Car booked in for warranty work at HJ Handforth, hit with a bill from the service dept. because apparently the ready mixed screen wash that is used in every car in the family is the problem and not t... Leggi di più
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False advertising! Their website shows that they are giving in the region of £3k in dealer support against a new R1300GS motorcycle, where in fact they have included a full set of luggage in the pric... Leggi di più
Mis-sold an 'approved used' car during Covid which had a faulty battery, incomplete service record and 4500miles more than advertised. The car was also filthy in high contact areas (starter, indi... Leggi di più
Great customer service from Mark Suthers who was very patient with us, never pressed us but was very honest and helpful at all times.We purchased a Mini Countryman and was delighted with his approach... Leggi di più
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107 recensioni
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We have been customers of the Wilmslow…
We have been customers of the Wilmslow branch for 6 years. We feel we had initially been mis-sold and badly advised after finding out something that could have been changed to our agreement. Fobbing me off to speak with BMW Finance and they didn’t sell the car to us! My complaint was passed to Gill Robinson who is PA to the Sales Director. Appalling and very rude customer service from her!!!!
You’re not the only BMW Seller around!!!!
17 febbraio 2021
Non scritta su invito
Halliwell Jones Southport - Mis-sold Car
Mis-sold an 'approved used' car during Covid which had a faulty battery, incomplete service record and 4500miles more than advertised. The car was also filthy in high contact areas (starter, indicator stalks) so their 'santization' programme is useless.
Salesman didn't care. Escalated to Keith Crummey who is now ignoring me when he's supposed to be back to work on the 12th. Yet another dealer who gives you the cold shoulder.
Ive owned many BMW's since 2008 and this is the worst service i've experienced so far. Will be escalating to BMW UK.
16 febbraio 2021
Non scritta su invito
Failed At Selling Me a Car
I recently tried to buy a new car from Halliwell Jones Warrington and failed.
Having contacted them via Autotrader I did get an initial call from them to outline my requirements and was told I would get a call back.
I did get a call back but one that only lasted just two rings on my phone. I called back straight away and the call went to the voicemail of somebody called Anthony. I left a voicemail but I haven't heard anything since.
At a time when the industry is struggling I would expect more appetite from the dealer. Thankfully sites like Carwow give us so many options meaning I can easily try other dealers.
Looks like I won't be buying my Z4 from Halliwell Jones Warrington. Shame, it was good outfit when I bought my last one a few years ago.
9 dicembre 2020
Non scritta su invito
Great buying experience
Bought a used BMW 3 series from the Southport branch. Very friendly and professional service from all the staff. My sales rep Dyllan and the business manager Gary were both clear, thorough and great to deal with. It was absolutely the kind of experience you’d expect when buying a brand like BMW. Should be noted they seem to be doing a thorough job in trying to keep staff and customers protected at this time.
15 ottobre 2020
Non scritta su invito
Approved used car
Approved used car
Visited the Southport branch to look at a car I’d seen online.
Customer service, despite Covid, was excellent from reception right through to the salesman.
I was met by Dyllan who took my through the deal and sales process. Kept it informal and it was a breeze. Finance guy (sorry forgot his name) was superb and the whole experience was quick and easy.
Picked the car up a day or two later and love it.
I will definitely return for my next car
7 ottobre 2020
Non scritta su invito
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