Halliwell Jones Recensioni 

Put my car in for a recall job was completed professing but then found my £100+ Diagnostic tool had been taken from my car I was told an investigation will take place and I'd get a call back never get a call back so I put down on there personal survey about my experience they called me very quickly to tell me "be patient it will take around 4 weeks to complete investigation yet over another couple if months and still no phone call back, AVOID AT ALL COSTS (EVEN THE JOBS THAT ARE FREE LEAVE YOU OUT OF POCKET)

ID SUGGEST USING A DIFFERENT BRANCH TO WARRINGTON AT ALL TIMES

I purchased a 2019 320i M GT in Jan. I was faced with extra pressure to buy extended warranties, ceramic paint cover and more. I was promised a full tank or fuel if I bought them too. It was cowboy like.
Several days later after servicing, MOT and paintwork film added I attended to find they denied the fuel incentive and gave further pressure to buy extra insurance, alloys etc. I drove away only to get warning lights before I arrived home 10 mile away.
I contacted the salesman who apologised and told me the car had ‘fallen through the net’ and had NOT been serviced!
I had to take the car back several days later for the corrects fluids to be added. I pointed out a persistent squeak from the wheels or similar too but after an apparent inspection they said nothin was wrong “it’s a quirk of the 3 series”??
In the recent few days the car has overheated and water pipe broken. The BMW Assist support has been woeful (see my other review if that) but interestingly the roadside mechanic picked up on a number of things
1/ Nuts/bolts of both rear suspension arms severely eroded and need replacement
2/ Power Brake Fluid needs changing
3/ Power Steering Pump may need replacing
4/ the car has obvs been in a serious front end crash as the bonnet is ill fitted and out of alignment (trained eye can see it) but obvious when pointed out.

So it seems the failure to service this car has meant much more identified failures and costly problems which they haven’t disclosed or rectified. Appalling service.

I had a letter regarding my X3 was recalled and I was asked to book it in. I rang my local Halliwell Jones in Warrington. Was told not urgent and booked in 3 months later. Not offered a courtesy car at this time. Confirming appointment 10 days in advance I was asked if I’d got a courtesy car - I explained I hadn’t been offered one but I’d like one and told it was too late I needed to have informed them at least a month in advance …
Day of check - dropped car off 7.45am , all good and smooth . Good communication - I thought. Told my car was being washed and valeted and would be ready after 3.15. I rang and explained I’d have to collect the next day as I didn’t finish work until after 6 . Was happily waiting for my car to come round and it appeared … unwashed , not valeted . Driver saw my surprise and offered to speak to supervisor who had disappeared. Waited 10 minutes- thanked driver who gave me the keys and left . Warrington HJ never fail
To disappoint . The customer service is poor and I have politely given feedback through the correct channels in the past - maybe that’s why my car wasn’t washed or valeted ?🤔

Great service & really nice staff! The young man in the parts dept was very helpful & the lovely lady Sam on the front desk couldn’t have been more accommodating & friendly a real asset to your company. Halliwell Jones BMW Southport

Perfect!!! absolutely brilliant from beginning to end. From my first visit to collecting the car. Thank you John for your friendly professional service. Love my new car and our daughter is over the moon with her cap. We will be back, cannot recommend BMW Halliwell Jones any more highly.

Rip off ….
If you want to buy a BMW, you should totally avoid this company, I don’t even understand why BMW allowed this dealership.
The worst experience I could ever have for paying 23k to buy a vehicle, they just wanted to rip you off since the first second, I am lucky to got away from them at the end and found another similar from other dealership which gave me totally different purchase experience. AVOID THIS SHOP!!

Halliwell Jones BMW WARRINGTON.. Stay clear of this rip off bmw dealer. They charged me for a service and didn't change the oil and main air filter. The pic shows the filter after I got the car back.. They also supposedly did the brake fluid service but surprise suprise. That was not done either..
This is a terrible business with very bad service. Stick to BMW Williams.!

I purchased a mini from them had all my services repaired done ect for years, I called them got through to someone who was not interested, I wanted to come for mot and light coming on dashboard, she told 6weeks to wait for appointment, I replied wanting it earlier, she replied nothing till then, customer service dreadful, what has happened to the caring customer service , absolutely awful, I will never go back to them for anything ever again.

Took a 20 month old BMW 840 Gran Coupe to have brake juddering checked out after returning from holiday. Said it was my fault as the car had low mileage of 7500 and had been standing for 10 days and debris on the rotors had caused warping. Refused to agree to a warranty repair and later colluded with BMW to maintain their position. Wanted to charge me £1300 instead of honouring the warranty. Took it to Lookers in Crewe from whom I originally purchased the car; fixed under warranty the same day. I have no confidence whatsoever in Halliwell Jones BMW of Wilmslow.

Awful company. I submitted an online request to test drive a BMW 1 series at Chester via the link on their website that says 'book a test drive today'. I received a call the next morning from 'Peter' and within 30 seconds had basically been told they "don't do test drives". It seems that unless you pretty much comit to buying the car up front you're not allowed to test drive it, which is an absurd attitude to have about a 1 series hatchback.

I was so annoyed about being palmed off that I called back to clarify their position and why they bother providing a link to allow people to request a test drive. His response was that the particular car was 'in the workshop' and when I said I'd be happy to test drive any 1 series (they have several) his response was "if it hasn't sold by the time it comes out of the workshop I'll call you back".

To contact a company wanting to potentially spend £25k and be met with complete arrogance and indifference is staggering. It's just a completely awful company, can't imagine how they make money when they treat potential customers like dirt.

Buying the car was a great experience. Since then, no one replies to emails, no one phones back when they say they will and if you complain it gets escalated to more senior people who don't reply to emails. If you want a mini do get one but I'd be exceptionally wary of buying any service that requires you to interact with them once it has been driven off the forecourt.

Before deciding to write this I:

Phoned asking to book my car in for a valet. I was told they weren't sure if they did the valets they told me I was entitled to when I bought the car but would check and call me back. They never called back.

I emailed after I'd scratched the boot of the car. I received a reply to say they'd be in contact in 4 hours. They never did.

When the car was due a service I let mini know about my previous 2 experiences. I was told the free valets were "just a wash and vac" giving the impression that it was OK to miss out on them because they were a bit crap.

I complained and a very nice man apologised, offered money off the service and said he'd make sure did what they said from now on. I emailed to book it in. I never got a reply.

Great car, woeful aftercare.

5 Star service from Dan at BMW in Warrington in sorting out my new car. Kept me in the loop for the full process, got the car ready to collect within 2 days.. polite, honest and couldn’t do any more! Credit to the branch and should be recognised

I have a full service history and my car had a check over before the warranty expired but no issues found, not long afterwards (maybe a month or two) my car went if due to a vehicle recall issue that needed to be fixed, the car is found to have a leak under the car and BMW said they would fund half the cost to fix, after emailing my concerns around that and it not being picked up during its warranty I never get an email response back. I submitted x2 complaints online... No response. I call just after Christmas and spoke to a manager who said she would submit the claim again and would call me back... No response. I then call back last week to book in my full service again and questioned my callback from the manager, I was told I would get a call the next day.... No response. I call back 2 days again and was told she would chase and couldn't look into it on the call as she was busy and I would get a callback... I get a call the next day from BMW thinking finally I have got through but no, it was someone from the sales team, I explained the issues I have had and was told she would get the service team to call me back... To my surprise still no response. A bit of a theme here isn't there, they only want to speak to you when they are trying to sell you something. Probably my worst customer experience dealing with any company

Awful customer service from Warrington. My car had a recall and was effected. Called BMW emergency services who sent a recovery truck. Attitude from recovery truck driver was awful asking why I didn't drive the car to the dealer. The car had no coolant due to faulty EGR valve. I called the dealer following day as hadn't heard from them, to be told the car would be ready by 1200. Despite BMW emergency service telling me they would return the car as the dealer was over 10 miles away, we were told they wouldn't and we'd have to collect the car.
After getting a lift from a friend to collect the car, less than a mile from the dealer the coolant warning came on the iDrive. Returning back to the dealer we were told 'oh yea we haven't changed a hose' we will do it now, will be another hour! Just terrible service from a so called prestige car dealership. We were thinking of buying a 540i but, have now changed our mind and are looking elsewhere. BMW used to be the byword in service and performance, but, I'm sad to say those days are gone! Avoid at all costs.

I would do yourself a favour and AVOID Halliwell Jones Wilmslow service centre at all costs.

I received a message alerting me to a recall on my car. The recall was done quickly (within 24 hours), this is where the nightmare begins. I collected my car, half way home I proceed to charge my car to find they have removed my charging cable and didn’t return it. Upon returning to the service centre I find everyone has left leaving me unable to charge my car. The morning after attempt to switch my AC on and its not responding. The car was taken back and after having my car for 2 days I’m told it needs a regas. I questioned this at the time as it was working fine before bringing in for the recall, but I was was told that the regas had already been completed, and if I didn’t want the repair doing they’d have to reverse the repair (they performed the regas without my consent). Anxious to receive the car back as it was needed for work I agreed to pay for the repair and collect the car. Not even a month passes and the AC is no longer blowing cool air. Taking the car back for a third time they now declare its a condenser issue and quote me £1000+.

I spent months going back and forth emailing the service manager, contacting BMW and all i have been offered is to refund £100 due to them forgetting to return my charging cable. They have excluded themselves of all responsibility causing this AC issue where they charged £250 for a regas and now quote £1000 for a condenser.

I wish I’d taken the car for its recall to another service centre to have avoided this stressful and expensive situation.

Appalling service from Halliwell Jones BMW Warrington. Lies from a previous service adviser. Honesty is the best policy. Will never buy or get a service from HJ again. They have lost my business.

Correction to my above comments. My service advisor was Rick Fothergill NOT Chris !!!. In a previous review I said my advisor was Chris . My mistake . It was Rick . Excellent Communication from himself and a Credit to Halliwell Jones. Take Note !!!!

BMW Haliwell Jones Southport

I initially called HJS to book in my 1 Series BMW for a recall Job as requested by BMW, I was told the first available appointment was in six week time at the time I asked would they do an oil change as well they said no problem and booked the car in for 9am on 23rd November 2022. I waited a over a month and having received no confirmation that the car had been booked in, I contacted them to make sure it was in fact booked in. Received a text response to say it was booked in. On the eve of the appointment I received a call from a mechanic from the garage, who was unaware that it was also booked in for an oil change. I told him it was booked in for 9am and he said we open at 8am the earlier you get it her the better, so I set off early to get there for 8am, for a job BMW had told me would take four hours to complete, when I dropped the car off I was told by the service receptionist that she would call me when she had estimate of the time the job would be complete, hearing nothing from them all day at 4:15pm I called them and was told the car was being valeted and would be ready for collection at 4:45. So to be on the safe side I waited till 5pm to go and collect the car. On arrival I was told the car is not quite ready yet and to take a seat. After 15 minutes the service receptionist came over and said that they had not done the valet yet and do I want to wait for them to do it, I declined their offer, at that point they had had the car nine hours, for a job BMW told me would take four. My experience from start to finish wasn’t a good one, poor communications, poor customer service, a thoroughly frustrating experience.

I brought my mini to Halliwell Jones for its MOT. Even though it is more expensive than my local service centre, I chose them for the good service and valet they provided me in Chester. I had to go to Warrington for errands, so I chose there instead. I was told I would have a full valet after my MOT. When I went to collect my car there were mud stains all over the black trim above the tyres and along the sides of the car. The back seats had not been vacuumed and neither had the boot. The passanger window had a stain on the inside which I had to clean off in order to see through it while driving. I would say its polish spray but there was no evidence of it being polished at all inside. The windows were all dirty outside as well. I had to do a full clean again when I got home. I doubt I will be using Halliwell Jones in the future.

Poor customer service, sales consultant was extremely rude. Paid a deposit for a car that we were expecting to be turned around within two weeks , very little communication then when we said we wanted to cancel due to the length of time it was taking to get the car ready we were then told it had come in the night before. Still haven’t received my deposit back. It wasn't a good customer experience certainly wasn’t expected from an approved mini dealer.