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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had my Hair Transplant at Hair medics and the whole process from the consultation with Dr Fahad to talking to making the booking with the owner Robbie was easy and pleasure to deal with. On the da... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dr Hamad Hawama and my nurses were all professional and very helpful throughout the whole process. I was able to have a completely personalised experience to best achieve a natural look I wanted... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am 27 years old and for the last few years I have been desperate for a hair transplant as my hairline was getting out of hand. I did my research on hair transplants and would 100% recommend staying... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was contemplating a hair transplant for a long while and after a very friendly phone conversation with Rob I booked my treatment within a week... I had my FUE transplant procedure on 07.03.26... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Clinica per il trapianto di capelli

Scritti dall'azienda

Hair Medics uk provide clinically approved treatments to combat hair loss for both men and women. All our staff are medically qualified and are highly rated throughout the industry. We offer the latest advancement’s in hair transplant technology including Follicular Unit Excision (FUE) and Direct Hair Implantation (DHI). We aim to be the most affordable hair loss provider with our Up to 3000 Graft FUE Transplant at just £2999 with 12 months of aftercare. 5 Star Rated surgeon CQC listed Clinics GMC listed surgeons PRP Aftercare packages included


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

124 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good and vary products and customer service

Well , I found this minoxidil much more helpful for my hair as it is working better and faster than others,probably with cafeen and retinol mixed to minoxidil.
Also as I have sensitive scalp, they have all sort of different minoxidil and mine is without PG.
The customer service are helpful and they could sort out my mistake order free of charge.
Even they advised me for alternative minoxidil for my itchy scalp as the one without PG was out of stock.
I hope it would do the same.

3 settembre 2025
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Valutata 5 stelle su 5

I couldn't recommend Hair Medics UK enough :)

I have been purchasing my Hair Medication from Hair Medics UK for the last 3 + years! All I can say is not only is the custom Minoxidil Formula better than anything else I have ever found on the market... The team over at Hair Medics UK are incredibly understanding and take a professional, proactive approach to Hair Loss. Any anxiety that I once had surrounding Hair Loss has been relieved and I couldn't thank these guys enough!

I couldn't recommend Hair Medics UK enough :)

29 agosto 2025
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Valutata 5 stelle su 5

Excellent product used 15% Dulagen…

Excellent product used 15% Dulagen minoxidil for years but now use hair medics uk's own brand 15% minoxidil with Pg + Azelaic Acid + Retinol + Caffeine - 6 Bottles 15% minoxidil with Pg + Azelaic Acid + Retinol + Caffeine which is just as good if not better

15 maggio 2025
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Valutata 5 stelle su 5

I recently ordered minoxidil 10% with…

I recently ordered minoxidil 10% with finasteride 0.1mg hair serum,so was thinking I've never used these before so was worried about it taking ages before I'd get it,cause I'd been getting elsewhere but this was with finasteride aswell n much cheaper,I'd just run out so needed rapid...so checked on my account page on their website n said status completely after only ordering day before...which nowadays is unusual for anything to be so prompt so recieved 2 days after the order...which I'm more than pleased with and also i had a fowow up email checking i was happy with everything...n I was offered a free adjustable microneedling product for nothing,which was a nice surprise,I'd just thanked them for being so prompt with 24tracked which is with the price I'll just point out..so yeah I'm now getting that sent out to me which very useful because I'm already using one but it's just a fixed pin length...so definitely very decent friendly customer service aswell...so I will fully recommend these to anyone considering getting minoxidil/finasteride hair serum definitely try these cause it's all good from me..thanks again👍

14 agosto 2025
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Valutata 5 stelle su 5

Great experience highly recommended

Great experience highly recommended. Will go back for more treatments again. Thank you

17 luglio 2025
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Risposta di Hairmedicsuk

Hey Anneka,

Thanks for the kind feedback

It was a pleasure to meet you. 😊

Valutata 1 stelle su 5

Still no order, no updates, and no one replies

I placed an order on April 28 and got the usual order confirmation and “your order is being processed” email the next day. That was the last proper update I got.

By May 13 (over two weeks later), I sent an email asking for a status update. No response. I followed up again on May 19 and finally got a reply saying someone from their team would reach out the next day, but no one ever did.

I sent another email on May 26 and, as of today, still no reply and no order. It’s been over a month now, and I’ve heard basically nothing from them.

Really disappointing experience. I wouldn’t recommend ordering from this store based on how this has been handled.

UPDATE: Order No. #13639

UPDATE 2.: I have still not received any message from you

28 aprile 2025
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Risposta di Hairmedicsuk

Hi Frederick,

We apologise for your issues that you have come across with your order.

We are jumping straight on this for you.

Can you if possible update your review with your order number and a member of our Team will contact you straight away.

This isn’t an excuse but just a fact unfortunately our assistant dispenser left the company with no notice early this week and this maybe the reason you have had issues. But we have passed this over to senior management who we are sure will assist you.

Valutata 5 stelle su 5

5 stars from me

5 stars from me. Been using their products for many years now and they work!

23 aprile 2025
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Risposta di Hairmedicsuk

We are glad our products are working for you 👍

Valutata 1 stelle su 5

Headache and it's so smelly

I bought ketoconazole and spironolactone lotion and it's so smelly.
I couldn't use it anymore.
I used Minoxidil 5% as well and it game me such a terrible heavy head and dizziness.

3 aprile 2025
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Risposta di Hairmedicsuk

Dear Rihana,

These products are medications and are used to treat patients with genuine hair loss issues, they are not perfumes or cosmetics. We apologise you didnt like the smell but they certainly don’t warrant a 1 star review just because you disliked the smell. Bottom line is these are clinically approved medications that contain clinically approved active ingredients and help people tremendously who suffer from conditions like Androgenetic alopecia and other types of alopecia which of course most feel the smell is the lesser of the 2 evils. We would suggest next time you purchase medications you should determine if your looking for a medication that works for your condition or alternatively look for cosmetic product that is used for beauty. On one note though which is a valid point, yes minoxidil can cause dizziness for some although very rare. We would encourage you to get your blood pressure checked and usually this is a sign you have low blood pressure.

Any further questions don’t hesitate to contact our clinic.

Regards

Hair medics U.K.

Valutata 1 stelle su 5

They keep your money even when you dont have any treatments.

I decided to pay part of a course of Hair PRP treatments up front as i didnt want to have a large balance when it came to pay at the 1st session. Due to personal circumstances i had to cancel the course and requested a refund a few weeks in advance of the 1st session. i emailed the company to cancel and requested my refund, i got a phone call from the consultant who couldnt remember even what he discussed with me. Tried to say that i had lost my money even when i was not obligied to pay anything up front nor have i signed anything. I have emailed twice requesting my refund and received no response. I will now have to go through legal route which is ridicious and disgusting.
Hairmedics in response to your response, this is hair related. You are both in the same building and yet you try and fob me off with saying it is another company.

17 marzo 2025
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Risposta di Hairmedicsuk

Dear Maria,

Thanks for your feedback.

We have looked into your complaint.

We cannot find your details on our database, maybe you went through our partner company skin medics U.K.?

If you have a medical reason for not wanting to completing your treatments I’m sure the company will be more than happy to refund your money.

Please get in contact with skin medics U.K. and present them with a document on why you can no longer go along with your treatment and we are sure they will refund you.

Hope this helps regards

Hair medics U.K.

Valutata 5 stelle su 5

Great product 👍🏾

I have been using hair medics for over a year and am really pleased with my results there a significant improvement in my hair I’ve used most of there products and have been pleased with them all , I would definitely recommend them , the service is great 😊

13 marzo 2025
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Risposta di Hairmedicsuk

Hi Tom

Thank you for the kind feedback. 👍

Valutata 4 stelle su 5

Products are great

Products are great! They usually arrive within a week. The derma roller and minoxidil provided has really helped to sustain my hair! Definitely recommend.

12 marzo 2025
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Risposta di Hairmedicsuk

Thanks for the positive feedback George 👍

Valutata 1 stelle su 5

I have seen hair medic uk for a while…

I have seen hair medic uk for a while now, but judging with the reviews i don’t think i will be making a purchase especially if you don’t receive there products, to anyone reading this please read the reviews and beware from this company, im glad to see the reviews before i made a purchase.

8 marzo 2025
Non scritta su invito
Valutata 4 stelle su 5

No product delivered no reply to emails

Placed a £79.99 order on the 15th Feb and have not heard anything from the company since. No reply to my emails and no product. Order #13140. If my order is delayed for any reason I expect to be informed. UPDATE: Hairmedicsuk contacted me and sorted my order which has now been delivered. Thank you

15 febbraio 2025
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Risposta di Hairmedicsuk

Hi

We apologise you have had an issue with your order.

A member of our team will be in contact with you first thing Monday morning to assist and resolve this for you.

Thanks for giving us the opportunity to resolve this Alex. Robbie

Regards

Hair medics U.K.

Valutata 1 stelle su 5

I strongly advise against purchasing any products from here

I strongly advise against purchasing from Hair Medics UK. After three separate orders over the past few months, my experience has been consistently terrible. Save your money and avoid the hassle—go elsewhere.

Order 1: I purchased Minoxidil and Caffeine Shampoo. After seven days, I received no confirmation or tracking details—only a "processing" status. My email inquiries went unanswered. After calling three days later, I was told my order would ship that day. Another week passed with no updates, so I called again—only to be told the product was out of stock. As a "goodwill gesture," they offered a replacement shampoo, which never arrived. Three weeks later, I had nothing.

Order 2: A few months later, I placed another order, which included:

5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Serenoa Repens (DHT Blocker) (1 Bottle - 60 Capsules)
Delivery was fast—just two days—but the vitamin capsules, advertised as a two-month supply, expired in two weeks. When I called, I was told, "Vitamins are like chocolates, you can eat them after they’ve expired." Completely unacceptable—I didn’t pay for expired products.

Order 3 (Final Order):
I ordered:

15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Again, no confirmation or tracking details for seven days. My email went unanswered. After calling three days later (10 days post-purchase), I was assured my order would ship that day. Five days later, my package arrived—but with the wrong product. Instead of the No PG version I specifically ordered (due to scalp sensitivity), they sent me one containing PG without any prior notice. The result? Severe irritation, peeling skin, red marks, and breakouts.

I’ve now stopped using all Hair Medics UK products and will never order from them again.

Do yourself a favor—avoid this company. Their communication is nonexistent, their service is unreliable, and their products (if you even receive them) may be expired or incorrect.

9 dicembre 2024
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Risposta di Hairmedicsuk

Dear Muhammad

We appreciate your feedback and take these sort of genuine complaints seriously.

In short we are not a hair loss product company as such, but a hair transplant clinic and we appreciate we are not the best run e commerce store in the market at this moment in time.

The products are primarily prescribed to our hair transplant patients who need specialised formulas for their hair loss aftercare needs, hence our vast array products available. However due to the high interest in our specialised formulations we decided to open the platform to customers worldwide. So in short we do sympathies with your negative experience and of course appreciate your custom but please do bear in mind we are not primarily an e commerce store.

But in saying that we have noted that the previous courier used (Royal Mail) was not so good with their communication and have now switched to Evri.

Our customers are finding that Evri is a lot more efficient with communication, and a tracking number is sent out by them at all times.

If you would be so kind to try our service with the use of our new courier I’m sure your experience would be different.

If you would not to give us a second try we completely understand and wish you all the best with your hair loss journey.

The only disappointing comment from your review is in regards to the Serona reapens, you were clearly advised that we would be happy to fully refund you for this product as yes we agree the product upon on further research did have 2 weeks left on its sell by date, obviously it was sold before the 2 weeks sell buy date but we understood your course would go past that, that’s why we offered a full refund if you desired, but you politely advised you’d like to keep them. We are still happy to refund we just need you to advise.

Regards

Hair medics U.K.

Valutata 1 stelle su 5

No product received

Order #13012] (1st February 2025)
order contained two products. one (Stymula Lash - 2 months supply ) worth £39.99 arrived. the other (TRX2 Hair Loss Capsules - 3 month supply) worth £169.96 was not received. no answer to phone or email. LOOKS LIKE A SCAM

1 febbraio 2025
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Risposta di Hairmedicsuk

Hey Oksana

Thank you for notifying this about this issue..

Too summarise TRX2 are a provider who uses our platform to advertise their products… this is not our brand (hair medics U.K.) however of course we are going to help you with this. A member of our Team from hair medics U.K. not Oxford biolabs will contact you to assist you further with the missing items (TRX2).

Apologies for the inconvenience but we will sort this for you.

Regards

Valutata 3 stelle su 5

Good product but had issues with delivery

I am updating this review from 1 to 3 star. After posting my original review online I got a call from a representative at Hair Medics and he was very helpful. He explained that the product had been sent to the wrong address and that was the reason for the delay. I received the product the next day and it appears to be well made high quality product and compared to other products with similar ingredients it is very good value for money.

Old review
I placed my order on December 10th and I still have yet to receive anything. I emailed them on December 28th they responded on January 2nd and they told me that they were away for the Christmas season and my order would be sent out on the next delivery day. 7 days later still nothing and I sent them another email asking for an update and no response. Yesterday another email, still no response and an hour ago another email still no response. Very poor service. I just want what I paid for.

10 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

No product received

Been more than two weeks . Paid 100 euro sth , didn’t receive the product , also no response from customer service . Looks like a scam .

Order number Order #12667]
They are not responding emails , by the way the order is 5% minoxidil Pg + Azelaic Acid + Caffeine + Retinol - 3 Bottles . Total including shipping £88.39.

19 dicembre 2024
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Risposta di Hairmedicsuk

Hello Leo

Updated reaply

Hi Leo here is your tracking number via Royal Mail

RN533179022GB

We will contact you shortly to discuss thanks

Valutata 5 stelle su 5

The 15% minoxidil with 0.1 finasteride…

The 15% minoxidil with 0.1 finasteride is an amazing product and very reliable.
This has increased hair growth and strength from roots using the recommended regular dosage.
Top product!

15 novembre 2024
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Risposta di Hairmedicsuk

Hey Araib, we are delighted you are finding this product useful 😊

Valutata 5 stelle su 5

Fue transplant

Just had a fue transplant with dr bashar and his team on the temples area and honestly they were brilliant and professional, as I was so nervous he kept reassuring me throughout the surgery and he managed to do exactly as I wanted for the density I wanted. Can’t wait to see the final results.

27 ottobre 2024
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Risposta di Hairmedicsuk

Hey Connor thanks for the kind words and we can’t wait to see your final results 👌

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