H2o Labs Recensioni 

678
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

OUTSTANDING customer service. Nick secured my trust with his knowledge & helpfulness. He did this by being extremely patient & polite with his experience with a variety of distiller products so that I... Leggi di più

Valutata 5 stelle su 5

I recently bought a distiller from H20 and had some questions about how to operate it. I was very happy that I got a response right away and I got an explanation as to how the distiller is supposed t... Leggi di più

Valutata 5 stelle su 5

The water distiller we bought from H2o Labs works perfectly, has low maintenance, and gives us perfect, good tasting water. We use the distiller seven days a week. A small part, the white pad, which... Leggi di più

Valutata 5 stelle su 5

We have had the 300SS MODEL for over 3 years now and it has been flawless. Extremely well built and durable. We had a couple of the plastic distillers from other companies previously, they both failed... Leggi di più

Dettagli dell'azienda

  1. Estetica e benessere

Informazioni fornite da varie fonti esterne

If you are not drinking pure distilled water made from a quality water distillation system like those available from H2o Labs, your water doesn't come close to being so pure. Everyone realizes that tap water is loaded with many types of suspended pollutants, chemicals, toxins and other contaminants. Many people have the false impression that bottled water and water produced by home filtration systems is "pure". But it isn’t. Bottled water is usually just plain tap water that has been minimally filtered to get rid of the bad odor and taste. And home filtered water, (even reverse osmosis), is not pure either. Only pure distilled water made by water distillation systems like those available at our H2oLabs online store produce water so clean and pure, as pure as water can be.

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

678 recensioni

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4,2

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4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Model 300SS not worth the money

I purchased the model 300SS manual craft and after a year it stopped working. I had replaced the fuse and thermol switch, it worked for about 10 minutes then stopped. It was suggested that the whole burner section be replaced, another large cost, which I figured you might as well buy another whole unit. Will be looking else where for something better, this in my opinion was a waste of money, and I will not buy from this company again.

30 agosto 2021
Non scritta su invito
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Risposta di H2o Labs

Good morning,
The distiller running for 10 minutes and then shutting off again is indicative of a thermal switch. I don't believe the body assembly would need to be replaced. If you already have a new thermal switch then it could be something simple as installation error. If you would like to give us a call I can help walk you through the process of installing it if you don't have the instructions anymore. Or if you would like, you can send it to us and we can install it for you. We offer that as a service as well which is usually cheaper than replacing the body assembly as well (even after shipping). Either way, you should not have to be purchasing a new distiller after such a short amount of time.

Valutata 5 stelle su 5

Wanted to wait a few months (before I…

Wanted to wait a few months (before I posted a review) to use my distiller to see how it's holding up. I bought one from another company and it lasted 7-8 years. i think it might have lasted longer had I been given instructions to lightly scrub it after each use. ( I did try using vinegar as they suggested, to no avail.) I am doing that (scrubbing) with my H2O labs distiller and so far, so good. Would like to see if it lasts longer than my first one. It does take about 6 hours to make one gallon of water, but it is dependable so far, and the water tastes good. The metallic, chlorine taste from tap water is gone. This distiller looks almost identical to the other brand I bought before this one. Time will tell if I am a repeat customer.,...

29 agosto 2021
Valutata 1 stelle su 5

Save your money and for an extra $220…

Save your money and for an extra $220 you can get a Waterwise 3200. It does not cause your counter to flood every time because the carbon filter "clogged" up.

12 agosto 2021
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Risposta di H2o Labs

Good afternoon,

I'm sorry you are having this trouble with your distiller. There can be a lot of reasons for the carbon filter clogging. if you give Ryan at technical support a call He would like to see what the issue is and find a solution. 1-800-990-3560 ext# 3.

Valutata 1 stelle su 5

Shockingly poor customer service

I bought my first countertop distiller from H20 Labs about 2yrs ago. I felt it was a great product. The cost of the carbon filters went up significantly in that time but to their credit, they state the new ones last longer. The distiller itself has started rusting and corroding and the chamber that holds the carbon filter has now broken (and it's about the only thing you can't get a. spare for). SO I decided to buy the same thing again. The price of the distiller has gone up loads (by about 33%) and there was an eye-watering £20 delivery fee on top.Nevertheless, I bought it a week ago. No confirmation email (despite money coming out of my account) and no distiller delivered. So I called in to ask it's whereabouts and spoke to a gentleman who couldn't have sounded more disinterested in helping me. He told me the product should have been listed as out-of-stock and they didn't have anything to send to me. He did not apologise once. He didn't offer any alternatives. I asked for an alternative and he said the cheaper one that has a polypropylene carafe instead of the glass one I ordered is available. I asked if I could be sent that instead and a glass carafe delivered to me at a later date. He said no. I asked why no one got in touch with me to say they've received my order but it's no longer in stock and offer an alternative and he said they don't have a process for that. Still no apology. The outcome is he is going to reluctantly talk to a manager and get back to me. I asked, "today"? He said no sometime next week. Terrible, terrible customer service. I am quite shocked that I was made to feel like me asking after my £230+ purchase made over a week ago was an inconvenience.

30 luglio 2021
Non scritta su invito
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Risposta di H2o Labs

Hi Michaela,

We're sorry for the inconvenience this caused, and can completely understand your frustration. Customers are very excited by the ability to have distilled, healthy water. This ongoing demand can make our inventory move quickly.

We do have notices on the top of our homepage, and in the case of this order, directly in the item description when our items are on backorder, and apologize that this was not more clear for your purchase.

We are glad that we were able process the refund for you.

We will take your feedback onboard and apply it to our ever-improving processes.

Please reach out to me directly if you need anything else.

-Ryan

Valutata 1 stelle su 5

Outrageous delivery cost for carbon filters I will not buy!!

I tried to order carbon filters today advertised at £29.95 and was shocked to find that they charge £10 delivery for a very light item in very small package plus delivery is within the UK. I think this is false advertising as the postage is very small and they are really charging near to £40 per box. It holds us to ransom as we need the carbon filters. I have found a lovely company online that sell the same filters in same box for £7.99 and £1.95 for delivery so ive got the filters including postage for the cost of postage from H2o labs. What a rip off !!

25 giugno 2021
Non scritta su invito
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Risposta di H2o Labs

Good afternoon,

I'm sorry you had to deal with that. Unfortunately shipping costs have gone up on us in our fulfillment center and we only charge what we get charged. There is no profit to be made in shipping on our end. I'm glad you were able to find a cost effective alternative but I would be wary of knock offs. there are a lot of companies that are stealing our designs and using cheaper and ineffective products that result in poorer quality.

-Ryan

Valutata 5 stelle su 5

Unit works great and the fan is quiet

Unit works great and the fan is quiet! Very happy with the amount of water that is produced in a day. It will definitely pay for itself in a couple of months. We were buying (4) 5 gallon bottles of water every other week for the water dispenser plus 3-4 gallons of distilled water weekly for my husband's dietary needs. No more having to load up big plastic water jugs, drive 30 miles into town and hoping there are filled water bottles available for exchange!!!

15 giugno 2021
Valutata 5 stelle su 5

Love this machine

Love this machine. ! Simple user friendly
Pure distilled water ,,,wish I had gotten it sooner
Highly recommended. Have to clean it after each cycle but only takes a minute Dont be lazy it’s worth it. We pour our water into glass bottles to keep it from plastic contamination. So good
People will tell you that distilled water leeches the minerals in your body. Which is true. All the bad ones ,,, things your body can’t absorb ,,,the good minerals stay. And you’ll be amazed how much better you feel ,,,

6 giugno 2021
Valutata 5 stelle su 5

I just recived it.

I just recived it. It was easy to put together and I have already made 2 gallons of very clean crisp tasting water. So far I love it. Also love that I don't have to have all those plastics jugs around!

5 giugno 2021
Valutata 5 stelle su 5

Excellent product

This is my second one, the first one I gave to my son since they have a newborn. I feel better knowing that they are preparing the formula using great water. Great product, reasonable priced.

30 maggio 2021
Valutata 1 stelle su 5

These people stole my money and have…

These people stole my money and have the nerve to ask for a review. I ordered 2 seal rings from them to help fix their product that developed a split in the tank (had to have it welded) and a new seal ring would help with the leakage problem before I decide if it is now trash. So I pay my money and am promised an email upon receipt/shipment of order. Crickets. Then I get this email asking "how'd we do?". Quite simply, you suck. No seals, cracked tank, no email, but you took my money. Go to hell.

30 maggio 2021

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