From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, c... Leggi di più
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
L'azienda ha risposto
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informazioni di contatto
1111 Ashworth Road, 50265, West Des Moines, Stati Uniti
- (877) 448-4331
- corporate-communications@guideone.com
- guideone.com
4,5
Eccellente
3516 recensioni
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Outstanding Responsiveness and Professional ServiceOur recent claim was handled quickly…
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
6 aprile 2026
Risposta di GuideOne Insurance
Paul,
We’re pleased to hear that your recent claim was handled quickly and efficiently, and that our team provided responsive, knowledgeable support to help you work smoothly with your third‑party partners. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
All matters were handled in a quick
All matters were handled in a quick, positive, and a professional manner. Thank you
6 aprile 2026
Risposta di GuideOne Insurance
Randall,
We’re pleased to hear that all matters were handled quickly, professionally, and in a positive manner. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
We appreciate the communication and…
We appreciate the communication and follow through with our claim for damage from a destructive fire. Thank you
6 aprile 2026
Risposta di GuideOne Insurance
Steve,
We appreciate your recognition of the communication and follow‑through provided during the handling of your claim, and we’re glad our team could support you through such a difficult situation. Thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
They are very helpful and informative.
6 aprile 2026
Risposta di GuideOne Insurance
Shari,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was helpful and informative throughout your experience.
Best Regards,
Jennifer Smarelli
Clear and consistent communication!
Clear and consistent communication made the claim process easy to manage.
6 aprile 2026
Risposta di GuideOne Insurance
Dwayne,
Thank you for taking the time to share your feedback. We’re glad to hear that clear and consistent communication helped make the claim process easier to manage. Providing timely, straightforward updates is an important part of our service, and we appreciate you acknowledging that experience.
Best Regards,
Jennifer Smarelli
Finalization of Claim
The process of finalizing the claim and issuing payment was very quick and seamless.
6 aprile 2026
Risposta di GuideOne Insurance
Angela.
Thank you for your feedback. We’re pleased to hear that the process of finalizing your claim and issuing payment was quick and seamless. Timely claim resolution is an important priority for us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Good experience thanks to Sam S.
Sam S. was pretty easy to work with and provided guidance on the claim process. I work in loss control for a commercial carrier, and it was nice to have a good experience with another company.
6 aprile 2026
Risposta di GuideOne Insurance
Patrick,
Thank you for taking the time to share your feedback with us. We appreciate you recognizing Sam S. for providing guidance throughout the claims process and are pleased to hear you had a positive experience. We value your perspective and thank you for choosing to share it.
Best Regards,
Jennifer Smarelli
Very professional and explained…
Very professional and explained everything and made it easy to understand the process.
17 marzo 2026
Risposta di GuideOne Insurance
Sally,
We’re pleased to hear that our team was professional and made the claims process easy to understand. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Terry,
Thank you for taking the time to share your feedback with us. We’re glad to hear everything went well and that you had a positive experience.
Best Regards,
Jennifer Smarelli
Guide One was honest, straight forward and supportive
Guide one was teriffic . Ben and the staff did
a great job guiding me every step of the way.
6 aprile 2026
Risposta di GuideOne Insurance
Lance,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Ben and the team provided helpful guidance throughout the claims process and made your experience a positive one.
Best Regards,
Jennifer Smarelli
GuideOne representative was thorough…
GuideOne representative was thorough and polite. They were considerate of my time and made sure to get the information down accurately.
6 aprile 2026
Risposta di GuideOne Insurance
Mary,
We’re pleased to hear that our representative was thorough, polite, and respectful of your time while accurately guiding you through the process. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Very helpful in answeing questions
6 aprile 2026
Risposta di GuideOne Insurance
Andrea,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was helpful in answering your questions.
Best Regards,
Jennifer Smarelli
Easy to work with
The adjusters are very nice and organized. They make it easy to deal with something that is not easy!
5 aprile 2026
Risposta di GuideOne Insurance
Tracy,
We’re pleased to hear that our adjusters were organized, personable, and helped make the claims process easier to manage. Thank you so much for sharing your feedback with us.
Best Regards,
Jennifer Smarelli
Guide One Is Worthless!!
Blvd Baptist Church had Guide One Insurance for many years as our carrier, both our building and church auto. We still have our auto with them presently....however the real problem is they raised our building insurance premium up $15,000 in one year for no apparent reason. I called the corporate office...no answer...I spoke to one person their "area" manager was to call me...still waiting for the call....needless to say we dropped them...and went with another company...same coverage and $5000 lower than our original cost with Guide One...Buyer beware...
5 aprile 2026
Risposta di GuideOne Insurance
Bob,
Thank you for taking the time to share your concerns. We regret that your experience with your property coverage and communication did not meet your expectations, and we apologize for the frustration this caused. Premium changes can be influenced by a number of factors, but we understand how important clear communication is when those changes occur. We appreciate the time you spent with GuideOne and value your feedback, as it helps us identify areas for improvement.
Best Regards,
Jennifer Smarelli
I was very dissatisfied with the Claims…
I was very dissatisfied with the Claims Rep (Ben). Ben sent Service Masters to assist with our flood who was very helpful. But Ben was difficult to work with and did not follow up with the field claims adjuster or Service Master.
6 aprile 2026
Risposta di GuideOne Insurance
Deb,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the claims handling process did not meet your expectations, particularly around communication and follow‑up. While we’re glad to hear that ServiceMaster was helpful during a difficult situation, we understand how important consistent coordination and responsiveness are throughout the entire claims process. Your feedback is appreciated and helps us identify opportunities to improve.
Best Regards,
Jennifer Smarelli
First Claim
We had a claim after 20+ years and except for the volume of texts from some of the suppliers, Guide One (Donna Johnson) did a great job in efficiently, quickly and completely handling our claim.
6 aprile 2026
Risposta di GuideOne Insurance
Rebecca,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Donna Johnson handled your claim efficiently, quickly, and thoroughly, especially after many years as a valued customer. We appreciate you trusting GuideOne and sharing your experience.
Best Regards,
Jennifer Smarelli
Claim was handled quickly and…
Claim was handled quickly and efficiently, request for additional information was clear, and when the information was provided, the claim was processed quickly.
6 aprile 2026
Risposta di GuideOne Insurance
Gary,
We’re pleased to hear that your claim was handled quickly and efficiently, and that requests for additional information were clear and promptly processed. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Risposta di GuideOne Insurance
Larry,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you received a timely response and had a positive experience working with our team.
Best Regards,
Jennifer Smarelli
Kylee, the claim adjuster was absolutely…
Kylee the claim adjuster was absolutely incredible to work with!
6 aprile 2026
Risposta di GuideOne Insurance
Matthew,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Kylee provided an exceptional experience and made the claims process a positive one for you.
Best Regards,
Jennifer Smarelli
People you work with are outstanding.
People you work with on cases are very understanding and caring.
5 maggio 2025
Risposta di GuideOne Insurance
Harriet,
We’re happy to hear that our team was understanding and caring while working with you. Supporting our customers through the claims process is a priority, and feedback like yours means a great deal to us.
Best Regards,
Jennifer Smarelli
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