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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... Leggi di più

Valutata 5 stelle su 5

Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .

Valutata 5 stelle su 5

We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... Leggi di più

Valutata 5 stelle su 5

Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

260 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(260)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Shot Term Letting Cover

Evan responded to my request for Short Term Letting coverage with ease. In comparison to main stream insurers that quoted on an annual basis only, the Guradhog policy is tailored to the customer needs, and extremely cost-effective. Exceptional customer service! ⭐️⭐️⭐️⭐️⭐️➕

20 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Incorrect schedule of payments taken…

Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium per month. Crazy. On trying to contact someone to speak about their error, there is no answer to calls or on line messages. Just a very irritating American automated voice message.

3 aprile 2024
Non scritta su invito
Valutata 2 stelle su 5

Competitive price but dishonest commission fees on pre-planned cancellation

I was initially helped to get a quote for home insurance at a reasonable price. I made it clear that I only needed it for 6 months and was told that I could cancel and would be refunded pro-rata. I have just asked to cancel my insurance and have been charged 20% commission on the pro-rata refund, as well as a deduction for administration fees for Guardhog, and a £25 cancellation charge. I could understand the loss of admin fees and a cancelation charge, but 20% commission amounted to over £100 and was not mentioned in any of the documents I was sent. When I asked about this I was told a link in one of the emails took me to a document which warned about commission fees, although the % is not mentioned anywhere. This would have changed my decision to go with Guardhog and the way things were handled felt dishonest and underhand to me sadly.

Update - they agreed to refund the £25 administration fee.

2 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

I am extremely satisfied with GuardHog

I am extremely satisfied with GuardHog! They guided me through the whole process of finding the best insurance for my specific needs! Very helpful, polite and quick to answer or solve any questions or problems ! Many thanks! I highly recommend their services !

4 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Decent service- Great product

Had some trouble to start with getting them to answer emails.
But once I was switched to a more helpful employee (Chelsea), the service went like clockwork.
The product is great too: really flexible insurance if you’re airbnb’ing your place. And very good value. Can’t understand why the v traditional insurers aren’t more switched on to what their customers need.

6 agosto 2021
Valutata 5 stelle su 5

It has been a real pleasure dealing…

It has been a real pleasure dealing with Chelsea, one of the team at Guardhog, who set up our policy for home swap insurance.
She is an asset to the company, and I hope she is appreciated.
As with any insurance the real test is when you make a claim, my dealings with Guardhog to date do give me some confidence that would be a positive and fair discussion.

28 luglio 2021
Valutata 5 stelle su 5

Very fast and efficient service

The quotes from Guardhog were quite competitive. Chelsea who handled our request was very quick and helped get our policy up and running in no time. She also took the effort to make some changes manually to the policy which the system did not allow on a proactive basis without me having to follow up. Will definitely use again.

15 giugno 2021

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