Grubswarehouse Recensioni 

101
•
TrustScore 3 su 5

2,9

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Valutata 5 stelle su 5

Good ordering process and good delivery schedule. Disappointed that the wellington boots I ordered are made in China, when in fact I thought I was buying from a Bolton company. The Chelsea style boots... Leggi di più

Valutata 5 stelle su 5

Excellent product, we have 2 pairs of Grubs now. Great quality, good price and excellent quick shipping/ delivery. Thank you

Valutata 1 stelle su 5

Honestly my wellies were comfy, waterproof and warm. Roll forward two months and they're cracked, wet and uncomfortable. It really looks like poor quality rubber that's basically built into a good... Leggi di più

Valutata 1 stelle su 5

Bought a pair of Grubs highline boots in April23 used 4 times on wet riverbank final time in heavy rain, had wet feet due to boots leaking at the join of sole and upper. Emailed Grubs warehouse, who t... Leggi di più

Dettagli dell'azienda

  1. Negozio di scarpe
  2. anche in
  3. Negozio di stivali

Scritti dall'azienda

Grubs Warehouse is an independent UK retailer based in Bolton, and one of the country's leading authorised stockists of GRUBS Wellington boots and outdoor footwear. Our job is the shopping experience, and it's what we'd love to be judged on here: honest pre-sales advice on sizing and fit, accurate stock and delivery information, secure ordering, quick and carefully packaged UK despatch, and friendly aftercare on returns, exchanges and warranty claims. More than 150,000 customers have shopped with us on that basis. We carry the full range, from equestrian and farming boots to gardening and dog-walking wellies, safety footwear and kids' sizes, in neoprene constructions using materials such as INSUFOAM-ULTRA and NITROCELL, engineered for warmth, waterproofing and grip across a wide temperature range. If a pair you bought from us ever develops a fault, please get in touch with our team first. We'll look after it for you and take it up with the manufacturer under warranty on your behalf, so you don't have to. And if you'd like to tell others how we looked after you, this is the place: reviews here help fellow shoppers know what to expect from us as a retailer.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

101 recensioni

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2,9

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(101)

17 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Don't waste your money on Grubs!

My first pair of Grub wellingtons opened along the seam between the upper and the sole which let in water. Grub eventually replaced them under warranty and now the second pair has done exactly the same after a short time of moderate use. Avoid these boots if you want dry feet!

6 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I purchased a pair of grubs wellies…

I purchased a pair of grubs wellies which started to split in both right and left after a very short time of wearing them.
Grubs customer service were good the first time and sent me a replacement pair , I asked what to do to help stop them splitting and they suggested making sure they were washed off and not left covered in mud and also using baby oil on them to keep them supple.
I did all of this but after an even shorter time, about 4 weeks, cracks appeared in both and I ended up with wet feet . They are no longer any use to wear. I e mailed grubs again and told them this but had no response.

28 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

BUYER BEWARE! NOT FIT FOR PURPOSE!

Purchased a pair of Grubs boots from Charlie's in Carmarthen at the end of September. After 7 weeks of moderate use splits appeared on both boots in exactly the same positions making them no longer waterproof. Grubs supply a list of "rubber care" conditions at point of purchase which absolve them from any possible manufacturing warranty claims at the point you leave the store! So on returning the boots Charlie's advised me it was unlikely they would be accepted as a faulty claim by Grubs, therefore they would also be unable to offer me a refund or exchange! Good luck if you buy a pair of Grubs boots and you have a problem, you'll get nothing but excuses and wet feet!

29 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Bought a pair of Grubs wellies from…

Bought a pair of Grubs wellies from Charlie's stores. They cracked within 4 months. Charlie's informed me that Grubswarehouse wasn't honouring the warrenty and that they'd had lots of customers experiencing the same issues. The supervisor at Charlie's even said that "he and his colleague wouldn't consider buying a pair themselves". (I'm upset that Charlie's who I consider a wonderful company would still stock such a shoddy product) Anyway, true to form Grubs just put it down to wear and tear. AVOID, AVOID,AVOID!!!

10 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Very poor quality and customer service

I bought a pair of wellies from grubs. I loved them to start with and found them very comfortable, after 9 months of having the boots, however (only wearing them for half of this time), both boots have split in multiple places. The boots are still within warranty yet grubs are refusing to take them back, it took them a month to give me this answer in which time I have been getting wet feet walking as I havent wanted to buy a new pair until I ned the outcome.

19 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Both me and my son bought the same…

Both me and my son bought the same wellington boots just over one year ago. Both pairs have split, my pair split on the top where it has joint, my sons split on the top of sole. The wellington were only used to walk dogs.very very poor quality.

11 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor quality

Bought these in the sale and BOTH feet have split across the toe after 3 months. Glad I didn’t pay full price and won’t be buying another pair.

11 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor Build Quality

I bought a pair of Grubs Fury safety boots, 4 months later the lining had completely failed. I returned them to Grubs who advised me this was normal 'wear & tear' and refused to exchange them. Very poor quality & worse customer service, I shan't be buying again.

5 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Had the wellies a few weeks and wore…

Had the wellies a few weeks and wore them maybe 4 times. The last occasion I wore them was the first real test of how waterproof they were. 2 minutes later with my feet soaked I realised how poor they were. The long walk home in wet heavyweight socks wasn't a pleasure. Now trying to return them is proving just as unpleasant. I have already provided photographs of the soles, the boots side by side and the interior label. All of this as requested by Grubs. Now they are asking me to submerge the boots and try to identify any air bubbles that may escape.
Overall incredibly poor customer service. My advice is buy from another manufacturer

10 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Don’t buy grubs wellies!

I bought my husband a pair of men’s grubs 3 years ago. He wore these a handful of times and then the soles split. They were out of warranty but the company did replace them after a bit of toing and froing.
He had the replacement pair under 18 months, worn them a few times and now the seam at the back has split, just above the heel mould. He contacted the company again this week and this time they refused to replace.
I wish I had checked out these reviews first of all as they are not fit for purpose. He has only worn them for cutting the grass when it’s damp and for a few days fishing! Shockingly bad wellies!

5 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Would not recommend

Would not recommend. My partner previously brought Grub wellies which lasted years. I brought her a new pair from Charlie’s in December 2023 for Christmas due to her old ones being over 5 years. By May 2024 they were completely broken, multiple slits in both boots inside and outside of the leg. No longer waterproof or fit for purpose. After 5 months and they have broken!!! Charlie’s response - under warranty but not classed as a ‘fault’. My partner has had the same boots for over 5 years with no issues, takes good care of them like her previous pair, and followed after care appropriately for them to break after 5 months. Not impressed to be told there is nothing else that can be done after purchasing an expensive pair of boots, not even a replacement or refund. Will not be using Charlie’s again, or Grubs. My partner has previously recommended buying wellies from Charlie’s and also Grubs to fellow equestrian friends, which she will not be now due to their lack of help in this matter. Very disappointed.

16 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Loving my new boots

Loving my new boots , bought really as I purchased wellington boots for my neice at Christmas.( who refuses to take them off as so cute )
Did not really know the company or product then , but wow they are such lovely quality .
I did need to change for a bigger size , real humans on the other side of a phone , were super efficient and sorted it .
Just about to order wellies for winter .
Recommend to all me walking friends

5 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

I love my new boots they are…

I love my new boots they are comfortable from festival to power washing. I found Ben extremely helpful when I was deciding which boots would suit my needs. The quality of the boots and the socks is fantastic - pure comfort! Thank you grubs.

7 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Huge split after 8 months grubs won't replace

I bought wellies 8 months ago and a huge split appeared one morning! I have only worn them for half an hour a day max not in much mud mostly on concrete. This company will not replace as I havnt been protecting them with revivex oil (as suggested on their label but noone ever does that, muck boots last years without oiling) and was accused of having had them near a radiator which I never have! So their 1 year warranty is a total lie they clearly wriggle out of. They are super uncomfy anyway so I shall we going back to muckboot. What an awful company! Do not use them!

1 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

I have purchased Grub boots that have…split in the same place

I have purchased Grub boots that have not lasted and split in exactly the same place. I sent a email raising my concerns as this could be a fault. I did not ask for a refund or replacement because of the one year guarantee. One pair only lasted eight months due to not wearing straight after purchase. There has been no goodwill gesture i.e. a discount offer. Dissatisfied.

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Rubbish wellington avoid

This is my second pair of Grubbs wellingtons first pair split on both feet along seams after only 3 months which I have to say were replaced without fuss after sending photos. However 3 months into this new pair and the left foot now split along the back seam shame they are comfy wellies but seriously not fit for purpose won’t be bothering again there are far superior wellingtons on the market these are a waste of money

17 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

13 months old

13 months old, leaking and cracked, no joy from the distributor or Grubs . ABSOLUTELY RUBBISH AVOID AT ALL COSTS....
Buy a decent one instead like Muck or Barbour

2 aprile 2024
Non scritta su invito

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