Groceries Asda Recensioni 

As someone who relies on your supermarket daily, I expected at least a basic level of respect when contacting your call centre. Instead, I was met with extreme rudeness and a complete lack of empathy. The agent made it clear that my ongoing business means nothing to your brand. I refuse to fund a company that treats its most frequent shoppers with such blatant contempt."
I spent over £100 a week and been a loyal customer for 10 years and the agent said " If you want to close your account thats fine its your decision !!!!!" What an attitude I have now cancelled everything and placed my order and delivery pass to Morrisons Im not going to give another penny to a company that have a take it or leave attitude.

I have been using Asda delivery for 6 years now. As most people I have had issues with incorrect shopping list, but I do not accept substitutions because my daughter is lactose intolerant. On a few occasions, I had drivers arriving late without an apology. The worst part for me is Asda's cancellations. Cancellations were rare until last February. They are becoming a lot more frequent now. I think I had three or four cancellations between 2020 and 2025. But since last February I have had four cancellations. That is about one cancellation every month which is frustrating. The last one was last night, and I did not even get a call from the driver. So I ended up calling customer service who forwarded my call to the shop. Clearly Asda delivery is becoming unreliable and I am seriously considering using another supplier. I cannot have cancellations 25% of the time.

I've been buying from Asda online grocery delivery for about five years and I've probably placed at least one hundred orders. And of the orders I've made I've received everything I ordered three times. Out of 100.
In the same time scale I've also used Ocado probably the same amount of times. And the number of times Ocado have substituted an item of my older? Once. One single item was missing & substituted. If Ocado can get customer orders delivered intact with no substitutions, why the hell can't Asda? The only reason I keep ordering from Asda is that I like several of their own brand products. But the lack of care and consistency is wearing me down. I have no complaints about any of the people bringing my order to me. But when my order is at least a week old before delivery why can't the stock for delivery be stored?

Absolutely ridiculous substitutions, over 1/2 my order. Still haven’t been refunded the difference. Looks like TESCO for me from now on. Terrible service from ASDA.

Fed up of subs nothing like order yes I know can hand back but so many lately I end up no food etc also sneak in cheaper items but charge higher price realy think it is time to swap stores unless they sort packing out also put fresh cream cakes at bottom heavy items on top 🫣🫣🫣

Delivery never arrived slot time was between 7.30.-8.30 tracking wasn't working no customer service to speak to rang customer service next day informed van broke down told to reorder and would receive refund within 3 to 5 days ...avoid using Asda home delivery

Dreadful website. Dreadful customer service. Avoid.

did not deliver item of tobacco priced at 19.50 and said was not in stock then i go to same place on uber eats and its for sale £24 plus £7 fees and delivery at the same time they claiming my delivery has no stock after a 3 day wait then deny all knowledge and also substitute for low quality products less than value you are paying which i refused

missed lots of the order after 3 days waiting for a delivery and tried replacing my good stuff with asda low quality food. Avoid it’s a problem

Asda click and collect in Aintree Liverpool on a Saturday 20th June. A young Irish man was so professional and his customer service was outstanding. We had 2 frozen items that were slightly defrosted and he couldn't be any more apologetic and offered to get them replaced straight away he also informed us why the ibuprofen product that was out of stock had not been replaced by a substitute. He was super nice and helpful.

Up there with the worst. Useless customer service and items always out of stock. Won't ever use their online groceries again! In fact I'm that annoyed me and the family will continue to do all my shopping at Tescos from now on. No wonder Tescos are the UKs no.1 supermarket!

So poor. 10 unavailable items on my order. Cancelled the order and it still turned up, then did not accept the order and still got charged! 3 weeks and 6 calls to useless rude operators later, still no refund. Never again, AVOID!

Such an unreliable service. The only thing that saves it is the other supermarkets are almost as bad. They couldn’t be more sloppy. I’m not surprised when you go into a shop their staff are some of the least capable I’ve ever seen.

wish i could rate a 0. My mum sometimes orders from asda so it can come home, all the time its late. Today its been late for like 3 hours now. For reference, the order was estimated to be delivered 7:30-8:30, and its 23:00 as im writing this review. Absolutely ridiculous. My mum called around 9:30, and the worker said that they delivery driver would arrive 15/20 minutes.1 hour and half later, guess what ! Nothing. Horrible. DO NOT ORDER FROM ASDA !!!!!!!!!!!!!!!!!!!!!!
but thank you for the worker who did cancel the order for us, he was very nice.

Some great delivery drivers, very helpful. Shoddy service overall and won't be using again. No show of my shopping despite it starting it has been delivered. No call back when I spoke to the customer service centre. Went to Grantham and manager sent out a young lad twice and didn't even bother coming out of the delivery and collection site. Told manager would call and no call back. So a wasted evening and they still have 80 pounds to refund. Last year they delivered my shopping to my old address despite updating the system and having several deliveries. Really poor customer service. I won't use them again.

Shocking delivery man. 2 hours early and rude when I said you are early. I'm disabled and in a wheelchair.i booked my slot specifically as my son would be there to help.
I was ill in bed and despite signs on door saying don't knock ring the bell due to ptsd this ignorant idiot knocked loudly repeatedly until I answered. I'm still shaken now.
He was downright rude when I said he was early and sais well I won't deliver it then.
Won't ever use again
USE SAINSBURYS they dont treat disabled customers so badly. All their drivers are amazing

Just received my on line shop. There weren't any missing items and just one item (Club orange biscuits) which mysteriously have turned into Penguin orange biscuits! I've kept them anyway.
Nick, the driver, was very pleasant, polite and on time. All in all the perfect delivery.

Absolutely useless website, can't book a slot and ordering groceries a waste of time, keeps crashing. Asda get sorted out .

Food with 1 day to use.
Frozen food defrosted.
I always shop with asda.
But no more.
Discussed with service.
I am 70yrs with disabilities.
Cannot afford to put my shopping from asda in the bin.

I used Asda delivery for my elderly mother every week and I can honestly say all the drivers have been fantastic, they are friendly helpful and kind. The substitutions have been good too and not too many of them. I highly recommend.