Groceries Asda Recensioni 

Well I'm done with Asda online groceries. Twice I have ordered my shopping. Authorised it with my bank. Gone back to complete the transaction and my shopping has been deleted out of my basket. I had 3 authorisations in my bank from Asda. Rather a large shopping but when I went back to Asda, yet again it was deleted. No wonder your loosing customers. Your online groceries is absolutely rubbish.

Booked an online groceries to arrive between 12.30pm / 1.30pm on Sunday 9/8/26. Waited till 1.40pm rang customer services as my shopping had not arrived told that they are short of drivers and my shopping is now scheduled to be delivered around 5.45pm. Offered £5 e voucher which I think is an insult. Shopping finally arrived 5 half hour's late driver told me my shopping had been on the van all day. Tried on line to request various refunds for my meat etc request denied spoke to customer service to advise of this who said they would look into this.

Lamb steaks and a packet of 'fresh'? ...mint.
Absolutely disgusting!
The lamb steaks were full of sinew, not lean meat at all, the packet of 'fresh' mint was purchased on 2nd August (5 days within the sell by date) but the leaves were blackened by rot and the package contained way more stalks than leaves.
Repulsive!
I will definitely not be buying any kind of food stuffs from Asda again and I would advise the same to everybody...... they should be absolutely ashamed of themselves.
If I could've given zero stars I would have!

I have had a order from ASDA for the last three weeks I usually shop at Sainsbury's but thought I would try ASDA for a change and every week there has been a problem with the order the first week the wrong item was sent the second week out of 15 eggs six were smashed and the third week two of the ready meals were really close to the sell-by date and one of the magazines was out of date admittedly I have got a refund each time but that's not the point it's been an inconvenience I've had too then go out and rebuy the things that were wrong needless to say that's the last time I will be shopping online at ASDA

My wife and I stopped shopping at Asda some time ago for many reasons including poor customer service and the lack of till staff! Hate self service.
Gave Asda another go this week purely out of curiosity!
Most of our shopping ended up in the bin. The ready meals purchased were disgusting, full of salt and practically inedible. The lasagne at £6.50 was really awful. The Tikka masala ready meals also went in the bin. Quality overall was really awful. I don't now how Asda is getting away with this. Will never shop at Asda again.

On just eat i tried to order a delivery from asda.They said 45-55minutes the delivery.I waited 4 and half hours,still nothing.Somehow i cancelled it.They pay me back in 5 days,but 8 pound less.Absolute rubbis business with asda on just eat.Never again

Upwards of £20 worth of missing items, now trying to get a refund which isn't proving to be easy.
If they use 3rd party delivery drivers then at.peast male sure that customers are not being ripped off.

Basin is an employee at the asda express in Stanley Wakefield, he is a very polite friendly young man and most helpful, he offered without me having to ask him to take my parcels to my car, he went that extra mile thank you so very much D Dagg

Oncr again my delivery has been cancelled on the day of delivery with no explanation. I know there are sufficient funds in my bank. My husband and I are disabled so delivery is essential for us

I want to buy from Asda but they can't run their delivery service. Worse thing is when you speak to an Asda person to try and sort some mess they made the person is unhelpful and couldn't care less.

Disgraceful

Placed online grocery delivery slot 7-8pm had email running late will be delivered shortly.
Well my delivery never came no further update no email or text now it’s 22.15pm no delivery I called customer service they said my delivery is on its way. I asked it’s 22.15pm is my delivery coming today or not? Yes.
Now it’s 23.30pm no groceries no update is it still coming or next day delivery what is it? Either way I will not shop at Asda online again what a disgrace. Now it’s the next day contacted customer service where is my order they said they did not have a driver for express delivery that was there excuse. I cancelled everything and asked for a refund. They need to be reported to watchdog for an investigation families and vulnerable people waiting on a service that has no intention on arriving .

We're housebound so we rely on delivery. Asda delivers on time, the delivery guys are very sweet, and we get most of what we order. Everything has a good sell-by/use-by date on it. We don't use substitutions anymore because those were a bit odd. Instead, we mostly have two small orders a week. This means it's easy to move inside and we always have fresh veg.

Burton-on-Trent store. 13th July 2026 11:23am.
Happy with what I'd bought.

Literally chased down 2 streets away from the shop by their thug of a security guard on duty.

Grabbed me from behind & my bag of shopping out of my hand. Actually thought I was being robbed initially.

Said "I don't think so. You've just stolen that"
Literally started emptying the bag on to the pavement.
Told him it was all paid for. Luckily I'd printed the receipts.
(I prefer going through the tills with staff on, but there was only one open so had to use the self service)
He said "Show me!" I said here, there's 3 bits on card for myself & 5 other bits (ice lollies, sandwich paste and grapes are for someone else. They were cash.
His response to that was
"You haven't paid for one of them, look!"
I said I have, "there's 5 things, 2 ice lollies, 2 pastes & 1 grapes. 5 things!"
Literally counting things out on the receipt trying to prove my innocence. Once he'd established it was right, he said the "description's weird on that". (One of the ice lollies). I said "that's not my fault is it!"

Said "if I'd stolen anything I would've ran wouldn't I?! Not packed my things in a shopping bag and walked out!"

The girl that accused me of stealing also appeared, so chased down by two members of staff for £8.70 worth of paid for goods.

The thing that really p****d me off though was... No apology from either of them. Left what I'd brought on the pavement. Turned there backs and walked off.

Technically yes, he is doing his job, but it should have been dealt with so much better!
He could have just said "sorry to stop you, can I just check your receipt? There might have been a mistake at the checkout" I knew there wasn't because I don't take things without paying. Totally unnecessary.

No... Guns blazing. Said I was a thief before even checking the receipts properly.

Maybe they both need some more training on how to deal with situations like this better.

Plus if the person hovering around the self service section had actually been paying proper attention, she would have seen me scan everything and pay, instead of sending a security guard to chase me down.

Fair enough, if I'd had a trolley load of chocolate or meat & ignored the tills then yeah, suspicious, come on 49p sandwich paste and a tub of grapes.

Disgusting treatment if I'm honest!!!

I hope they both get a bit more than spoken to by their manager. It's really put me off going into Burton Asda again. Think I'll be taking my business elsewhere in future.

Awful to be made to feel like that!

I can only get donuts from the bakery via delivery and every time I try to treat myself the same crap keeps happening.

Instead I get pathetic substitutes, not even close to what I want EVERY SINGLE TIME.

Is it too hard for you to deliver what people order? And it’s not even just about the donuts at this point.

A bakery that apparently doesn’t have any bakery goods. But you can order them and waste your time, What a complete joke.

Refuse to refund for items they don’t deliver, something very very wrong here

The delivery driver was early, so I was not ready to receive the delivery. He buzzed on the external door, before returning to his van, and refused to deliver the items to my front door. I had set up my shopping bags at my front door ready to meet him, in a rush as he was early. When I asked him to come up to the door, he told me it wasn't his job to deliver to my front door, and he held the rest of my groceries hostage until came down to his van to meet him. As I didn't have my bags with me, I took the pallets up to my flat, and unloaded there. He went to drive off without recieving the pallets back, which I saw from my window. I spoke to him through the window, asking if he wanted his pallets back, to which he said it wasn't his job. I filmed this interaction as proof that I did not take the pallets. He then attempted to film me through my window before driving off.
I have phoned customer service to put in a request for the pallets to be picked up, and to make a complaint. The woman on the customer services was very lovely and apologised on his behalf.
Does anyone else have problems getting groceries delivered to their front door? Should I have been physically incapable, disabled, unwell or had dependents in the house to prevent me coming to the van itself, what would I have done?

I am fed up spending £200 per week at Asda Darlington and getting nothing back
I’m now going to to shop at Morrisons were you get points which turn into £5 vouchers
At least it’s something
Won’t go back to Asda

Don't bother using pick up point for Amazon. Today my parcel appeared as delivered but when I went to pick it up, they told me they refused the parcel due to size. No parcel and my money gone. Then they tell me to sort it out with Amazon. Not their problem. Absolute joke!

AVOID AVOID AVOID
Avoid Hemel Hempstead online (click and collect) orders.
It really isn’t worth the the hassle and stress taking up your time and energy.

It was supposed to be a click and collect order. No one around to help, followed instructions for QR code and already faced with issues. Had two young children in the car which I then had to take upstairs to find someone…
My order wasn’t ready, told to come back an hour later. Did so, still wasn’t ready. They ended up cancelling my order at 9:15pm at night, it had essential shopping that I needed the next day for my children.
I ended up putting a complaint in (2 weeks ago roughly) and NO response.

They barely answer the phone and if you’re lucky they fill you with false promises.

SHAME ON YOU

Recieved an order with 13 items missing! I spoke to customer service who apologised and promised yo refund me so I wasn't charged for them. I recieved an email a few hours later to say my refund request was refused. They came to this descission from looking at my account and previous orders.. I have never complained or requested a refund before. I am out of pocket by about £40! I rang them today to complain and the rude person put the phone down on me! Im NEVER shopping with these Thieves again im going to dispute this payment with my bank and see if they can help me