GRJ All Inclusive Glacier Express

Recensioni di GRJ All Inclusive Glacier Express

La valutazione a stelle di un prodotto è la media di tutte le recensioni che ha ricevuto.


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29,5K Recensioni

4,8

Le informazioni mostrate su questa pagina si basano esclusivamente sulle recensioni che i clienti di Great Rail Journeys hanno scritto via Trustpilot.


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  • Marchio: Great Rail Journeys

Tutte le recensioni


Valutata 4 stelle su 5

Everything was great , but the food couldn’t do with some improvement .

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Risposta di Great Rail Journeys

Hi Richard,

Thank you for your review and for posting some beautiful photos of the scenery!

I'm glad you had a great holiday overall, and I will forward your feedback on the food to our Product Team.

Best wishes,
Richard

Valutata 5 stelle su 5

This isn’t a holiday to contemplate if you’re unfit, or want relaxation, but it is an adventure. Every day starts with a 500m steep hill to the station, and despite spending a great deal of time on trains, you can expect to walk a lot as well. The hotel is comfortable, not luxurious, and the meals mostly well cooked and tasty. You get to visit places like glamorous St Moritz and stunningly beautiful Arosa, but you can’t spend a great deal of time in any of them. The scenery is magnificent and the engineering magic that created the various lines, tunnels and awesome viaducts is fascinating. For me, the highlight was the Bernina Express to Torino in Italy, though it was a pity we arrived there during siesta and had only a couple of hours to explore. Do be aware that you have to move your own suitcase around too, on the outward and homeward legs of the journey, including getting it on and off trains and in between stations. Our holiday manager, Anne-Marie, deserves a special mention, as she was a last minute substitute dropped in with 24 hours’ notice, and was superb.

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Hi Vikki,

Thank you for your review.

I appreciate you taking the time to leave such valuable feedback for future travellers. I'm glad that you had such an enjoyable Swiss adventure and found the tour to be well led by Anne-Marie at such short notice.

Just for future reference, we do work with Fir
st Luggage to provide a door to door porterage service which can be added to your booking for an additional cost to make the journey smoother.

I very much hope that we can have the opportunity to welcome you on tour with us again soon!

Best wishes,
Richard

Valutata 4 stelle su 5

The tour was first class but it is very full on. Time available at places visited was very optimistic, after the briefing by the tour manager on arrival and the meet up up time for leaving it was reduced by about 30%. The fact that I went down with a heavy cold did not help with climbs up steep streets. Overall it was very interesting and sights were amazing.

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Hi Mr Miles,

Thank you for your review.

I'm sorry to hear that you developed a cold while on tour, and I hope that you are feeling better. I'm glad that you were still able to enjoy your holiday and that you enjoyed the beautiful Swiss sights! I will relay your feedback on the timings to our Produ
ct Team.

Best wishes,
Richard

Valutata 5 stelle su 5

The bernia was more better but the hole holiday was fantastic

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Hi Geoffrey,

Thank you for your review.

I'm delighted to hear that you enjoyed your journey on the Bernina Express and had a fantastic holiday overall!

Best wishes,
Richard

Valutata 5 stelle su 5

Great experience and a well managed tour. Would highly recommend

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Hi Keith,

Thank you for your review.

I'm glad to hear that you had a great time on your All Inclusive Glacier Express holiday and that you'd highly recommend it!

We hope to welcome you on tour again in the future.

Best wishes,
Richard

Valutata 5 stelle su 5

our tour manger was very informative & bless she had 40 of us to control , as a group i felt we all really got on well ,it was our 1st train holiday & it wont be our last .thank you again for a fab holiday

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Hi Denise,

Thank you for your review.

I'm delighted to hear that you had such an informative tour manager, which ensured that your first experience of a Great Rail holiday was a smooth one!

We look forward to welcoming you on tour with us again soon.

Best wishes,
Richard

Valutata 2 stelle su 5

The rail holiday and the scenery was fantastic but the main hotel we had was isolated with a very limited menu and quite long steep hill to the station to catch the trains.

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Risposta di Great Rail Journeys

Hi Mr Irving,

Thank you for your review.

I'm glad to hear that your rail excursions and the weather were fantastic, though I'm sorry that you weren't happy with your accommodation on the tour. I will relay this feedback to our Product Team.

Best wishes,
Richard

Valutata 5 stelle su 5

Fantastic ,always something I’ve wanted todo

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Hi Elaine,

Thank you for your review.

Beautiful photos! I'm glad to hear that you had a fantastic time in Switzerland.

Best wishes,
Richard

Valutata 2 stelle su 5

The spectacular Swiss scenery will always sell this tour. But be aware it is a busy and hectic tour, with some long days on trains. If you are mad about trains, it’s for you.You are based at Tiefencastel for 5 days. There is very little to do in the town, it is primarily used for the train station. But there are better and more relaxed ways to see the natural beauty of Switzerland.

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Risposta di Great Rail Journeys

Hi David,

Thank you for your review.

The Swiss scenery looks absolutely incredible on your photos! I appreciate that this is one of our busier tours, but there are many train journeys to enjoy in the Swiss Alps.

Best wishes,
Richard

Valutata 5 stelle su 5

Excellent trip in every way.

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Risposta di Great Rail Journeys

Hi Mike,

Thank you for your review.

I'm glad to hear that this was such an excellent holiday!

Best wishes,
Richard

Valutata 3 stelle su 5

Trip itself was good but too much on the trains. Guide very good. The hotel in Switzerland was Ok but the food that was served up was absolutely terrible. It’s just a pity we were so isolated because we would have gone out somewhere else to get food.

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Risposta di Great Rail Journeys

Hi Maureen,

Thank you for your review.

I'm disappointed to hear that you weren't happy with the food provided at your hotel, we do strive to provide a positive dining experience for our customers and I'm sorry that you felt that this wasn't the case. Though I appreciate it may not remedy your expe
rience, I will relay your feedback in full to our Product Team.

Best wishes,
Richard

Valutata 3 stelle su 5

It had some really good bits but some disappointing. There was a long journey via Strasbourg with several; rushed changes. The Bernina Express was cramped and uncomfortable. useless for photography. The MAIN hotel was adequate but the menu uninspiring.

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Risposta di Great Rail Journeys

Hi Antony,

Thank you for your review.

I'm sorry to hear that you weren't satisfied with your Glacier Express holiday overall. I will relay your feedback on potential areas for improvement to our Product Team.

Best wishes,
Richard

Valutata 5 stelle su 5

A very enjoyable team effort by all my fellow travellers. Very busy and very enjoyable. The food provided one the first night in Strasbourg didn't come up to standard, but the rest of the meals at the main hotel in Tiefencastel and Basel made up for it. Looking forward to my next All Inclusive with GRJ.

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Risposta di Great Rail Journeys

Hi Mr Duck,

Thank you for your review.

I'm delighted to hear that you had an enjoyable time on your All Inclusive Glacier Express holiday. I'm glad that you enjoyed delicious food for most of your tour, though I'm sorry that the food you received in Strasbourg wasn't up to the same standard. I wil
l relay your valuable feedback to our Product Team.

We look forward to welcoming you on tour with us again soon!

Best wishes,
Richard

Valutata 4 stelle su 5

What a wonderful holiday. We are familiar with Swiss trains and the Alps, but still found the scenery spectacular. Our travel group was too big, but our leader did a marvellous job of making sure 40 adults caught all the trains. She looked after us so well for the whole week, helped by the fact that we had a very friendly and sociable group. The journeys were tiring some days, due to many changes of trains, but more than made up for by the scenery. I would recommend the luggage transfer service, which our group of 3 took advantage of, and were pleased we had. The hotel was very convenient for the trains, but would have been improved by being in a slightly busier village with more facilities. Although there wasn’t a choice of meals, the food was lovely, making use of local ingredients where possible, and cooked well. Packed lunches were basic but adequate, All in all good value for a trip to Switzerland which is a very expensive country to visit.

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Hi Carol.

Thank you for your review.

I'm delighted to hear that your All Inclusive Glacier Express tour was such a wonderful holiday! The scenery in Switzerland is incredible, and I'm glad that this made the train journeys worthwhile. I completely agree that taking advantage of the luggage service
is a good idea due to the number of changes involved.

It is particularly good to hear that the hotel made use of local ingredients which I'm sure gave you a true flavour of the area!

Best wishes,
Richard

Valutata 3 stelle su 5

Itinerary intense, too many trains. 1 tour manager to 40 people not acceptable. Hotel in Switzerland had no leisure areas, eg.no Nice bar with lounging seating. Food okay but too much pork meals. Staff were pleasant but not exceptional. The tour content not acceptable to 70 plus age.

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Risposta di Great Rail Journeys

Hi Mr Clark,

Thank you for your review.

I'm sorry to hear that you found your All Inclusive Glacier Express holiday to be too intense. Many of our customers enjoy the number of train journeys involved as the scenery on these journeys is incredible!

Best wishes,
Richard

Valutata 4 stelle su 5

Excellent holiday - such an amazingly beautiful and pristine clean country. Just so much more than I had expected it to be, but the villages and scenery just as I had imagined with pretty churches, cow sheds, houses with flower boxes and cows with bells.

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Hi Catherine,

Thank you for your review.

I'm delighted to hear that you had such an enjoyable holiday and that Switzerland went above and beyond your expectations. The scenery there really is incredible!

Best wishes,
Richard

Valutata 4 stelle su 5

Trip advertised as 'All Inclusive' - it isn't! Too much on and off trains carting heavy bags - not too good if you are elderly. Scenery brilliant, Bernina Express and Glacier Express superb, Tour manager John wonderful and definitely the redeeming factor, would have been three stars without him. Hotel for five night stay distinctly average

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Risposta di Great Rail Journeys

Hi Christine,

Thank you for your review.

The name 'All Inclusive' for this tour refers to the overall combined elements of the package as all rail, ferry, coach travel, guided tours and excursions, hotels, breakfasts, dinners and flights (if applicable) are included in your tour with us. I do appr
eciate that the wording may be ambiguous to some, however, as detailed on our website isn't all inclusive drinks between this time, but a drinks package, which includes beer, wine and soft drinks between 7pm and 9pm.

I'm sorry that you there was too much carrying bags between trains, we do offer a door to door luggage service through our supplier First Luggage for an additional cost, which is a brilliant service for those who might struggle with their luggage.

It is great to hear that your tour manager made a real difference to your holiday and I will ensure that your kind words are passed on to John.

Best wishes,
Richard

Valutata 2 stelle su 5

This trip was very different from our tour of Scotland with Great Rail Journeys in 2024. We spent too many long days on trains, and we had to move our luggage multiple times on many of those days. The scenery was beautiful, but we learned nothing about the Swiss people and life in Switzerland. Our tour manager was fabulous: organized, enthusiastic and caring.

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Risposta di Great Rail Journeys

Hi Bonnie,

Thank you for your review.

I'm sorry that you didn't have a good experience on the trains. We do offer First Luggage which is a door to door porterage service and it is well worth taking advantage of due to the number of train journeys on the tour.

However, it is great to hear that you
enjoyed the Swiss scenery and found yourself in the company of an excellent tour manager.

Best wishes,
Richard

Valutata 5 stelle su 5

The Tour Manager was excellent and very knowledgeable, we had a great time, even though the weather at times was a little fickle. The Hotel and the food were very good.

Valutata 5 stelle su 5

This all inclusive trip was fabulous and extremely good value for money. The hotel, comfortable and well placed for access to the station which was an uphill walk, however, the local bus was timed to, coincide with the trains and some of the group took this option. The trip was made most successful by our excellent tour guide Gordon who went over and above to ensure everything ran smoothly. I can’t recommend this trip highly enough.