Grays Recensioni 1160

A bit confusing. I received 2 order confirmations (with separate order numbers) but only 1 order went through. was a bit confused and couldn't work out how to sort this out online. 1 order was delivered

Great wine selection, the best price and fast delivery.

Great experience dealing with customer service people threw the whole process

This is the first time i purchased a very good wine from Grays and I am very happy with the correct, fast and excellent service from purchase to delivery to my home door, with signature required. The product is excellent, the sale went excellent and the delivery time excellent.
Thank you Grays.com

The auction process was nice and easy (albeit nerve wracking). I had all the information i needed prior to bidding and was even able to go and check out the vehicles.
After winning I was again given all the information I needed. Was a great experience and I will definitely use them again

Efficiency
Value for money

Still waiting for my order nil updates after 6 days

The overall experience is quite bad with this company.

They didn’t confirm with the seller like the car is on Grays hand or is the seller the owner of the car , they just listed the car on the price of $5 for auction when the car is sold at a very cheap price , I asked the company said I want to cancel the auction because the deal is too low. Their customer service is quite bad they ignore my request and go ahead with the deal.

If you wanna know more about this I can share the email screenshot with you.
Avoid this company , it is totally a scam

Easy bidding, payment and delivery process. Thank you.

Platform is easy to navigate

easy to bid, and the communications are superb. Delivery was quick too .

This is a great auction site easy to use just love the items ive won arrive very quick cant bet the prices and if you need help the staff are awesome highly recommend i have brought a car and jewellery will always check to see what these guys have up for auction

False & misleading website "best value every time, sourced direct from manufacturers and distributors". I was the only bidder on 2 items with a starting price which was 3 times the "buy it now" price on ebay for the exact item with the exact same stock photo and exact same title description. My complaint to Grays went unanswered. Will be making ACCC complaint.

Very disappointing experience with Grays.

Raised a genuine concern after being advised registration would be transferred into my name, which any reasonable buyer would associate with a roadworthy-capable vehicle. Instead of properly addressing the issue, the response I received focused on threats of cancellation fees and account suspension.

Customer concerns should be investigated fairly, not met with pressure tactics.

Time has gone by and it has been more visible on the service and response level. Email has yet to receive response. Expired voucher from when it was received. A little bit of genuine care is needed. Thank you

A very simple transaction and would use them again

The parcel has sent to the wrong address

The auction is simple, it can be a bit repetitive with some of the items. I also feel it’s expensive when it comes to freight. I have got jewels before over 3 different auctions. I got charged freight every time and yet the items can come all at once. $120 for 4 orders of jewels that can all fit in an envelope. Freight should be done as a seperate entity. Also I put something that I wanted to sell and no one came back to me. The prices seam reasonable, and overall it’s not bad I just feel it could be better.

Be careful about opening an account with Grays giving them all your personal and banking details. Either their dodgy employees sell your details, or their online security is crap. Had my account suspended out of the blue and when I found out about it, they first told me my account was linked to another account who breached their terms and conditions!! but when I questioned them further then they told me it was due to bidding activities! I didn’t bid for anything for nearly 6 months and prior to that I bid for some cars but didn't win any of them. Seems like they are covering up on my suspected hacked account or my personal data leaked out and someone using my details in another account. Now I’m not sure if anyone used my details to purchase a car to use in criminal activities! Not only they wouldn't tell me the exact reason for my account suspension, but they wouldn’t even tell me if there were any activities in my account for my own peace of mind as I I'm not bothered at all for not being able to deal with them anymore. I had to cancel my credit card and go through the hassle of changing many auto payments but still worried that criminals may have used my details to purchase a car under my name as they initially said my account was linked to another suspicious account before changing their story that it was due to bidding activities!! Do yourself a favour and avoid them at all costs. I’m reporting them to ACCC and weighing in whether to report them to AFP too. Looks like $10m penalty couple of years ago wasn’t enough to stop their fraudulent activities. By the way people, please don't fall for the reply below from so called caring Grays for asking to contact them to resolve this issue. They gave me the same B.S. answer. Corruption and cover up goes all the way to top. Avoid Grays like a plague.