Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Leggi di più
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Leggi di più
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informazioni di contatto
Stati Uniti
- help@gratsi.com
- gratsi.com
4,3
Eccellente
414 recensioni
Ha risposto al 35% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Le persone hanno visualizzato anche
Gratsi is not only the BEST sugar free…
Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)
3 marzo 2026
Non scritta su invito
First of all I love their Rose Wine…
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷
Sherry M.
Boston
27 febbraio 2026
Non scritta su invito
Great customer service and quick to…
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
2 marzo 2026
Non scritta su invito
Ordered 5 days ago and still hasn't…
Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞
2 marzo 2026
Non scritta su invito
Responsive, timely
Prompt, thorough, and professional response. Felt conversational, not scritped.
2 marzo 2026
Non scritta su invito
Horrible
Horrible. Total scam. They don’t have wine to ship. You might get it next year.
1 marzo 2026
Non scritta su invito
Risposta di Gratsi Wine
We’re sorry for the frustration. Your order fell within a shipping delay notice, and a full refund was issued and the order canceled.
Joymela was amazing
Joymela was amazing! I submitted an email to update my shipping address and she responded very promptly and was extremely assistive!
1 marzo 2026
Non scritta su invito
Very responsive to questions
Very responsive to questions and felt very valued as a customer.
28 febbraio 2026
Non scritta su invito
Had a prompt answer to my email
Had a prompt answer to my email.
The email answered all my concerns, which I will let others know.
I love your wine- it is great!
Thank you.
Marilyn v
27 febbraio 2026
Non scritta su invito
Ahhh it was easy..
Ahhh it was easy... i just write an e-mail and in matter of seconds i received an answer...!!!
27 febbraio 2026
Non scritta su invito
Gratsi gave me the information that I…
Gratsi gave me the information that I was asking. Sad to hear the supply is low but, they offered 10% off for the inconvenience. ❤️ I am waiting (with my glass ) for my order to be delivered.
Love 💕 much!
27 febbraio 2026
Non scritta su invito
Fantastic customer service
Fantastic customer service. Responsive and understanding and willing to make the customer satisfied. 5 stars!
26 febbraio 2026
Non scritta su invito
Quick response why shipment was delayed…
Quick response why shipment was delayed and also gave me a couple of options for the inconvenience. Great customer service!
26 febbraio 2026
Non scritta su invito
The red wine is TASTY!
The red wine is tasty! I’m a big fan and on my 3rd order. Their customer service is also very responsive and fair, which makes for a good experience for once!
26 febbraio 2026
Non scritta su invito
Thank you for your prompt reply
Thank you for your prompt reply. I was home the other time and had the gate at the end of the driveway open. I can’t hear if they don’t honk the horn. The driver can leave my order just beyond the gate and it will be fine. It says I have to sign for it but if the driver doesn’t alert me I won’t know they are here. Is it possible for you to instruct the driver to leave it just beyond the gate behind the trash can and I will get it?
25 febbraio 2026
Non scritta su invito
Gratsi wine is the best.
18 febbraio 2026
Non scritta su invito
I wasn’t able to be home when my…
I wasn’t able to be home when my shipment was supposed to arrive so I sent an email explaining that. I never expected to hear from anyone but within a few hours I got a response and a new delivery date was chosen. Excellent customer service, oh and the wine is delicious!!!
25 febbraio 2026
Non scritta su invito
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