Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped... Leggi di più
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !! Also the wines are all sugar free...th... Leggi di più
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to yo... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informazioni di contatto
Stati Uniti
- help@gratsi.com
- gratsi.com
4,3
Eccellente
414 recensioni
Ha risposto al 35% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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GRATSI WINE is taking $$ and not sending the wine
I've been a customer for 2 years. They have sent my orders on time according to my subscription. But recently this Gratsi Wine has been negligent in send ing my orders. They have collected my money and have not sent the wine and there is no tracking number - so it hasn't been sent yet. After contacting them several times, they apologized and offered a 10 percent discount on the order and wrote that the order would be sent the 1st week of March. It's the end of the 1st week - no wine and no tracking number. It looks like the company may be in financial trouble and they're getting money from customers without sending the wine.
23 febbraio 2026
Non scritta su invito
Just by you READING AND REPLYING to my…
Just by you READING AND REPLYING to my “issues” allows me to leave positive feedback. It’s KNOWING someone is actually PAYING ATTENTION to the consumer that makes a difference.
YES—I’ll wait for my order
6 marzo 2026
Non scritta su invito
Risposta di Gratsi Wine
Thank you so much for your kind words! We completely agree, listening and paying attention to our customers is always a top priority for us. We really appreciated your patience as your order made its way to you, and we hope you enjoy your wine! Happy Sipping!
The very FAST response
The very FAST responses to all my queries and the quick painless refund and reschedule! I LOVE my Gratsi wine and many companies could use your customer service model!!!
6 marzo 2026
Non scritta su invito
I have not received two orders in…
I have not received two orders in February that they charged me for
19 febbraio 2026
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Risposta di Gratsi Wine
We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them.
We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.
Great customer support and more…
Great customer support and more importantly, GREAT WINE !
6 marzo 2026
Non scritta su invito
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26 febbraio 2026
Non scritta su invito
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5 marzo 2026
Non scritta su invito
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5 marzo 2026
Non scritta su invito
Risposta di Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5 marzo 2026
Non scritta su invito
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4 marzo 2026
Non scritta su invito
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4 marzo 2026
Non scritta su invito
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4 marzo 2026
Non scritta su invito
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
4 marzo 2026
Non scritta su invito
Risposta di Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
3 marzo 2026
Non scritta su invito
Unresolved shipping issues!
26 febbraio 2026
Non scritta su invito
Risposta di Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
The communication is great and the wine…
The communication is great and the wine is even better!
3 marzo 2026
Non scritta su invito
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!
3 marzo 2026
Non scritta su invito
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
8 febbraio 2026
Non scritta su invito
Risposta di Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
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