Gratsi Wine Recensioni 414

Although I had delayed shipment, once I received the wine it was delicious, and I received a full refund. That was completely unexpected , I appreciate the company acknowledging the complication and trying so hard to rectify it. I will be ordering wine again. And I will recommend this company , customer service went above and beyond and they have an excellent product

Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me.
Now weeks later the order never shipped. Extremely bad customer service

This company is always helpful and respond efficiently.

Customer service has been very helpful and very responsive to the customer. 10 out of 10

I had just placed my first order and had a question about delivery process. I reached out thru email and the response was within minutes and very helpful. I have not even received the wine yet but they all ready won me over on Five Star customer service.

This customer service is the best! Love everything about this company and their products!

The customer service for this company is excellent! They are very helpful & stand behind their product!

Great. Easy to get customer support. Great response time.

Gratsi makes it so easy to update your order! They are very helpful!

Great customer service!!! Love the red wine!

The only thing better than Gratsi wine is their customer service.

Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines

I have had occasion to interact with several people at Gratsi wine and that has been a great experience. The whole team are united in providing excellent customer service. In recent months I have tried to stop ordering from companies with which I am not familiar because of bad experiences so this has been a happy surprise. I enjoy the red and am looking forward to trying the rose on order next. I do reccommend Gratsi!

We absolutely love this company, their wine and most definitely their customer service! Gratsi!

waiting time for delivery is out of control They claim it is because of shortage if it is they should hold off on selling online until they catch up with production waiting 2 weeks for a order to ship is unacceptable
also my credit card should not be billed until shipment is sent out I am receiving my credit card bill before i receive my order

No resolution offered. No communication or updates on orders over 1-2 months old. Will look for other vendors.

I placed 2 orders (I’m a subscription client) - one order on February 6th and one order on February 7th. I keep getting excuses from you as to why my orders haven’t shipped with promises of a new ship date - which never happens. Yet, you continue to flood social media with advertising for your product. Are we all waiting for you to ship our orders? You are simply the worst.

I was waiting for my delivery, and I was told that there was going to be a delay. But I wasn’t expecting it to be this long. I reached out to customer support and was thankful for their prompt response. By reassuring me about the delay being longer than expected, and that my order was still coming soothe my soul. Thank you for responding so quickly. I appreciate your help.

Huge delays to receive product . Love the wine but im going to cut back to once every 60 days , now maybe that will be enough time to get it delivered 😔

After I mistakenly ordered a double order twice, Grazie was professional and courteous by shipping them right away. When I asked that one be refunded and sent back they graciously did that as well. The day that the one order actually came happen to be a day that I was working and I was only notified the day before so they also shipped it to a UPS location nearby with no charge.