Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Website easy to navigate and samples ordered. (There was an expected £1 charge for this but was never requested, so gold star!). Once we had chosen our style/quality/cost, the purchase was straight fo... Leggi di più

Valutata 5 stelle su 5

Competetive reasonable prices on their products. Easy to use Website. Lots of Grades of grass choices to choose from. Helpful and informative . Helpful delivery Driver

Valutata 5 stelle su 5

Fantastic quality and price. Also I was told that it had to be delivered to the front door and I needed someone to help carry it around the back. But the van driver was so helpful and drove around... Leggi di più

Valutata 5 stelle su 5

Exactly what we were hoping for, in fact better than we were expecting. Delivery was also first class.

Dettagli dell'azienda

  1. Casa e giardino

Scritti dall'azienda

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples for just £1, fully redeemed against your order. With free delivery on orders over £249 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1406 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic quality and price

Fantastic quality and price. Also I was told that it had to be delivered to the front door and I needed someone to help carry it around the back. But the van driver was so helpful and drove around the back and I had someone there to help lift it Thank you

23 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Awful courier service. Complete time wasters.

Ordered artificial golf putting grass on 1st April with a 2-5 working day delivery policy. Received a text message from their courier, XDP, the following week to say they have the goods and they will be dispatched in the next couple of days, providing a tracking link. That was the last I heard. Chased this up with Grass247 the following week, 3 weeks after initially ordering from them, who said they will be contacting their courier to find out what is happening and to call them back for an update. Contacted Grass247 the following week who said they will raise the issue with their courier and this would take 48hrs. Decided to contact the courier directly and after some to-ing and fro-ing found out that they have had no further movement since a search was conducted and that all the relevant depots were unable to locate the goods. The couriers which Grass247 use are useless and time wasters. As a result I’ve cancelled the order for a full refund and ordered from another company.

14 aprile 2026
Non scritta su invito
Logo di Grass247

Risposta di Grass247

Good afternoon,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not gone as expected.

Our standard delivery timescale to most UK postcodes is 2–5 working days. Orders placed after 12 pm incur an additional working day, extending this to 2–6 days. With the Easter Bank Holiday taken into consideration, delivery times may be extended further and can appear longer than usual.

We recognise that our couriers can experience delays during busy periods, and in rare instances, items may be misplaced within the network. Should this happen, we are committed to resolving the issue as quickly as possible.

We continuously review both our delivery processes and the couriers we work with. All feedback is taken seriously, as it helps us identify areas for improvement.

We have requested further information in order to validate your order, and a member of our Customer Care Team will be in touch shortly to discuss this further.

Kind regards,
Jenny
Grass247

Valutata 5 stelle su 5

Excellent customer service

Although disappointed with the courier they use, which is where my delivery went awry.
Cannot fault the Customer Service and staff of Grass247, went above and beyond to rectify the problem. Would recommend and use again xx

7 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

The product was faulty

The product was faulty, with two seams in the lawn very visible after the kiln-dried sand was brushed in, and a section that had a burn mark on it. They refused to help or do anything about it, so we have had to purchase elsewhere and do the job again.

13 marzo 2026
Non scritta su invito
Logo di Grass247

Risposta di Grass247

Good morning,

Thank you for taking the time to leave your review, we appreciate your feedback. We are sorry to hear of the concerns raised regarding your artificial grass.

Guidance is provided on our website advising customers to carefully check orders prior to cutting and installation. If any issues are identified at that stage, we are able to offer prompt resolutions, including collection and replacement or a full refund. Once the product has been installed, the options available do become more limited.

That said, when concerns are raised after installation, we remain fully committed to investigating thoroughly and working with the relevant teams to reach the fairest possible outcome.

We are sorry for any frustration caused and would like to reassure you that your case is currently under investigation. From our records, we can see that we have been in direct contact with you since your concerns were raised and continue to communicate with both yourself and our manufacturer to work towards a resolution. We have also sent a request to validate your order details.

We will continue to work with you and keep you updated as we progress towards an outcome.

Kind regards,
Jenny
Grass247

Valutata 5 stelle su 5

Excellent service ,very good selection…

Excellent service ,very good selection and prompt delivery I have delt with Grass 247 on 2 occasions and have found them the best for price for grass and service..I am now ready to order again I can then get rid of my lawn mower thanks to Grass 247
Bob Timms

17 marzo 2026
Non scritta su invito

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