If I could give you -5 I would! We feel totally ripped off - almost £6,000 on G Plan furniture that was to be our last major purchase before we popped our clogs!! It’s useless it’s not fit for its pur... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We found the style we were looking for combined with the support in a cover which is strong and appealing., combined with a very sturdy construction with a long guarantee. The name of G Plan also insp... Leggi di più
L'azienda ha risposto
Dan was exceptionally professional and customer focussed throughout. Listened to our issues with the G Plan leather suite, saw what needed to be done to address our needs and rectified all aspects. Hi... Leggi di più
L'azienda ha risposto
Original 3 seater sofa had to be returned on delivery day as it could not be delivered via house doorways. A 2 seater was then ordered and appropriate additional payment was made. Delivered today in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Mobilificio
- anche in
- Negozio di arredamenti per salotti
- Negozio di casalinghi
- Negozio di divani
- Negozio di fodere e rivestimenti
- Negozio di mobili
Scritti dall'azienda
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Informazioni di contatto
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Regno Unito
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Very pleased with the furniture well…
Very pleased with the furniture well made and comfortable and delivered on time.
22 dicembre 2025
Risposta di G Plan
Hi John - thank you for your 5 start review. Comfort, craftsmanship and customer service are at the heart of what we do, so it’s fantastic to hear your lovely comments.
Many thanks from The G Plan Team
Faulty backrest and different coloured feet
Bought 2 sofas but one had ebony feet and the other mahogany feet. Both were supposed to be ebony.Also one of the sofas was a manual recliner but the reclining backrest on one side kept coming loose from it's fitting due to faulty clip. Not repairable so having to wait for a new backrest to be made
27 gennaio 2026
Risposta di G Plan
Dear Barbara, Thank you for taking the time to send your review. We are very sorry to hear about the issues you have experienced and have followed up with our customer service team who advise that our technician is looking to visit later this week to attend and resolve the issue on your recliner. We apologize for the issues and trust that you will soon be able to fully enjoy your furniture.
Best wished from the G Plan Team
Eleanor is an asset to the company very…
Eleanor is an asset to the company very easy to talk to, nothing too much trouble a very nice person to deal with. Thanks for everything you have done for me.
23 febbraio 2026
Non scritta su invito
Risposta di G Plan
Thank you for you 5 star review. It is lovely to receive your feedback and we have passed this on to Eleanor.
Thank again, the G Plan Team
My husband has MS
My husband has MS. We purchased a dual motor Gplan chair from SCS 2 1/2 years ago, which enables him to stand up. The remote control stopped working. I phoned SCS who informed me it was out of warranty and they would need to send out an engineer, which would cost £85 call out charge, which was non refundable. I contacted Gplan, who said the remote control had a 5 year warranty and SCS should be able to send me a new remote foc. When I phoned SCS back, they wouldn't budge, and told me about the call out charge again. I phoned Gplan back, explained the situation, and the young lady had the remote sent out to me. I received it the next day. Excellent service
19 febbraio 2026
Non scritta su invito
Risposta di G Plan
Hi Mrs Dale, Thank you for taking the time to send your review. Your comments are much appreciated and we will pass them on to the team.
Many thanks, the G Plan Team
Spent hours selecting our new sofa but…
Spent hours selecting our new sofa but the one that arrived was hard and uncomfortable and the leather looks cheap. I have contacted the retailer and had a "technician" visit who was totally useless and less than truthful. I am currently taking them to small claims court for a full refund
17 dicembre 2025
Non scritta su invito
Risposta di G Plan
Hi Ian,
Thank you for taking the time to leave your review.
We are sorry that you are disappointed with your G Plan furniture. Whilst comfort is a personal, subjective matter, the seat foam will soften with use. All our hides are carefully sourced and selected and we would advise that you reach out to your retailer in the first instance for the concerns to be reviewed.
Best Wishes
The G Plan Team
Risposta di G Plan
Hi Tim, Thank you so much for your 5 star review. It is great to receive lovely positive feed back.
Best wishes from The G Plan team
Hannah at customer services Is amazing
Hannah at customer services Is amazing! I had an issue with my recliner cable on a sofa which I purchased from a national retailer. The national retailer were not help and advised they no longer sell G Plan so nothing to do with them. I contacted G Plan on the off chance could help. Hannah quickly helped and I now have a new part on it's way. Quick, attentive and great at her job. Well done and thank you.
18 febbraio 2026
Non scritta su invito
Risposta di G Plan
Dear Jonathan
Thank you so much for sharing your experience!
We’re thrilled to hear that Hannah was able to help quickly and effectively.
Providing attentive service is exactly what we aim for.
It’s wonderful that your recliner issue has been resolved and that a new part is on its way.
We really appreciate your kind words and your recognition of our team’s efforts, we will ensure that your review is passed to Hannah.
Warm regards
Gplan
All went well with delivery and very…
All went well with delivery and very satisfied with our new G Plan couch
28 gennaio 2026
Risposta di G Plan
Many thanks for your 5 star review. We really appreciate your feedback.
Best wishes from The G Plan Team
Beautifully Made Furniture!
I have had 2 previous G Plan suites. The last one was 27 years old and still retained its shape, colour and comfort. I didn’t hesitate to buy my third G Plan!
16 febbraio 2026
Non scritta su invito
Risposta di G Plan
Dear Anna
Thank you so much for your wonderful review!
We’re delighted to hear that your previous G Plan suites have stood the test of time. 27 years is truly a testament to the quality and durability we strive for. It’s fantastic that your experience gave you the confidence to choose a third suite with us!
Warm regards
Gplan
Great quality sofa.
27 gennaio 2026
Risposta di G Plan
Dear Patricia
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the quality of your new sofa. We hope it brings you comfort and enjoyment for many years to come!
Best Wishes
Gplan
Expensive but worth it
Expensive but worth it. Reclining 3piece suite in coloured leather, beautiful light blue colour and so comfy. Lumbar support was important as well as a high back, great for watching TV!
Bought from a local independent store for the same price as the big multi nationals but lower delivery charge. The delivery guys set everything up and took all the rubbish away.
Really loving it!
23 gennaio 2026
Risposta di G Plan
Dear Customer
Thank you so much for your fantastic review!
We’re delighted to hear that you’re loving your reclining 3-piece suite.
Kind regards
Gplan
All round good experience Delivered on time and was well packed.
Delivered on time and was well packed.
Very comfortable and overall very pleased.
24 gennaio 2026
Risposta di G Plan
Dear Robert
Thank you for your feedback!
We’re delighted to hear that your delivery went smoothly and that your new furniture is comfortable. It’s great to know you’re pleased with your purchase, and we hope you enjoy it for many years to come!
Best wishes
Gplan
Risposta di G Plan
Dear Adrian
Thank you for your fantastic feedback!
We’re delighted to hear that the delivery went smoothly. We hope you enjoy your new Gplan for many years to come.
Kind regards
Gplan
In praise of Reeds of Ely
Our local shop did a great job and set our expectations so you were able to deliver early.
28 gennaio 2026
Risposta di G Plan
Dear Customer
Thank you for your kind feedback!
We’re thrilled to hear that the retailer exceeded your expectations and that we were able to deliver your furniture ahead of schedule.
We hope you enjoy your new furniture.
Kind regards
Gplan
No manufacturers fault found. Really!!!
We purchased a G Plan Seattle 3 seater sofa from Furniture Village, delivered on the 18th December 2025. Within a week or so, the cushions were really wrinkly, contacted Furniture Village 27th December, an assessment visit by their independent assessor was made for 21st January. On the 11th January I requested a refund as the wrinkles were worse. The assessment visit on the 21st January said no manufacturers fault, today I have been informed by Furniture Village no refund to be made. Our previous suite was also G Plan we had for 30 years and apart from the dated floral pattern was still a good suite.
Don't be taken in by the Union Jack care approach either, you need to be really strong to move the wrinkles but they immediately return when the sofa is sat on. No more G Plan for us.
11 febbraio 2026
Non scritta su invito
Risposta di G Plan
Dear Anne,
We’re really sorry to read how disappointed you are with your new G Plan Seattle sofa, especially given the positive experience you had with your previous G Plan suite over so many years. We truly value the loyalty of long-standing customers like yourself, so it’s upsetting to hear that this purchase hasn’t met your expectations.
It may be helpful to explain that all upholstery fabrics and fillings behave differently, particularly in the first few weeks of use. Modern seat cushions are designed for comfort and support, and it is completely normal for fabric to show signs of dressing and creasing as it settles. Softer, more relaxed upholstery styles in particular will develop creases with use, and these can reappear after sitting even when smoothed out; this is a characteristic of the materials rather than a fault.
When concerns are raised, we rely on independent technician reports to ensure that decisions are fair and based on professional assessment. In your case, we understand that an independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, but we must base our decisions on these impartial findings.
That said, if you remain unhappy, you are absolutely entitled to request a second opinion. As your contract of sale is with Furniture Village, any further review would need to be arranged directly through them and we would of course cooperate fully with that process.
We are genuinely sorry that this experience has led you to feel this way about G Plan, particularly after owning one of our suites for 30 years. Your feedback is important and will be shared with our wider team.
Kind regards
G Plan Customer Service
New Blue sofa
Very pleased with the new sofa. Very comfortable & suits the room perfectly.
Extra controls for adjusting to exact requirements are excellent G plan never disappoints
20 gennaio 2026
Risposta di G Plan
Dear Customer
Thank you so much for your wonderful review!
We’re thrilled to hear that your new sofa is so comfortable and fits your room perfectly. It’s great to know the extra controls are helping you adjust it exactly to your liking.
Best Wishes
Gplan
The sofas don’t match up at all
The sofas don’t match up at all, the seams are all over the place. We have had g plan before and not had any problems. Really disappointed.
20 gennaio 2026
Risposta di G Plan
Dear Andrea,
We’re very sorry to hear how disappointed you are. This is certainly not the standard we expect, especially as you’ve previously owned G Plan furniture without issue.
We understand how frustrating it must be to feel that the sofas don’t match and that the seams aren’t aligned as expected. We would very much like the opportunity to review this properly for you.
As your furniture was purchased through a retailer, your contract of sale is with them, so we kindly ask that you contact your retailer in the first instance and report your concerns. They can then liaise with us directly to arrange for an inspection. We are keen to assess the sofas to understand what has happened and to ensure the matter is fully investigated.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.
Kind regards,
G Plan Customer Service
g plan Malvern 3 piece suite
We took delivery of g plan Malvern 3 piece suite 30/9/25. Since then all 3 pieces have become uncomfortable when sitting on them for over an hour and the seat seemed to sink lowe, resulting in backache, the sofa at one end appears to slope inwards and the backrest sunk into the frame. A technician on behalf of g plan came and merely looked at it, with no physical examination and said it was the "rake". His suggestions were to purchase a foam wedge for the seats and put a rolled up towel between the backrest and the cushions.
Our previous 3 piece suite was also a Malvern, which we had been happy with and had for 15 years. Hence we replaced it with the same model.
Very disappointed with the current one and are seeking to purchase a new suite after only 4 months. It will not be another G Plan.
Inspite of Gplan offering a second opinion, it has not materialised.
I contacted our retailer a month ago and made 2 more subsequent phone calls to them stating we had not received any contact from a gplan technician to arrange it.
The retailer has contacted g plan on each occasion.
Very disappointed with gplan.
Today 26/03/26 my retailer contacted me to advise me that g plan will send a technician for a second opinion, however there would be a charge of £50!!! I don't think so G Plan.
10 febbraio 2026
Non scritta su invito
Risposta di G Plan
Dear Mrs Andrews,
Thank you for taking the time to share your experience, and we're very sorry to read how disappointed you are with your new Malvern suite. Having previously owned and enjoyed the same model for 15 years, we completely understand how frustrating and upsetting it must feel to find your new furniture isn’t meeting your expectations after only a few months.
We appreciate your concerns regarding the comfort and the seating and backrest support. When issues such as this are raised, we arrange for an independent technician to inspect the furniture on our behalf. Their report helps us determine whether what is being experienced falls within product tolerance or if there is a manufacturing fault. The outcome of our decisions is based on that professional assessment, and we do rely on their findings to ensure fairness and consistency.
As your suite was purchased through a retailer, your contract of sale is with them, so we would recommend discussing the situation further with your retailer in the first instance, as they are best placed to review the options available to you.
That said, we do want to help. If you feel the inspection did not fully assess your concerns, we would be happy to look into arranging a second opinion so the matter can be reviewed again.
Kind regards,
G Plan Customer Service
Pleased with Gplan leather suite recliner is…
Pleased with leather suite recliner is very comfy I have order another chair and asked for casters on it. I had a mark on a cushion and it was replaced .pleased with it.
18 giugno 2025
Risposta di G Plan
Dear Customer
We’re delighted to hear that you’re enjoying your leather recliner and that it’s so comfortable.
It’s great to know our team could quickly resolve the cushion issue.
We’re also pleased that your new chair with casters is on the way and hope it adds even more comfort to your home.
Warm regards
Gplan
G Plan once again delivered
G Plan once again delivered, great furniture, prompt and efficient service. This is the third G Plan suite we have had so I guess this demonstrates we are happy with the product and service. We have had three leather G Plan suites. The first two suites came with a complimentary box of leather care products. Disappointed this time wasn't included.
18 gennaio 2026
Risposta di G Plan
Dear Customer
Thank you so much for your continued loyalty and for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear that you’ve chosen G Plan for the third time.
It’s wonderful to know you’re once again pleased with both the furniture and the prompt, efficient service.
We’re sorry to hear of your disappointment regarding the complimentary leather care kit. From time to time, included accessories and promotions can vary, but we completely understand how this may have come as a surprise, especially given your previous experiences
We hope you enjoy your new suite for many years to come.
Kind regards
Gplan
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