If I could give you -5 I would! We feel totally ripped off - almost £6,000 on G Plan furniture that was to be our last major purchase before we popped our clogs!! It’s useless it’s not fit for its pur... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We found the style we were looking for combined with the support in a cover which is strong and appealing., combined with a very sturdy construction with a long guarantee. The name of G Plan also insp... Leggi di più
L'azienda ha risposto
Dan was exceptionally professional and customer focussed throughout. Listened to our issues with the G Plan leather suite, saw what needed to be done to address our needs and rectified all aspects. Hi... Leggi di più
L'azienda ha risposto
Original 3 seater sofa had to be returned on delivery day as it could not be delivered via house doorways. A 2 seater was then ordered and appropriate additional payment was made. Delivered today in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Mobilificio
- anche in
- Negozio di arredamenti per salotti
- Negozio di casalinghi
- Negozio di divani
- Negozio di fodere e rivestimenti
- Negozio di mobili
Scritti dall'azienda
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Informazioni di contatto
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Regno Unito
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Eccellente
3K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Thank you for fast delivery!
6 marzo 2026
Non scritta su invito
Risposta di G Plan
Thank you Patty for your review.
We are glad to hear your order arrived quickly!
Best wishes from The G Plan Team
Further to my review on our purchase of…
Further to my review on our purchase of a GPlan Seattle sofa & chair & the reply from GPlan I would like to state that basically GPlan have marked their own homework they provided the technicians who stated we should dress’ the seat fabric each time we stand up & the wrinkling was due to the fabric grabbing the foam !
If I could attach a photo to this review I would!
Please do a deep dive on the reviews there have been problems with the Seattle range I wish I had done more research.
15 settembre 2025
Non scritta su invito
Risposta di G Plan
Thank you for your further comments.
We’re sorry to hear that you remain unhappy with the outcome, however we would like to clarify an important point regarding the inspection process.
The technicians who assessed your furniture are fully independent third-party specialists. They are not employed by, or affiliated with, G Plan in any way. Their role is to provide an unbiased, professional assessment based solely on the condition of the product. We do not influence their findings, and their conclusions are made independently following their inspections.
On two separate occasions, independent technicians carried out thorough assessments of your suite and both reached the same conclusion , that there is no manufacturing fault present. The guidance provided during the visit, including advice on maintaining the appearance of the fabric, reflects standard industry recommendations for upholstered furniture.
We appreciate that this may not align with your expectations, and we understand your frustration. However, we must rely on the objective findings of independent experts when reviewing concerns of this nature.
Thank you again for your feedback, which has been noted.
Best wishes from The G Plan Team
Excellent service and product quality
Excellent advice by retailer, assistance with choosing the right sofa and two
armchairs, placing order and delivery. Top rate service from start to finish
16 marzo 2026
Non scritta su invito
Risposta di G Plan
Thank you Shirley for you fabulous comments - we are pleased that the whole process so positive.
Best wishes from The G Plan Team
Risposta di G Plan
Dear Colin - thank you for your 5 star review. It is lovely to know that you are happy with your furniture.
Best wishes from The G Plan Team
G plan has been around for many years…
G plan has been around for many years and was a firm favourite of my parents. The sofa and chair I purchased is extremely comfortable and made to a very high standard. Delivery was within the time frame offered at the retailers
21 febbraio 2026
Risposta di G Plan
Thank you Lindsey for your lovely review. It is great to hear that your parents are G Plan fans and that you are pleased with your purchase.
Best wishes from The G Plan Team
Excellent service
Brilliant service from start to finish the furniture is so comfortable just what we needed
12 marzo 2026
Non scritta su invito
Risposta di G Plan
Thank you Beverly for your 5 star review. It is lovely to know that the whole experience of purchasing your G Plan furniture has been so positive.
Best wishes from The G Plan Team
Risposta di G Plan
Dear Stuart, We are sorry that you are disappointed with your G Plan furniture as we take every care to ensure all of our furniture is manufactured to the highest standards, using the finest materials. We understand that the retailer arranged an inspection and report on your furniture which did not deem the furniture / fabric to have a manufacturing fault present. The fabric pile will flatten with use and appear different shades as it catches the light. This is a characteristic of the fabric and would not be considered a fault. Fabric characteristics would usually be explained when you are with the retailer but are also covered in our care information. We understand that the independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, and advise that we would be able to liaise with your retailer to arrange a second opinion, if required. We would also be able to request the technician advise you in a practical sense regarding the fabric.
Please reach back out to your retailer, if you would like to arrange a second opinion and we can get this actioned.
Best wishes from The G Plan Team
Good quality at a good price with a…
Good quality at a good price with a good service
17 febbraio 2026
Risposta di G Plan
Dear Geoffrey & Jackie,
Thank you for your 5 star review.
You've mentioned everything we aim to provide to all of our customers, thank you!
Best wishes
The G Plan Team
Two electric recliners arrived…
Two electric recliners arrived yesterday they are pure quality, very comfortable
10 marzo 2026
Non scritta su invito
Risposta di G Plan
Dear Findlay,
Thank you for your 5 star review.
I'm glad that you are enjoying the quality and comfort of your new furniture.
Best wishes
The G Plan Team
Sofa /Rob the service man
Rob the service technician
Due 10/3/26@9am rang me to let me know he was going to be late. When he arrived he introduced himself and apologized being late there had been a hold up on the motorway
He was polite and made me feel at ease he explained about the sofa odour and would report it
10 marzo 2026
Non scritta su invito
Risposta di G Plan
Dear Carol,
Thank you for your 5 star review.
It's great to hear that you had such a good service from Rob. We will certainly work on the report he submits and act accordingly.
Best wishes
The G Plan Team
Risposta di G Plan
Dear Trevor,
Thank you for your 5 star review.
I'm pleased to hear that you are pleased with your furniture and delivery experience.
Best wishes
The G Plan Team
Good service
15 febbraio 2026
Risposta di G Plan
Thank you Mrs Rainer for your 5 star review - it is lovely to know that you were happy with the service.
Best wishes from The G Plan Team
G plan sofa
we had a sofa for 20 years from g plan but the leather was beginning to look tired. After much thought and discussion we decided to renew our G Plan Chloe with the same product but in fabric.Our old sofa was incredibly comfortable and we were reluctant to part with it believing we would never get the same quality again. We were wrong the new sofa is a masterpiece of craftmanship and comfort. Thank you G Plan
7 marzo 2026
Non scritta su invito
Risposta di G Plan
Dear Michael, Thank you for taking the time to send your 5 star review. It is lovely to know that your new Chloe is just as comfortable as your previous one and we really appreciate your comments.
Best wishes from The G Plan Team
Risposta di G Plan
Many thanks for you 5 star review. It is great to know that you are enjoying the comfort of your G Plan sofa.
Best wishes from the G Plan Team
Efficient helpful customer service
We've purchased 8 Jackson reclining sofas for our home in UK and Spain. Delighted with the sofa in terms of quality and comfort. Discovered one of the power foot rests was missing a RClip on the retaining spindle. Called Customer Services and spoke to Elena. She couldn't have been more helpful efficient and pleasant and kindly agreed to put the part in the post to us.
6 marzo 2026
Non scritta su invito
Risposta di G Plan
Thank you Caroline for your 5 star review. We strive to provide attentive and supportive customer service and it's fantastic to know that Eleanor delivered that. We will pass on your kind words to her.
Best wishes from The G Plan Team
Very pleased with my furniture arrived…
Very pleased with my furniture arrived on time
6 dicembre 2025
Risposta di G Plan
Thank you Margaret for your 5 star review. We are pleased that your furniture arrived to the schedule you had expected and that you are happy with your G Plan purchase.
Best wishes from The G Plan team
Great service from ML Solutions recommended by G Plan
I was having trouble with my G Plan chair so I called G Plan directly and spoke to Tara who was extremely helpful. She gave me the telephone number of a local repairer ML Solutions who were fantastic. I spoke to the gentleman Mark and on the same day he turned up and fixed the chair. I was very impressed with this repairer as he went out of his way to be very helpful and did a great job. Overall a Very Good Customer Service received. Thank you to G Plan for your help and also to ML Solutions for the fantastic repair you did.
6 marzo 2026
Non scritta su invito
Risposta di G Plan
Thank you for taking the time to send your 5 star review. We are delighted to hear about your experience as we strive to offer supportive customer service and will pass on your lovely comments to Tara and to Mark.
Best wishes from The G Plan Team
G Plan Two Seater Seattle Sofas
Hello, This is the second G Plan suite that I have purchased.
The previous one was as good as new after seven years, I just felt like a change.
The two new sofas are very well made structurally, of a very good design fabric and are very comfortable.
I am currently very pleased with my purchase.
Thank you.
19 febbraio 2026
Risposta di G Plan
Dear Colin, thank you for taking the time to leave a review and it is lovely to know that you selected G Plan again and that you are happy with you new sofas.
Best wishes from The G Plan Team
Very disappointed
Very disappointed. The arm of the chair became detached the day after the chair was delivered to us.
18 febbraio 2026
Risposta di G Plan
Dear Linda, We are extremely sorry that you encountered a problem with your G Plan chair. This must have been so disappointing. As you are aware, we have followed up with your retailer as they have not contacted us to advise of any manufacturing issue. We will update further as soon as we have more details regarding how the issue occurred.
Risposta di G Plan
Hi Ian - many thanks for your review. Your comments are greatly appreciated and will passed on to the delivery team.
Best wishes from The G Plan Team
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