If I could give you -5 I would! We feel totally ripped off - almost £6,000 on G Plan furniture that was to be our last major purchase before we popped our clogs!! It’s useless it’s not fit for its pur... Leggi di più
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We found the style we were looking for combined with the support in a cover which is strong and appealing., combined with a very sturdy construction with a long guarantee. The name of G Plan also insp... Leggi di più
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Dan was exceptionally professional and customer focussed throughout. Listened to our issues with the G Plan leather suite, saw what needed to be done to address our needs and rectified all aspects. Hi... Leggi di più
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Original 3 seater sofa had to be returned on delivery day as it could not be delivered via house doorways. A 2 seater was then ordered and appropriate additional payment was made. Delivered today in... Leggi di più
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Dettagli dell'azienda
- Mobilificio
- anche in
- Negozio di arredamenti per salotti
- Negozio di casalinghi
- Negozio di divani
- Negozio di fodere e rivestimenti
- Negozio di mobili
Scritti dall'azienda
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Informazioni di contatto
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Regno Unito
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Eccellente
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I purchase an electric recliner sofa…
I purchase an electric recliner sofa from the Factory SBI shop in Chippenham. The quality is beyond my expectations motor so smooth and quiet. The sofa being extremely comfortable and has a great posture support. The Gentleman that helped me was not pushy and allowed me to try more sofas until I was comfortable with the ome purchased.
17 gennaio 2026
Non scritta su invito
Risposta di G Plan
Dear Claire
Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your electric recliner sofa and that the quality exceeded your expectations.
We’re very pleased that our team at the SBI Outlet gave you the time and space to try different options without any pressure. Choosing the right sofa is an important decision, and we’re glad you felt fully comfortable with your final choice.
Best Wishes
Gplan
Broken Recliner Motor and Customer Service response
In October 2021 I purchased a G Plan three piece suite from our local furniture store.
The settee has electrically operated recliners.
On the basis that the suite was G Plan we considered it unnecessary to take out extended warranty for the product.
During December 2025 the right-hand recliner failed to close, the left hand recliner was operating as normal. After investigation it was found that the actuator motor had failed and was duly replaced at a cost of £368.
From my experience having worked as a Chartered Electrical Engineer for over 45 years designing and specialising in electromagnetic machinery including transformers and motors, the actuator motor should have a greater usage life than 4 /5 years. I would conclude that the motor was either not suitable for the duty or a quality issue leading to its failure. I suspect the latter. The motor was manufactured in China by RMT Wuijang.
The operating duty of recliner motors is fairly light compared to that say of a similar sized washing machine motor so a five year life could not be considered in accord with the G Plan claim of
"quality and true craftsmanship of G Plan with every piece made by hand and built to last".
I reported the motor failure to G Plan and was disappointed to receive a stock answer from the G Plan Service Department, stating that due to the age of he furniture (ie under 5 years) G Plan is unable to cover the cost of repairing the motor. As the item is outside of the manufacturer’s warranty period, any repairs required would not be covered FOC.
I would have expected a more professional response in order to uphold the G Plan "built to last" quality claims. I even offered to return the faulty actuator to G Plan for investigation by their Quality/Technical Department. There was no response to this offer.
Disillusioned purchaser
Dr Derek Pinches
12 dicembre 2025
Non scritta su invito
Risposta di G Plan
Dear Dr Pinches,
Thank you for taking the time to share such a detailed review of your experience. We are genuinely sorry to hear of the failure of the recliner actuator and the frustration this has caused you.
Firstly, we fully understand your disappointment that the issue arose in under five years, particularly given your professional background and expectations regarding the service life of electric motors. Your comments are thoughtful and technically informed, and we respect the perspective you bring.
We would also like to acknowledge that the two-year warranty covering electrical components should have been clearly communicated at the point of sale. While this is standard within our warranty structure, we appreciate that this may not have been made sufficiently clear at the time of purchase, and we regret any confusion this may have caused.
With regard to component sourcing, we believe it is important to provide some context. Due to the significant reduction in specialist manufacturing within the UK, we, like all other UK and European sofa manufacturers, must source components globally. Fabric is sourced from across Europe, timber from Eastern Europe, metal mechanisms from the USA and China, and electrical components from the USA, Europe and China. This is an industry-wide reality rather than a practice unique to us.
That said, we remain firmly committed to quality. We are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
We are sorry that you felt your offer to return the faulty actuator for investigation was not appropriately acknowledged. That was certainly not our intention. Feedback of this nature is important to us, and we continuously review supplier performance and component reliability as part of our quality assurance processes.
While we appreciate that this does not undo the inconvenience or cost you have incurred, we do hope it clarifies both our warranty position and our approach to manufacturing and quality control. Your comments have been noted and will be shared with the relevant departments.
Thank you again for bringing this to our attention.
Kind regards,
G Plan
A little Gem of a shop in Poole Dorset
The friendly and knowledgeable young man in Restore Retro shop in Poole was a hit for us, no hard pitch selling , we browsed and he answered any questions we had . First class service ,this will be our first stop shop when looking for any furniture in the future.Purchased 2, G plan, 2 setter settees and very happy.
19 novembre 2025
Risposta di G Plan
Dear Jane
Thank you so much for your fantastic review!
We’re so thrilled that you’re so happy with your two G Plan settees.
Kind regards
GPlan
All good for quality but have found
All good for quality but have found, particularly with the settee, the seating is by far firmer than the one in the showroom. Not sure we would have bought this suite if it had been this firm when we tried it.
18 novembre 2025
Risposta di G Plan
Dear Peter
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the quality of your suite, but we’re sorry to learn that the seating feels firmer than you expected.
It’s worth mentioning that new upholstery can feel firmer at first and will soften slightly with regular use as it settles.
That said, we completely understand how important comfort is, especially when you’ve made your decision based on the showroom model.
Please don’t hesitate to contact your retailer to discuss this and make sure you’re completely happy with your purchase.
Your comfort and satisfaction are very important to us.
Thank you again for your honest review.
Kind regards
Gplan
Excellent quality and very comfortable
Really pleased with our new sofas! We struggled for a long time to find a sofa that was comfortable to sit on as neither of us are very tall so we needed a sofa with plenty of lumbar support and a little less depth to the seat. The Avon compact fits the bill perfectly! This, along with G Plan quality made it an excellent choice.
21 gennaio 2026
Risposta di G Plan
Dear Margaret
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your new Avon Compact sofas are such a perfect fit for you. Finding the right balance of comfort, support, and proportions can be a real challenge, so it’s fantastic to know the lumbar support and seat depth work so well for you both.
Kind regards
Gplan
Cushions deflated on my Parker knoll
Contacted Parker knoll regarding my grand sofa , have been very disappointed with the cushions , they had gone very deflated and shabby looking ,even though we don’t use the sofa a great deal . Turned them and separated after sitting on it ,as directed but the volume of the cushions soon went very flat again . Robert green came out to it who was very polite and excellent at his job , nothing was to much trouble . He replaced the cushions with some new ones, so hopefully this will resolve the problem . I m very pleased with my sofa apart from the cushions, with Parker knoll having such a good reputation I didn’t think I would have this problem. Thankyou to Robert green
26 gennaio 2026
Non scritta su invito
Risposta di G Plan
Dear Dee
Thank you for taking the time to contact us and for sharing your experience with your Parker Knoll Grand sofa.
We are sorry to hear of your disappointment with the cushions and appreciate you bringing this to our attention.
We are pleased to hear that Robert Green was able to visit and assist you. We will be sure to pass on your kind comments to him, as he takes great pride in delivering excellent customer service.
We hope the replacement cushions resolve the issue and restore your full enjoyment of the sofa.
Thank you for your continued support and for choosing Parker Knoll.
If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk
Kind regards
Avoid - G Plan Seattle Range
We purchased a 3 seater and 2 seater seattle sofas, both reclining from Furniture Village, Bristol in June 2023. After numerous complaints about sagging seats and numerous visits from servicing the foam was not replaced but more inserted. This really didnt help the problem and eventually both were replaced in 2025. Unfortunately the same problem has reoccurred. For a reputable company and expensive furniture i would advise against purchasing, obviously using inferior foam, so disappointing and no help from anyone.
1 giugno 2025
Non scritta su invito
Risposta di G Plan
Dear Cheryl,
We’re sorry to hear that you remain disappointed with your sofas and appreciate you taking the time to share your experience.
We feel it’s important to clarify that following the issues originally reported, both sofas were fully replaced and dispatched in May 2025, and these replacement items are still covered under warranty. To date, we have not received any further fault reports from Furniture Village in relation to the replacement order.
As your contract of sale is with Furniture Village, any concerns need to be logged with them in the first instance so they can assess the issue and, if appropriate, report it to us for further action. If an inspection has already taken place and you remain unhappy with the outcome, we would encourage you to request a second opinion from the retailer and ask that any findings are formally shared with us.
We always work closely with our retail partners to resolve genuine manufacturing issues, and we remain willing to assist further if we are notified of an issue.
Kind regards
G Plan Customer Service
Excellent customer care
Excellent customer care. I accidentally damaged our new G-plan armchair, and the company is being very helpful and generous aiding to fix it. A good company. Highly recommended.
15 gennaio 2026
Non scritta su invito
Risposta di G Plan
Hi Tom,
Thank you for leaving us a review! We're pleased we are able to help.
All the best
G Plan
5 Star customer service
Great service from start to finish, to repair my 3 year old sofa, pleasant technician arrived and carried out repair on the spot.
12 gennaio 2026
Risposta di G Plan
Hi Karen,
We're thrilled we could sort this out for you. Thank you for taking the time to leave your 5 stars.
Best Wishes
G Plan
all went well
20 dicembre 2025
Risposta di G Plan
Thank you for taking the time to leave us your review
We appreciate the feedback
Best Wishes
G Plan
Excellent build quality, longevity and comfort
G Plan's furniture is stylish, practical, well made, well-designed, long lasting and worth every penny. Most importantly, is is also offers great comfort!
We have just replaced our 20-year-old G-plan suite and the build quality of the new suite is amazing. Having looked around at alternatives, the difference in quality when compared to cheaper brands is clear.
Some other brands may appear to be of a similar quality at first glance but with a bit of man-handling it is obvious that they will have a short life-span and are made with many corners being cut. This is definitely not the case with G Plan.
I am happy to recommend G plan without hesitation. Thank you.
20 dicembre 2025
Risposta di G Plan
Thank you so much for the fantastic review. From our Design and Development team through to Production we pride ourselves on excellent quality and its great to read you feel the same. We wish you many years of comfort.
Best Wishes
G Plan
Risposta di G Plan
Hi Philippa,
Thank you for taking the time to leave us your 5 star review. We're absolutely thrilled you're so happy.
Best Wishes
G Plan
Beautifully crafted piece of furniture…
Beautifully crafted piece of furniture and such a warm yet vibrant colour too. We are really pleased!
22 dicembre 2025
Risposta di G Plan
Dear Helen,
Thank you for your lovely review, and we are pleased to hear you like your fabric selection.
Kind regards
G Plan
Made in Britain
The leather recliner two seater sofa was delivered on time as arranged. The leather quality was recommended by our local store Reeds of Downham Market to meet our expectations. The guarantee of 25 years also was reassuring.
18 dicembre 2025
Risposta di G Plan
Dear David,
We're delighted to read your review, and hope that your suite provides you with exceptional comfort for years to come.
All the best,
G Plan
Check furniture measurements before ordering
Before ordering, check that when seated fully back on furniture seat cushions that your feet will reach the floor.
We purchased a GPlan large 2 seater sofa, also a small 2 seater sofa and a chair in leather from Solent Beds and Furniture. When we tried the furniture in the showroom, there was a lovely thick rug in front of the furniture and we had our shoes on. This unknowingly elevated our feet and we didn't give this a second thought. We didn't consider this when making the purchase and it wasn't pointed out to us or suggested that we remove our shoes or the rug to check for a correct fit. We were just so pleased to be able to purchase the furniture from GPlan as we believe their quality and customer service to be 5/5.
When our furniture was delivered, it seemed too tall for us as our feet don't touch the floor and our feet dangle in the air (is this due to us not having a rug or wearing our shoes in the house?). This means that we have to engage the electric footrest to sit comfortably.
We are so unhappy with this purchase and feel that we have made a very expensive mistake by not checking the measurements correctly.
Sadly we cannot return the furniture to the furniture store as they advised us that GPlan make them to order.
I wish there was a grace period offered to customers to return their furniture if not fully satisfied.
14 novembre 2025
Risposta di G Plan
Thank you for taking the time to share your experience with us. We are very sorry to hear how disappointed you feel about your recent G Plan furniture purchase, and we do appreciate how upsetting it is when such a significant investment does not meet your expectations.
We understand your concerns regarding seat height and comfort. When furniture is displayed in a showroom, factors such as rugs, footwear, and flooring can indeed affect how seating feels, and it is regrettable that this difference was not more apparent at the time of your visit. We recognise that this may have contributed to the issue you are now experiencing at home.
G Plan furniture is made to order, which is why, unfortunately, it cannot be returned once delivered unless there is a manufacturing fault. This policy is standard for made-to-order upholstery, and we appreciate how disappointing this can be when comfort issues only become clear after extended use in your own home.
We truly value your positive regard for G Plan’s quality and customer service, and we are sorry that this experience has fallen short of those expectations. Please do not hesitate to contact us directly if you would like to discuss this further. we are here to help in any way we reasonably can.
Best wishes
G Plan
Excellent quality and service
18 dicembre 2025
Risposta di G Plan
Dear Mrs Green,
Thank you for taking the time to leave us a review. We are pleased you are happy with your G Plan furniture!
Kind regards
G Plan
Sofas are lovely and comfy.
Sofas are lovely and comfy and we have received lots of compliments. However, USB ports do not accommodate new ipads.
21 novembre 2025
Risposta di G Plan
Hi Jane,
Thank you for the feedback, we're thrilled you're pleased with the comfort and hope you enjoy them for years to come. We always try to accommodate ever changing technology and your feedback is welcome.
Best wishes
G Plan
Excellence from Tara
Excellence from Tara, totally professional with great follow ups. We felt cared for and gave us reassurance. And because of Tara from G Plan we will buy again and would recommend to all.
29 dicembre 2025
Non scritta su invito
Risposta di G Plan
Hi Sam,
Thank you for the wonderful review and your comments have been passed onto Tara who is thrilled she could help you.
Best Wishes
G Plan
Hard and uncomfortable
The Gplan sofa we purchased is so hard and uncomfortable I contacted their customer service
Customer service has confirmed their sofas are not meant to be comfortable to start with but have to be worn in well we have had our one for seven months and it is as hard and uncomfortable as the day we got it and shows no sign of easing so if your thinking of buying one you should bear this in mind I will continue reviewing this sofa regularly until it is usable without sitting on cushions
23 dicembre 2025
Non scritta su invito
impressed by the design and…comfort quality
I was impressed by the design and comfort quality and attention to detail very happy with the purchase l don’t think you improved in any way .
21 novembre 2025
Risposta di G Plan
Hi Brian,
Thank you very much for your 5 star review. we're thrilled you're so happy.
Best wishes
G Plan
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