G Plan Recensioni 

Delivery and quality as expected,no problems.

I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart and spent a lot of time on the actual upholstery as well. The First Gentleman having made no adjustment said it was ok. I did send photos to Leeks to prove that it wasn’t corrected.

Overall I am pleased with my Maribo Fabric Lift and Rise Power Recliner Chair bought from Furniture Village. It is comfortable, looks good and is easily set to a wide range of positions. I would have given it 5 stars if it were not for two relatively minor faults which G Plan could easily address. The remote is attached with a very heavy, tightly coiled cable which acts like a spring. Operation requires constantly pulling it really hard with the left hand while pressing buttons with the right. The charger cable must be inserted into a small socket buried under the back of the chair. The cable ends in a plug which can only be inserted one way but has no markings or shape to indicate which way it is being inserted. For anyone like myself who cannot bend or kneel down this is an issue. I considered permanently attaching a short extension cable to the chair but G Plan seem to use a very unusual connector which I cannot identify.

Update
My review notes a couple of minor issues which might affect some other users, especially older folk such as myself. In saying "easily addressed by G Plan" I simply meant with a design change for future products. The G Plan response suggests I ask my retailer to send a technician to inspect the chair, implying there might be a fixable fault with the charging socket. This seemed very unlikely so I emailed G Plan with photos of the socket and asked them to let me know whether it appeared normal or they could see anything I can mention to Furniture Village quoting their advice. After three weeks there has been no reply to my email. It seems that G Plan's published response to my review was a PR exercise in the full knowledge that contacting the retailer was a waste of everyone's time. I never expected G Plan to do anything about my chair but in view of their behaviour I have now reduced my rating from 4 to 3 stars.

The chair we bought is comfortable and the right thing for what we needed, delivery guys well, there was a whoosh of cardboard and plastic, and there was our beautiful new chair

Good 👍 excellent delivery lads on van

The leather Vintage Seventy Two sofa is so stylish and comfortable. Delivery and customer service were great! I bought it unseen, based on reputation. It is a quality item and it's wonderful to know it's made here in the UK. I would definitely buy G Plan again.

Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representative called Tara could not have been more helpful. Her communication skills were excellent and she soon ascertained the make of suite and the product I required. A new set of feet for my suite have been dispatched in the post and follow up email forwarded detailing when they should arrive. Well done Tara. Your professionalism has just guaranteed our next suite purchase will be from G Plan.

We had a technician (Rob) attend our property today as we had a problem with our year old sofa. Rob was incredibly knowledgeable about the makings of our G-Plan sofa and soon diagnosed the problem. He was very polite and very helpful with any concerns we had, he was very thorough with fixing the problem and an is an absolute credit to G-Plan. Our sofa feels like a new sofa again!! Fantastic

The sofa was delivered on time by friendly staff. Is very comfortable

The Service Technician (Rob) was very professional and knew how best to deal with the issue by making some adjustments and improvement to the comfort of the item.
His approach was very friendly and informative and he went the extra mile(s) to do what was needed.

Bought from Camp Hopson Newbury, great experience helpful staff.
Very happy with two new sofas.

Very Good Quality 2 seater G plan reclining sofa with adjustable lumbar support sold through Sterling furnishings Aberdeen. Service from both Sterling and G plan excellent. Any issues we had were dealt with promptly and to our satisfaction. Would recommend anyone to try G plan first , it’s a little more expensive but you are paying for quality and good service.

What can I say. Prompt, friendly & polite, clean and tidy and job done well quickly.
Great service.

Really loved the sofas and the delivery and putting it together was excellent

excellent quality and received when promised.

As always with G Plan, very comfy 2 x two seater settees plus armchair, all with excellent lower back support. We also bought a small footstool with storage in the same material - reversing the lid provides a handy drink table!

Steve arrived on time and explained everything he was doing. He was friendly and happy.to answer any questions. The work was completed within the time frame he suggested

Eleanor England is a great ambassador for Parker Knoll/G-Plan.
Eleanor successfully went out of her way to satisfy us because Furniture Village's (whilst their staff were friendly and tried to help) procedures would not allow them to help in replacing worn out parts.
We purchased Malvern Range Two Elevate and a Three Seater in April 2017 from Furniture Village, (which we are very pleased with) this is the second time small parts on the electrical side of the control has required replacing, due to normal wear and tear, the previous time was in 2021 then and now Parker Knoll's/G-Plan's customer service team have excelled whilst Furniture Village failed.

We purchased two Malvern electric recliner sofas at a local independent store who were a pleasure to deal with.
Sofas are comfortable, well made and have excellent back support. Our only criticism is that the footrests are very uncomfortable. There is a wooden bar at the base which really digs into your heels or legs depending on height. Unfortunately we were not able to sample an electric recliner before purchasing and only discovered this problem on delivery.