If I could give you -5 I would! We feel totally ripped off - almost £6,000 on G Plan furniture that was to be our last major purchase before we popped our clogs!! It’s useless it’s not fit for its pur... Leggi di più
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Scopri cosa dicono le persone
We found the style we were looking for combined with the support in a cover which is strong and appealing., combined with a very sturdy construction with a long guarantee. The name of G Plan also insp... Leggi di più
L'azienda ha risposto
Dan was exceptionally professional and customer focussed throughout. Listened to our issues with the G Plan leather suite, saw what needed to be done to address our needs and rectified all aspects. Hi... Leggi di più
L'azienda ha risposto
Original 3 seater sofa had to be returned on delivery day as it could not be delivered via house doorways. A 2 seater was then ordered and appropriate additional payment was made. Delivered today in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Mobilificio
- anche in
- Negozio di arredamenti per salotti
- Negozio di casalinghi
- Negozio di divani
- Negozio di fodere e rivestimenti
- Negozio di mobili
Scritti dall'azienda
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Informazioni di contatto
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Regno Unito
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Very pleased with our 2 settees…
Very pleased with our 2 settees delivered in April and the service from our local retailer
21 maggio 2026
Risposta di G Plan
Thank you for writing a review.
We love to hear when customer are pleased.
Best wishes
The G Plan Team
Fabulous suite
This is our third GPlan suite, it is very comfortable beautifully made and we highly recommend
20 maggio 2026
Risposta di G Plan
Many thanks for your review. Comfort and craftmanship are at the heart of what we do and it is wonderful to know that you are pleased with all of your G Plan purchases.
Best wishes from The G Plan Team
Repair engineer arrived when he said he…
Repair engineer arrived when he said he would ,repair carried out to the recliner electric chair very efficiently and effectively re cushioned to the seating very pleased at this moment with everything done .
3 giugno 2026
Non scritta su invito
Risposta di G Plan
Thank you for taking the time to leave a review and we are pleased that you are happy with the work undertaken by out technician Steve. We are confident that your recliner will provide comfort for years to come.
Best wishes from The G Plan Team
Smart chair but footstool hard as a board
Very well made chair
Electric recliner works well
Feels much harder than showroom model which was nice and soft
Foot rest as hard as a board
19 maggio 2026
Risposta di G Plan
Thank you for your review Christine.
We really appreciate you taking the time to send us this feedback and we will pass it on.
We wanted to mention that the showroom models have been used and soften up over time, your furniture will do the same.
We expect that in a few weeks it will feel more like the one you tested in a store.
Best wishes
The G Plan Team
Just wanted to say thanks to Steve who…
Just wanted to say thanks to Steve who came to look at our recliner that had developed a small fault.
Ended up having to replace the mechanism which involved dismantling the sofa more or less on the hottest day of the year, which he did with no hesitation or mess & we now have a perfect sofa again.
Hopefully we won’t need to contact them again but if we do I'm reassured someone with plenty of experience will come & sort it out.
26 maggio 2026
Non scritta su invito
Risposta di G Plan
Thank you Mark for taking the time to share your lovely feedback. We will certainly pass on your wind words to Steve.
Best wishes from The G Plan Team
The quality of the sofa and after sales…
The quality of the sofa and after sales care are amazing. This really stands out in today’s throw away world.
Very happy to recommend to anyone I can.
26 maggio 2026
Non scritta su invito
Risposta di G Plan
Thank you Steven for your five star review. Your lovely comments regarding your sofa and the service you have received are much appreciated.
Best wishes from the G Plan team
WARNING - G Plan Kingsbury…
We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.
Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.
We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.
We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.
At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.
We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.
21 maggio 2026
Non scritta su invito
Risposta di G Plan
Thank you for taking time to write a review.
We’re very sorry to read about your experience and that you are unhappy with the customer service provided by Furniture Village and Emmiera. When you purchase from a retailer, all orders and aftercare are managed directly by their team as part of the retailer agreement.
We operate a rigorous quality control process on all products, and if Furniture Village identify any issue they believe relates to manufacture, they will raise this with us immediately so we can support them in resolving it as quickly as possible.
In the meantime, the best course of action is to continue working through Furniture Village’s customer service and reporting process, as they are responsible for arranging inspections and resolutions.
Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
The G Plan Team
VERY DISAPPOINTED
In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there were lighter patches appearing on the suite. I was told that unfortunately it happens with leather!!! We previously had a dralon suite for over 45 years and it served us well. I have to say we are extremely disappointed with our suite considering it was high grade leather and cost us a lot of money.
I was told by someone that it seems the lacquer coating is actually peeling away!
20 maggio 2026
Non scritta su invito
Risposta di G Plan
Dear Elizabeth,
Thank you for taking the time to review.
We're very sorry to hear about the issues you have experienced.
Our factory here in Melksham takes every care to ensure all pieces of furniture are manufactured to the highest standards, using the finest materials and upholstery.
While we offer a 2 year warranty on materials, we always do our best to work with our retailers to offer assistance or a resolution should a service issue or query arise. We expect and experience that the leathers we use last for many years past the life of the warranty.
There are many factors than can affect leather, we do have plenty of care advice available in our care guide on the GPlan website.
As your suite was purchased through a retailer, your contract of sale is with them, they are best placed to review the options available to you. If they do need any support from us to assist with a resolution they can get in touch and we will work with them fully to help bring the matter to a satisfactory conclusion.
Kind Regards
The G Plan Team
I would never buy from G plan again
I would never buy from G plan again. They send technicians which are useless and keep passing the buck ! Please do your homework when purchasing a sofa from Gplan. In the end I had to buy new sofas from different company and I very happy with them
21 ottobre 2025
Non scritta su invito
Risposta di G Plan
Hi Alison
We’re very sorry to hear that you feel disappointed with your experience.
We would like to reassure customers that all concerns raised with us are reviewed fairly and thoroughly. To provide an unbiased assessment, we work with experienced and independent external technicians, as well as experienced in-house factory technicians where appropriate depending on location and availability. Our in-house technicians have many years of experience within the furniture industry and product manufacturing.
We always aim to resolve concerns as quickly and fairly as possible and are sorry that, on this occasion, you have been left feeling unhappy with the outcome.
Kind regards,
The G Plan Team
Rob Green perfect gentleman
Rob Green perfect gentleman, arrived on time after 2hr journey very considerate and professional, thanks Rob. Regards Mr &Mrs Hawley
12 maggio 2026
Non scritta su invito
Risposta di G Plan
Thank you for your review Mr & Mrs Hawley.
We really appreciate you taking the time to send us this positive feedback and we will pass it on.
Best wishes
The G Plan Team
We chose g plan because we wanted a…
We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a brilliant piece of manufacturing.
28 aprile 2026
Risposta di G Plan
Thank you for your review Chris.
We are glad to hear that you are enjoying the furniture.
Best wishes
The G Plan Team
So comfortable have ordered a second...
27 aprile 2026
Risposta di G Plan
Thank you for your review.
It's great to hear you have ordered another piece of furniture.
Best wishes
The G Plan Team
Beautiful table
The G-Plan Winchester is a really nice dining table that feels very high quality
19 aprile 2026
Risposta di G Plan
Thank you for your review Paul.
We are pleased to hear your comments regarding the table.
Best wishes
The G Plan Team
It looks good but I need a cushion…
It looks good but I need a cushion behind my back to mak3 it comfortable
22 aprile 2026
Risposta di G Plan
Thank you for taking the time to leave a review. We appreciate that comfort is a personal issue but when concerns are raised, we would suggest contact is made with your retailer. Foams and fillings will soften with use and most will require redressing. This may be affecting your comfort and your retailer would be able to arrange an investigation to ensure everything is correct against the specification of the model you have purchased. We do hope that this is of assistance.
Best wishes from The G Plan Team
The Quality is always good.
It was delivered in the time span I was given at the time of purchase. I have had G Plan before, it lasted years.
23 aprile 2026
Risposta di G Plan
Thank you both for your review. It is great to know that you are returning G Plan customer and everything has run smoothly with your purchase.
Best wishes from The G Plan Team
Risposta di G Plan
Thank you for your review John.
We appreciate your comments.
Best wishes
The G Plan Team
Terrible Customer Service
Ok where to Start this saga. Last April I decided to purchase a GPlan Vintage 3 Seater Sofa and chair cost £3000 a safe bet 2 high end names in the consumer world Delivered the end of May
During October we found that the foam cushions were sagging and failing very uncomfortable I telephoned John Lewis they sent a technician who duly arrived in November he added a very small sponge type foam to the chair
That did not solve the problem what followed was months of emails phone calls more technicians who agreed the foam was faulty not good density changed one side of the sofa we will return with more foam inserts.
I have been told today this will not happen until the middle of May. I have nowhere to sit in my lounge as I’ve now developed Sciatica so I’m on a tub chair
I’ve heard all the platitudes from John Lewis they will not entertain a Return for Refund due to the Consumer Rights Act I need to have a repair after 7months I am worn out I need help
I am a 76yrs old lady with health issues which both John Lewis and GPlan knew about that made no difference
Update John Lewis finally admitted this should not have happened so picked up the sofa and chair and offered refund 🤞not yet received.
G Plan you were informed about this fault and you had me waiting 7months for a resolution Shame on you
14 ottobre 2025
Non scritta su invito
Risposta di G Plan
Dear Linda,
We’re very sorry to read about your experience and that you were unhappy with the customer service provided by John Lewis.
When purchasing from a retailer such as John Lewis all orders, deliveries and aftercare are managed directly by their team as part of the retailer agreement. We operate a rigorous quality control process on all products before they leave production, and if John Lewis identify any issue they believe relates to manufacture, they will raise this with us so we can support them immediately in resolving it as quickly as possible.
In regard to your refund, the best course of action would be to continue working through John Lewis's customer service. Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
G Plan Customer Service
GPlan sofas - quality!The sofa suite we acquired is pure…
The sofa suite we acquired is pure quality. We paid a premium for G Plan - perfect for our needs from size to comfort and colour range. However we were only able to take delivery of two of the three items we had purchased as there was a production issue meaning a later delivery of the outstanding item. Delivery of the latter occurred soon after the delivery of the other two items and all was fine. Delivery service was very satisfactory too. We are enjoying our purchase.
20 aprile 2026
Risposta di G Plan
Thank you Tesh for your comments and we are sorry that not all of the items were delivered together. It is lovely to know that you are enjoying your furniture.
Best wishes from The G Plan Team
Risposta di G Plan
Thank you for your review Jean.
It's always great to hear when customers are pleased with the quality and service.
Best wishes, The G Plan Team
Not the quality or service I expected…
Not the quality or service I expected from an iconic British brand. Ordered a wren suite on 23/02/26, sofa ,armchair and riser recliner . Two missed delivery dates ,only one damaged chair and faulty sofa delivered.still no sign of riser recliner. Now waiting for report to be filed to order replacements. So goodness knows when this will be sorted.
Update faulty
Job ID - 2783082
Following our recent technician visit regarding your most valued order on behalf of Bedford Furniture Village (customer Service Centre) we are pleased to confirm that we can resolve the issue(s) for you.
In order to resolve the issue, we have ordered directly from the manufacturer, the following parts;
Part: LHF CHAIR MECHANISM
Quantity: 1
The lead time for these parts is approximately 6 weeks
For your convenience these parts will be delivered directly to your home address, you will receive further notification when the parts are dispatched to you with the relevant tracking information.
Today I’ve received an email informing me of another delay on riser recliner. Definitely not a good experience.
Update
Riser recliner came 14 th of may. It was ok.
Furniture village ordered replacement for faulty sofa and recliner chair that was dirty and faulty.
These arrived on the 22 nd of June
The chair was ok but sofa was filthy and misaligned and wobbly.
We have decided to call it a day and asked for a refund on the whole suite enough is enough.
Now over two weeks for collection before a refund can be issued. G plan is not the quality it once was.
18 aprile 2026
Non scritta su invito
Risposta di G Plan
Dear Beryl,
We’re very sorry to read about your experience and appreciate how frustrating this situation must be, especially after multiple delivery issues and receiving damaged items.
The Wren range is produced exclusively for Furniture Village, and all orders, deliveries and aftercare are managed directly by their team as part of the retailer agreement. At this stage, Furniture Village have not reported any manufacturing or quality concerns to us regarding your order. We operate a rigorous quality control process on all products before they leave production, and if Furniture Village identify any issue they believe relates to manufacture, they will raise this with us immediately so we can support them in resolving it as quickly as possible.
In the meantime, the best course of action is to continue working through Furniture Village’s customer service and reporting process, as they are responsible for arranging inspections, replacements and delivery resolutions. Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
G Plan Customer Service
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