Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... Leggi di più
L'azienda ha risposto
Service au top! Une fois la commande passée, l’envoi a été super rapide ! La description des produits sur le site est vraiment fidèle aux produits reçus et ceux-ci sont de super qualité ! Cela donn... Leggi di più
L'azienda ha risposto
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prodotti di bellezza
- Fornitore di prodotti di bellezza
- Fornitore di extension per capelli
- Negozio di prodotti per capelli
Scritti dall'azienda
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Informazioni di contatto
Regno Unito
- ginkostore.com
4,3
Eccellente
49 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Ginkostore
Many thanks for your review! We're glad to know you're happy with your order :)
Item received in good time and quick to…
Item received in good time and quick to respond in communication. But the box was open and it did not look as though it had been securely packaged. Im surprised the item wasn't damaged.
27 luglio 2025
Risposta di Ginkostore
Thank you for taking the time to review us, we're sorry to hear the package arrived opened and will make sure it doesn't happen again!
Ordered some beauty products from Ginko…
Ordered some beauty products from Ginko and curlsmith. Both companies were new to me.
This is now my second parcel from Ginko and the one from curlsmith has yet to arrive.
I know who I will be ordering from again.
1 luglio 2025
Risposta di Ginkostore
Many thanks for your kind review, we're glad to hear you enjoyed shopping with us!
Risposta di Ginkostore
Many thanks for your review, we're glad to know you had a good experience with us!
Risposta di Ginkostore
Many thanks for your review! We're glad to hear you had a pleasant experience with us :)
Very easy to buy this from the website .
1 giugno 2025
Risposta di Ginkostore
Thank you for your kind review!
Risposta di Ginkostore
Thanks for your review! We're glad to hear you're happy with your order 😊
Product arrived on time and in perfect…
Product arrived on time and in perfect condition
27 maggio 2025
Risposta di Ginkostore
Many thanks for your review, we're glad to hear you're happy with your order!
Livraison très rapide 👍🏽
14 aprile 2025
Risposta di Ginkostore
Merci beaucoup, nous sommes ravis de savoir que la livraison s'est bien passée 😊
Produits à la hauteur de ma…
Produits à la hauteur de ma satisfaction,c est pour cela que je commande et recommande 😬
25 marzo 2025
Risposta di Ginkostore
Merci pour votre feedback! Nous sommes ravis d'entendre que vous êtes satisfaite de vos produits 😊
Amazing quality
it is so nice and soft and because its adjustable its easy to put your hair in doesnt slip off and its not tight at all
12 marzo 2025
Risposta di Ginkostore
Many thanks for the nice feedback and glad to know you're enjoying the adjustable bonnet!
Everything was perfect for me the site…
Everything was perfect for me the site very quick to use keep going in the same way guys
7 marzo 2025
Risposta di Ginkostore
Many thanks for your kind words, it means a lot to us!
Risposta di Ginkostore
Many thanks for your kind review! We're glad to hear you had a positive experience with us :)
Great customer service
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair.
6 febbraio 2025
Risposta di Ginkostore
Many thanks for your kind review! We're glad to hear we've been helpful 😊 See you soon on Ginko Store
Great company love my order came as…
Great company love my order came as described, communication was prompt and clear even assisted me when I was having issues with the courier will be ordering from them again soon
20 gennaio 2025
Risposta di Ginkostore
Many thanks for your kind feedback! We're glad to hear you had a good experience with us and you're satisfied with your order :)
Not inclusive of ALL and that is…
Not inclusive of ALL and that is specified in their “about us” section. I don’t think it’s fair and doubt it would be accepted from others.
14 dicembre 2024
Non scritta su invito
Risposta di Ginkostore
Hi Heather, sorry you feel this way! We are indeed a niche beauty store dedicated to curly/afro hair and beauty, and are proud to serve a population who struggles to find the products they need in mainstream beauty retailers.
Risposta di Ginkostore
Merci beaucoup Lara, nous sommes ravis d'entendre que votre expérience a été positive 😊
My parcel was not handed to me
My parcel was not handed to me. The courier did not knock on my door. I received a text to say it was delivered and found my parcel on the path leading to my front door.
30 ottobre 2024
Risposta di Ginkostore
Sorry to hear the delivery didn't go well, we understand how frustrating it is! We'll feedback to the delivery company to make sure this situation doesn't happen again.
Risposta di Ginkostore
Many thanks for your feedback Yewande!
The delivery was very fast
26 settembre 2024
Risposta di Ginkostore
Many thanks for your review and great to hear you're happy with our service!
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