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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Bought a beautiful engraved knife set from Gigi & Olive for a wedding. There was a slight mistake on the engraving, however, they were so efficient in helping me get a replacement in time for the wedd... Leggi di più

Valutata 5 stelle su 5

10/10 experience with their customer service. Used the WhatsApp comms to follow up on an order and the team were able to sent the item a day earlier to ensure it would arrive in time for a hen x

Valutata 5 stelle su 5

Martha was such a great help! My parcel was experiencing some delivery issues and she went out of her way to find the parcel and have it redelivered the next day. She was sincerely apologetic and so s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If you’re considering purchasing from Gigi & Olive, just do it. I have never received such flawless customer support. Martha was an absolute angel and helped me when the parcel was delivered to the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

113 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Couldn't thank Matha enough for going…

Couldn't thank Matha enough for going above and beyond to ensure my package arrived on time! Such wonderful customer service and a beautiful gift. Thank you so much

13 maggio 2025
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Risposta di Gigi & Olive

Hi Cathy, thank you so much for your kind words! I hope we can help you again sometime in the near future x

Valutata 5 stelle su 5

Great experience dealing with Martha…

Great experience dealing with Martha who answered my (many) questions promptly, always friendly and professional. highly recommend!

8 aprile 2025
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Risposta di Gigi & Olive

Hi Laetitia, thank you so much for your wonderful review! I hope you are pleased with your lovely order with us and I look forward to helping you again in the near future. Warmest, Martha x

Valutata 5 stelle su 5

10/10 service

I ordered a personalised cap for a hen do which is perfect, the box came beautifully wrapped. I contacted Gigi and Olive when I realised I used the incorrect email address and I need to locate my order number, as I wasn’t able to collect my order as originally requested and needed it delivered, the lovely Martha, helped change my order for me, and then went onto follow up to ensure it had been delivered. It was so nice to speak to someone not just have to go through an automated process when having an issue. Thank you for your help!

18 marzo 2025
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Risposta di Gigi & Olive

Hi Phoebe, it was lovely being in correspondence with you and thank you so much for your lovely order with us! Hopefully I can be of assistance again sometime in the near future. Warmest,
Martha x

Valutata 5 stelle su 5

A totally amazing and seamless…

A totally amazing and seamless experience ordering from Gigi & Olive. I created a bespoke Maid of Honour box with Martha and she could not have been more accommodating. Opening the box with my sister was so special, the wrapping was beautifully done and the items are just so lovely. Thank you so much! I’ll be back for future wedding purchases!

14 marzo 2025
Non scritta su invito
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Risposta di Gigi & Olive

Thank you so much for the wonderful review Harri! It was lovely to help you with this gorgeous order and hopefully we can help you again sometime in the future! Warmest - Martha x

Valutata 5 stelle su 5

Great customer service!

Really helpful and responsive customer service team who dealt with my order issue quickly!

13 marzo 2025
Non scritta su invito
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Risposta di Gigi & Olive

Thank you so much Sarah! Warmest - Martha x

Valutata 5 stelle su 5

Martha is an angel!!

If you’re considering purchasing from Gigi & Olive, just do it. I have never received such flawless customer support. Martha was an absolute angel and helped me when the parcel was delivered to the wrong address. The delivery was exceptionally fast and she even checked in afterwards to ensure everything was perfect.

I will be coming to Gigi & Olive for all my wedding themed gifts. Thank you sooooo much.

27 febbraio 2025
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Risposta di Gigi & Olive

Thank you so much for your lovely feedback Lexi! it really means so much as a small business. It was a pleasure helping you and we're so glad you received your order! We hope to welcome you back very soon x

Valutata 5 stelle su 5

Fantastic

Very helpful service, helped me to personalise my items beyond what was listed on the website. Very quick, efficient and professional service.

19 febbraio 2025
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Risposta di Gigi & Olive

Hi Abi, We're so glad to have helped you and we hope to welcome you back in the future! Warmest, Martha x

Valutata 5 stelle su 5

Received the most beautiful morning-of…

Received the most beautiful morning-of wedding robe, letters to my family and also our wedding guest favours (match boxes). I can’t wait for the day now! All the details are so lovely 🥰

14 febbraio 2025
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Risposta di Gigi & Olive

Thank you so much for your lovely review Athena!

Valutata 5 stelle su 5

What a wonderful find

What a wonderful find ! ♥️
Absolutely delighted with my personalised purchases and the quality of products and customer service both exceptional.
Cannot recommend them highly enough

5 febbraio 2025
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Risposta di Gigi & Olive

Hi Annette, thank you so much for your lovely review! We are so pleased you were happy with your personalised purchases and the quality of our products! Hopefully, we can help you again sometime in the near future! - Warmest, Martha x

Valutata 5 stelle su 5

Gigi & Olive have been amazing

Gigi & Olive have been amazing, I had a Christmas present request quite late and was very concerned that I wouldn’t be able to get the present on time, but Gigi & Olive made it happen which was fantastic. Thank you so much for everything.

19 dicembre 2024
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Risposta di Gigi & Olive

Thank you so much for your kind words Cheryl! hopefully we can help you again soon x

Valutata 5 stelle su 5

Gigi and Olive has the most AMAZING…

Gigi and Olive has the most AMAZING customer service!!! I brought several things to gift my bridesmaids and they were so helpful in making sure delivery time fit within my timeline to gift them. When my first package was delivered (to the U.S.) customs had gone through it and destroyed one of the candles sent. Gigi and Olives customer service immediately jumped into action to send me a replacement and I got it so fast. Excited to order more from them as I continue on my bridal journey!

8 ottobre 2024
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Risposta di Gigi & Olive

Thank you so much for the most wonderful review - we are so appreciative of your kind words and hopefully we can help you again sometime in the near future!

Valutata 5 stelle su 5

Gigi and Olive are the only place you…

Gigi and Olive are the only place you should be buying your bridal items!! Amy especially was able to assist me perfectly and answered all of my questions. Thank you so much🤍

20 settembre 2024
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Risposta di Gigi & Olive

Thank you so much Vicky for your lovely review!🤍

Valutata 5 stelle su 5

Excellent customer service from Amy

Excellent customer service from Amy! I was trying to order something that was out of stock and Amy alerted me as soon as it was back in stock, and ensured a quick delivery. Amy also answered all my questions really quickly and helped me get the best value for money. The items I ordered have now arrived and they are just beautiful. I couldn't recommend Gigi & Olive enough!

7 agosto 2024
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Risposta di Gigi & Olive

Thank you so much for your review and kind words! - Warmest, Amy x

Valutata 5 stelle su 5

The only company with bridal products…

The only company with bridal products you need!! 🤍 I bought the white lace gloves/sleeves for my wedding - from start to finish Amy went above and beyond to make them perfect. I tried them on with my wedding dress recently and they are honestly perfect. Also have bought the embroidery bow and other bits from Gigi and Olive for my hen - they are everything. Quality is so high. Have loved finding them for my bridal era, can’t recommend them enough!! My only negative … I need to keep away from their website as it is all so beautiful!! If you are a bride - Gigi and Olive are what you need, quality, smooth customer service process and stunning unique pieces. 10/10 🌟🌟🌟🌟🌟

5 agosto 2024
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Risposta di Gigi & Olive

Ellie! Thank you so much for such a lovely review! Your kind words really do mean so much especially as a small business, so we really appreciate your feedback. We're so glad you had such a seamless journey from start to finish and we look forward to welcoming you back soon! Warmest, Amy x

Valutata 5 stelle su 5

High quality product and excellent customer service

High quality product and excellent customer service. I ordered a product for my partner as a surprise ahead of a special event. I left the order a little late, so I got in-touch with the customer service team, who immediately responded to confirm I would receive my order well ahead of the required date. Only two days later, the order arrived (at no extra cost). The customer comms were personalised and understanding, making me feel this a brand that cares.

Added to which, the product itself is exceptionally high-quality and carefully created. I personalised the product, and it was clear that great care had been taken to produce an excellent product that will be treasured forever.

My sincere thanks to Georgie, Amy, and the team for an outstanding experience.

10 giugno 2024
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Risposta di Gigi & Olive

Thank you so much for such a lovely feedback Alex, it really means so much as a small business. It was a pleasure helping you and we're so glad your order got there in time! We hope to welcome you back very soon. Warmest, Amy x

Valutata 5 stelle su 5

Amazing Products Amazing Customer Service

I've used Gigi & Olive a couple of times and their products are not only fun and on trend but amazing quality! I recently ordered something accidentally with a long lead time and they quickly helped me change my order for something (just as gorgeous) to arrive in time for the hen I was planning!

5 giugno 2024
Non scritta su invito
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Risposta di Gigi & Olive

Hi Lucia, thank you so much for your lovely feedback! We're so glad we were able to get your order to you in time! Warmest, Amy x

Valutata 5 stelle su 5

Excellent quality products

Excellent quality products, such a lovely surprise for a bride to be on a hen party! A chic alternative to the usual hen accessories!

27 maggio 2024
Non scritta su invito
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Risposta di Gigi & Olive

Thank you for your lovely feedback Chantal! Warmest, Amy x

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