Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I'm a fan of Ghost lifestyle products & I recently had an issue & hit up customer service & they took care of my issue quickly & were very responsive & attentive to my needs. Shout-out to Carlos at Cu... Leggi di più

Valutata 5 stelle su 5

I was sad when I wrote to Ghost Support because I thought one of my favorite products was gone. That didnt last long though - Tony replied not only with the good news that it was still available, bu... Leggi di più

Valutata 5 stelle su 5

Carlos was very helpful and patient with me during my situation. The 7-up link wasn’t working, at first we thought it was WiFi that was blocking me from the site & even using mobile date, I still wasn... Leggi di più

Valutata 5 stelle su 5

Outstanding customer service, extremely quick replies, questions answered, I had an issue which was at no fault of ghosts, but they handled it and resolved it extremely professionally! Excited to try... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vitamine e integratori

Informazioni fornite da varie fonti esterne

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1868 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 78% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Top tier customer service

I love the product. Period. Best tasting energy drink on the market.

Their customer service is equally excellent. Had a problem with an order and they responded fast and exceeded my expectations on a resolution. 10/10 customer service.

4 gennaio 2026
Non scritta su invito
Logo di GHOST

Risposta di GHOST

Thanks for sharing your experience with our team! We appreciate your support!

Valutata 5 stelle su 5

Missing item response

I had a missing item from my package and the team worked quickly to resolve my issue!

4 gennaio 2026
Non scritta su invito
Logo di GHOST

Risposta di GHOST

We’re happy to hear that our team resolved the issue! Have a Legendary rest of your day!

Valutata 5 stelle su 5

Great customer service

Customer Support Carlos was amazing in resolving my problem. I made 2 orders to be delivered to the same address. The delivery service delivered one but not the other. Carlos helped resolve the issue to ensure I received my items. Thank you so much for quick responses and great service!

1 gennaio 2026
Non scritta su invito
Logo di GHOST

Risposta di GHOST

We’re stoked to hear Carlos was able to jump in and get everything sorted when that second delivery went sideways!
Appreciate you taking the time to share the love!

Valutata 5 stelle su 5

Excellent Customer Service

I had forgotten to apply a discount code to my order and reached out to customer service in hopes it wasn’t too late to apply it. They addressed my concerns same day and proceeded to process a partial refund for my order! I have been a fan of their products for years, but this efficient handling of my inquiry just solidifies their awesomeness.

31 dicembre 2025
Non scritta su invito
Logo di GHOST

Risposta di GHOST

We’re glad our team could jump in quickly, sort out that discount, and make things right with the partial refund. Hearing that this reinforced your trust truly means a lot to us—thanks for being a longtime supporter!

Valutata 5 stelle su 5

Amazing Customer Service

I had ordered from them before and LOVED the products earlier in the year. Just recently I reordered and had the package get lost, and customer service was super nice and easy to work with, even sent me a replacement package right away!

2 gennaio 2026
Non scritta su invito
Valutata 2 stelle su 5

Disappointing 2025 Mystery Box(s)

2025 Mystery Box(s) we received were very disappointing. This review is for the contents of the box… not the flavors of ghost energy - we’d rate that a 5/5!

As huge Ghost energy fans we were so excited to get the notification on December 26th that we could FINALLY order the mystery box and get the popular flavors that sell out quickly or just dropped. We ordered 2 cases (within a minute of the website going live) so as to not be greedy and enjoy a variety of flavors mixed in BOTH cases.

We hoped for iced tea lemonade, bubbaliciois flavors, the new blue raspberry and Welch’s Grape Cranberry but instead got flavors that are always in stock at our local grocery store (we could have just got them there instead of paying for shipping and waiting a week to get them in the mail) AND the exact same flavors in both cases.

Not sure how everyone else’s experience was with the flavors they received but at the very least we expected 2 DIFFERENT cases instead of 2 identical ones :/

3 gennaio 2026
Non scritta su invito
Logo di GHOST

Risposta di GHOST

Hey Ryan,

My name is Cameron, and I’m the Director of Customer Support. We appreciate you sharing your feedback on our GHOST® MYSTERY CASES — and I’m sorry to hear this was disappointing, especially receiving two identical cases when you were expecting more variety.

This launch was designed around exclusive cans and packaging that aren’t always available at local retailers, rather than exclusive flavors — but we absolutely hear you, and we’ll be sharing your feedback with our team so we can improve future drops.

Valutata 5 stelle su 5

Lost & found

Recently I tried to login to my account but realized I forgot my password & did not have access to my email associated with my account I signed up with. I sent an email regarding this is issue & mr Carlos was the one who took care of my issue with ease. Was very pleased on how smooth & fast they were able to resolve my issue. Highly recommended & will continue to support this company. 👍🙂

30 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Free Replacement of Damaged Product

Ordered the Peppermint Hot Cocoa Protein Mix and the container arrived damaged and the seal was broken. Ghost was very quick to replace the product at not cost to me. Carol was very helpful and responsive in her responses.

29 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I had doubt, but Service won me over

I had been using this brand and recently went all in with their products after extensive research. I wasn't sure I had made the right choice, as their website seemed to focus more on marketing and "hip" factor than details and science, but the ingredients lined up and I decided they had earned enough good will from me as a customer to invest more into their products. One of their products arrived missing a scoop, which was kind of required for proper use of the product. I basically emailed them saying "Hey, what gives? I expect better" and feeling I had made the wrong choice and should of went with another brand. They promptly responded and said "Hey, you're right. We messed up, we're going to make this right" and their customer service blew me away. I now feel confident in my choice with this brand and will be a continued customer.

29 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

This Company is a disgrace

This Company is a disgrace. I ordered from them weeks before Xmas. I am still waiting for my delivery. I had to contact them a few times before they finally replied and said they were going to make a claim with their carrier. Nothing about me getting a refund. They care nothing for their customers. Take my advice and buy nothing from them. As company that doesnt respect their customers should be avoided at all costs

6 dicembre 2025
Non scritta su invito
Logo di GHOST

Risposta di GHOST

Hey Helen, I’m Lauryn, Customer Support Manager here at GHOST®. We apologize for the delay and thank you for your patience over the holiday, as we experienced a higher volume of inquiries from our recent launch.

After looking into this further, it looks like one of our team members was able to issue a refund for the delay. We are happy to hear that your refund was processed swiftly and successfully!

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