Just an extraordinary level of service. Tom rang a manufacturer for me to make sure I got the right product, always got back to me promptly, made me a video to show me how to programme the water time... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent service as always. They have everything you need and much more. Their packaging service go above and beyond to ensure no leakages of products. Also the courier services they use are exce... Leggi di più
Good ordering experience and helpful comms from the seller, and the delivery company. Product is exactly what I wanted, which was difficult to find elsewhere. Arrived very well packaged. I’m happy.
Very positive experience with GHEDirect, great company to deal with. Small problem with delivery quickly dealt with by friendly real people. Product arrived (not used yet) very well packed and protec... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.
Informazioni di contatto
Regno Unito
- ghedirect.co.uk
4,9
Eccellente
656 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I am confused
I am confused. I ordered two items. One arrived. GHE have evidence that they packaged both items and the delivery van said that the package was ok and photographic prove that it has been delivered. I am down £35.99 with no product! I will not use them again.
12 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Hi Rhian, sorry for the delay in responding, but I have been away and wanted to look into this on my return.
We are as confused as you - we sent you 2 products together in one mail bag. I have cctv of the bag being packed (which clearly shows both the box with the heat mat in it and the flat insulated mat) an image of the bag being left on your doorstep, still showing 2 products in the bag (the product you say is missing is clearly showing in the bag as it was boxed). However you say that when you opened the bag there was only the thin insulated mat, and that the bag had not been tampered with??? This is very confusing to us, as it is to you, as we can clearly see both products in the bag when on your doorstep, and you agreed that was your doorstep, but you assert the bag had not been tampered with by the time you opened it. Had the bag only had 1 product in it, it would have been completely flat (the image shows a box in it) and would have weighed significantly less than the weight on your delivery sticker, hence why we are so confused as to you saying it wasn't in there.
Just to clarify, you are asserting that there wasn't even a box in the bag?
I acknowledge your disappointment with us, however we were unable on this occasion to replace the product free of charge as the goods were shown to have been delivered and left as per your instructions.
Five stars from me
Five stars from me, great communication rang me to check order would’ve been next day delivery but ordered on Saturday so came on Monday will definitely order again 👍
9 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Nathan, we like to ensure our customers always have the latest info.
Brilliant service
Brilliant service, rapid delivery which is hard to come by.
My ph pen broke, ordered a replacement at lunchtime and by the following lunch time the new one was there. You dont get that with the other companies we all know that.
5 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Ryan, glad we were able to get a replacement out so quickly for you.
Speedy delivery
Ordered spares for a Vitapod prompt service and speedy delivery.
2 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks for the 5 stars Les
Great service from this company
Great service from this company
Slight problem with order but contacted me straight away and kept me very informed and all was delivered well packaged !
Highly recommended !
31 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Darren, we will always inform you if there is any issue or delay on your order. Its so annoying if you sit in all day waiting for a delivery to find out they haven't even sent it yet, that won't happen with us!
Good quality product
Good quality product, great price, fast shipping, well packed and responsive customer service.
5 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Wesley for the review
Customer service is second to none
Customer service is second to none……what company do you know that remembers a conversation with a customer a year later and the customer’s first name off the top of their head! Gives a customer confidence they are listened to and inspires you to go back again and again.
5 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Deborah, is that you? Thanks so much for the 5 stars, we love speaking to our customers, and the special ones we remember!
Really top quality product delivered on…
Really top quality product delivered on time and works perfectly.
Website really easy to navigate too !!
6 febbraio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Ann, lovely to hear
I phoned to make a stock enquiry
I phoned to make a stock enquiry. I was blown away as I spoke to a real human who was able to answer all my questions. Phone call done order made and my products arrived within 2 days.
Really well packed and communicated very well
I am a customer for the foreseeable future.
30 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Joel, this is really nice to hear. You always get the human touch with us :)
been using this company for a few years…
been using this company for a few years now.
same service every time.
Excellent delivery
Excellent products.
Excellent excellent prices!!
28 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Ah ha! Kevin, recognise that name! thanks so much for your continued patronage of our business. We appreciate you.
Placed order,quick replay
Placed order,quick replay. Order was processed and delivered next day. You can't ask for more than that. Excellent service
29 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Ronnie, really nice to hear.
Risposta di ghedirect.co.uk
Thanks for the 5 stars
Excellent company
The order was delivered the next day and was well packaged. The vitopod was exactly what I ordered
30 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks so much Amanda, I hope the Vitopod is living up to expectations for you.
Risposta di ghedirect.co.uk
Thanks Andrew, really appreciate this
Used GHE direct for the first time
Used GHE direct for the first time, very impressed one of the products I ordered wasn't in stock but they got it in and Helen kept me updated very nice to have such Great customer service Thanks to you all will definitely be using again.
27 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks David, this is the service you will always receive from us, good old fashioned great customer service.
Great experience
Rang me because the item I oderered had become out of stock. Offered an alternative that was cheaper and better. It arrived prompty and was carefully packed.
18 dicembre 2025
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks for the 5 stars John
Really quick delivery
Really quick delivery, good communication and service. Item exactly as expected.
23 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks for the 5 stars Rachel, glad we met your expectations.
Excellent service
Excellent service, great product and super fast delivery, no complaints whatsoever.
23 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
So glad to hear this Mr Carter, thank you for the 5 stars.
Excellent service
Excellent service, thanks guys. Quick delivery and reasonable price for items. Well worth having a look on the website, you won't be disappointed, I promise
26 gennaio 2026
Non scritta su invito
Risposta di ghedirect.co.uk
Thanks Vicky, and if you ever can't find what you are looking for, give us a call as we will probably be able to source it.
Risposta di ghedirect.co.uk
Thanks so much Adrian :)
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