Luna Physical Therapy Recensioni 

Luna has been worse than a nightmare. With a nightmare, you wake up and it's over. With Luna, you wake up and their incompetence is still there.

I had knee replacement surgery August 12. Because physical therapy is an essential part of recovery, I contacted Luna 3 weeks in advance to get scheduled for PT on August 14.

The therapist did not show up. She claimed she arrived and couldn't get in, so I was charged $90 for a late cancellation and was closed as a client.

After a dozen or so phone calls, Iwas re-opened as a client, although they never found another therapist to work with me. It turned out that the therapist lied and never showed up at all. I was assured that the charge for a late cancellation would be removed.

Then I got an email today billing me $90 for the late cancellation.

I was able to get this resolved, but Luna clearly lacks integrity. It has been the worst experience I have ever had with a healthcare provider.

Fortunately, I am connected with another PT provider.

If I could, I would give them 0 stars. I called to set up both of my 92 year old parents on July 28th, 2024 with Luna, and to this date, Sept 10, 2024, I have heard absolutely nothing back from any therapist to schedule appointments for them. I called today to cancel any services with them, and have gone a different route. Terrible company!!!!!

I am 78 years old and have PT through Luna now, about one year after a hip replacement. Upon starting, I was still unable to walk or move about freely, and felt quite defeated. While there is much I still need to accomplish, after twice a week, for 1.5+ month, I am able to exercise, move in new ways, and walk outside in the beautiful sun without close attendance. This is entirely because my Luna PT, Megan Lee, PhD, has worked with me so competently. With a direct and analytical manner, she has inspired me to gain more and more strength. She is a godsend to me and a perfect match for my personality. I feel very blessed to have her, and am thankful to Luna for sending her to me.

Ian has saved me on so many levels and I’m so grateful to Luna for bringing him to me
He’s the consummate professional , knowledgeable and kind and PATIENT!
Thank you all as I went through 4 other services before getting the privilege of finding Ian Jones!

Kelli Watkins has been my physical therapist for the past 6 weeks. I am very happy for the help she has giving me. Very professional. Would recommend her
highly.

My wife needed to change from outpatient PT to home PT. Luna was recommended. We contacted them and filled out the necessary paperwork. An appointment was scheduled for the following Tuesday. It was cancelled by them and rescheduled for Monday. It was cancelled by them and scheduled for Wednesday. I received a text on Tuesday confirming the Wednesday 5 PM visit from an experienced therapist. The therapist never showed, never messaged, never called. I called Luna , yesterday, Wednesday August 7, they had no idea why the therapist never showed or messaged. This morning I get a call from LUNA apologizing. I told them if they could guarantee a therapist today fine. They couldn't , I told them to remove my wife as a patient. Totally unreliable and dysfunctional company. Thomas Blanck, MD, PhD
Luna responded to my review and promised reliable service in the future. Thank you, Luna.

My therapist comes to my home twice a week and is working on problems others don't.

I had in-home visits by a very knowledgeable physical therapist. For knee replacement therapy, he would start out with leg bends and end with exercises to strengthen the muscles. Very kind and pleasant personality.

I have nothing but good things to say about Andy, my therapist. I had a broken right shoulder and needed therapy after surgery & rehab. All appointments were kept on time. Andy was always polite but firm on what I needed to do to get my range of motion back. So far my progress has been very good and I am very happy about that. Since I can’t drive yet and I live alone, I greatly appreciate having the therapy come to me!!!!

I am scheduled for a knee replacement and my surgeon wanted me to use Luna. They have PT appointments at 5 or 7PM. And worse, the surgery on a Monday and there aren’t any openings until We’d, Thurs or Fri. I thought PT was supposed to start sooner than that!
I think I’ll forego Luna and have my wife drive me one mile to a local Physical Therapy.

Erik was outstanding. On time every day. My knee replacement was bent to 120 degrees in just 4 visits. He worked me very hard and that’s what I wanted. Highly recommend Erik. Courteous and professional!!

After my knee replacement surgery I received in-home physical therapy from Luna.
Melody Stevens, the therapist who came to my home was knowledgeable and compassionate. She worked with me and gave me exercises to do on my own. I am making very good progress and I think that Melody deserves a lot of the credit for that.
When I went to out patient physical therapy, they were amazed at my range of motion. Thank you Luna and especially, thank you Melody.

Please remove my name from your website. I don’t work for this company nor appreciate the deception for patients. Wild that this got approved by your legal team…

Took two weeks to get appt. Night before they cancelled. Horrible customer service and can’t get ahold of anyone. Changed to Team Rehabl

The day before my scheduled appointment I was asked to reschedule. I did so and then the therapist never showed! Garbage. I got an email 5 hours later telling me my appointment had been canceled.
Not a single person from the company reached out to apologize.

Loved my therapist, but Luna’s billing and customer service department could use an overhaul.
For some reason this last stint of PT I had they weren’t billing me like they used to or I wouldn’t see the charge. I took me contacting them and telling them to see what I owe them and then I get hit with all my copay’s at once.
Have switched insurances with a new job and it’s been 3 weeks since I last heard from a representative trying to view my coverage, with a weekly follow up message by me to be ignored.

Absolutely amazing services. A great PT comes to my house, flexible times, and is by far the best PT I’ve ever had. So impressed!

I have been under Amanda's care for about 5 weeks after shoulder surgery and feel like she is doing an amazing job getting me back to normal. She is so knowledgeable about what she does and is great about communicating with me about what I need to be doing - and more importantly - what I should not be doing. She is always on time and always professional. I appreciate the in-home service immensely and would absolutely recommend this service.

The therapist is excellent she finds to ways to use my daily chores with doing my exercises. She is just wonderful with her expertise qualities. I feel she is helping me a lot for the pain in my right hip, I'm almost 88 years old and they will not operate on a bad hip and he has helped me with the pain.

I am having knee replacement surgery this week and am supposed to start PT 24-48 hours after surgery. My surgeon referred me to Luna but I can't get anything with them for the foreseeable future. First they put me on a wait-list but because no one took my case, they dropped me from the list. My surgeon's office contacted them and after getting dropped from a call, they begrudgingly set me up with someone two days after my procedure. Then I got a call today saying that because I was outside the therapist's area of work, my appointment was cancelled. I was finally able to get connected with someone but it still feels somewhat awkward. The fact that I have a bunch of bands and equipment from previous surgeries so I was ready but I felt like the therapist may not have been fully prepared for my session (it only lasted a little over 30 minutes).