The Prehab Guys Recensioni 

123
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TrustScore 2 su 5

2,1

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Valutata 1 stelle su 5

I have attempted to cancel multiple times. I was charged an annual membership and the same day I reached out asking to cancel I was told based on the terms and conditions they could not. In an act... Leggi di più

Valutata 1 stelle su 5

They have a 30 day trial, during which you are supposed to be able to refund. I requested a refund 3 days after the trial started, but still got charged after 30 days. I have repeated my request for... Leggi di più

Valutata 1 stelle su 5

I’m really annoyed with customer service. I reported that videos don’t play smoothly when compiling routines and asked for a refund. They said since it was past 30 days they don’t refund (your produc... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I wanted to put a positive spin with all these negative reviews. For the record, I’ve had no shady subscription/cancellation stuff. Seems pretty straightforward to cancel. I’m a competitive cycli... Leggi di più

Dettagli dell'azienda

  1. Clinica di fisioterapia

Informazioni fornite da varie fonti esterne

Doctors of Physical Therapy Strength&Conditioning Specialists 𝙏𝙝𝙚 𝙋𝙧𝙚𝙝𝙖𝙗 𝙂𝙪𝙮𝙨' 𝙞𝙨 𝙖𝙣 𝙚𝙙𝙪𝙘𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙩𝙝𝙖𝙩 𝙩𝙚𝙖𝙘𝙝𝙚𝙨 𝙥𝙚𝙤𝙥𝙡𝙚 𝙝𝙤𝙬 𝙩𝙤 𝙩𝙖𝙠𝙚 𝙘𝙤𝙣𝙩𝙧𝙤𝙡 𝙤𝙛 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙝𝙚𝙖𝙡𝙩𝙝 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙤𝙣𝙡𝙞𝙣𝙚 𝙥𝙝𝙮𝙨𝙞𝙘𝙖𝙡 𝙩𝙝𝙚𝙧𝙖𝙥𝙮


Informazioni di contatto

2,1

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TrustScore 2 su 5

123 recensioni

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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2,1

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(123)

5 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I have attempted to cancel multiple…

I have attempted to cancel multiple times. I was charged an annual membership and the same day I reached out asking to cancel I was told based on the terms and conditions they could not. In an act of Goodwill they would give me credit to their store or give me 50% back.

No reminder email was received despite saying one was sent. Again, I reached out the same day aa the invoice was due and was told I would be charged for a year.

The only way I know how to stop this is calling the credit card company and blocking the transaction.

8 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

I wanted to put a positive spin with…

I wanted to put a positive spin with all these negative reviews.
For the record, I’ve had no shady subscription/cancellation stuff. Seems pretty straightforward to cancel.
I’m a competitive cyclist, I do marathon mountain bike races. 12, 24 hour races, 100 mile single track races etc. I’ve had lower back pain and lateral quad issues for over 2 years. Gotten massage therapy, focused on strength work, tried multiple other programs to no avail.
Almost done with week 4 of the lower back rehab, and I have less pain and more power on the bike than I’ve had in years.
It’s a pretty expensive app, but still cheaper than physical therapy, and it’s worth it, because IT’S WORKING!
Thank you!

27 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

They provide NO WAY to cancel the membership.

I signed up for the 7-day trial. Realized on day 1, this wasn't for me. I tried to cancel, thought I had, and I removed the app. Today, I learned they charged me $199. So I went back to their website, and hidden deep within it is one paragraph on cancellation. It says one has to "Contact Us" to cancel. But when you click the link, it goes nowhere. They seem to provide no way to cancel the membership.

14 maggio 2026
Non scritta su invito
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Risposta di The Prehab Guys

We’re really sorry to hear about the frustration and confusion with the cancellation process. That’s definitely not the experience we want anyone to have. Please reach out to us directly at support@theprehabguys.com
so our team can look into your account, review what happened, and help get this sorted out for you as quickly as possible.

Valutata 1 stelle su 5

Stay away from these people.

Stay away from these people.

The product is bad

And they have shady subscription protocols to charge you

26 febbraio 2025
Non scritta su invito
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Risposta di The Prehab Guys

Hi there — we’re sorry to hear this was your experience. That’s never our intention.

We want to be very clear that we don’t use shady or hidden subscription practices. All pricing, trial terms, and renewal details are clearly shown at sign-up, and cancellations can be managed directly in the app or through the App Store, depending on how the subscription was started.

That said, if something didn’t feel right or you believe you were charged incorrectly recently and within the past 30 days, we genuinely want to help make it right.

Please reach out to our support team at support@theprehabguys.com so we can look into your account and clarify what happened.

We appreciate the feedback and the chance to improve.

Valutata 1 stelle su 5

I tried to cancel two times and keep…

I tried to cancel two times and keep getting charged. What a SCAM! They closed my complaint with no reason and no refund! Stay away from this unethical organization.

30 novembre 2025
Non scritta su invito
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Risposta di The Prehab Guys

Hi Jim,

We’re really sorry to hear about your experience — that’s certainly not what we want for anyone using [P]rehab. At this time, we’re unable to fully verify this review against a closed support case on our end.

We recommend checking your spam or promotions folder just in case. To ensure we’re speaking with the right person and can resolve this quickly, please reach out to us directly at support@theprehabguys.com or reply to the most recent email from our team with the email address tied to your account.

We absolutely want to help get this sorted and appreciate the opportunity to do so.

Valutata 1 stelle su 5

I’m really annoyed with customer…

I’m really annoyed with customer service. I reported that videos don’t play smoothly when compiling routines and asked for a refund. They said since it was past 30 days they don’t refund (your product doesn’t work as advertised!) and would only offer vouchers to their store. If you sell a product that doesn’t work you should be willing to refund!

15 agosto 2025
Non scritta su invito
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Risposta di The Prehab Guys

We’re truly sorry to hear about your experience and the frustration you’ve had with both the product and our support team. While we do our best to be transparent with our policies, we also never want our members to feel let down or unheard. Your feedback has been shared with our team so we can improve both our app experience and how we support our community. We appreciate you giving us a chance and hope to continue earning back your trust.

Valutata 5 stelle su 5

\Comprehensive Exercise Database for Exercise Prescription and Fantastic Customer Service

I selected the Prehab Guys Exercise Library to utilize as the platform of choice for sending exercise programs to participants in an exercise research study. We are extremely satisfied with the value of the package.
In particular, the exercise library is fairly comprehensive with rehabilitation-focused exercises to more performance-based exercises, which helped accommodate the varied needs of our participants.
Additionally, it is easy to write prescriptions, create templates for future use, and have users access their workouts in their preferred format (pdf, mobile, etc.).
Finally, we had a really excellent experience with their Customer Service. Vanessa (a real human!) was able to understand our circumstance and provided quick and compassionate service to our team; this was unexpected but incredibly refreshing.
The Prehab Team has put together an awesome product and it's backed by some genuine people.

26 giugno 2025
Non scritta su invito
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Risposta di The Prehab Guys

Thank you so much for taking the time to share your experience—it truly means a lot to our team. We’re honored that you chose the [P]rehab Exercise Library as your platform for such meaningful work, and we’re thrilled to hear it supported your study participants so effectively.

It’s great to know that the range of exercises—from rehab-focused to performance-based—helped meet the varied needs of your group, and that the ability to customize and reuse templates made programming more efficient. That’s exactly what we designed it for—to empower professionals like you to deliver quality care at scale.

And we couldn’t agree more about Vanessa! We’re so proud of the compassionate, human-first support she provides. We’re grateful to have her on our team and EVEN MORE grateful to be working with professionals like you. Please don’t hesitate to reach out if you have any questions - We are here to help

Valutata 1 stelle su 5

I signed up for a 30 day trial of this…

I signed up for a 30 day trial of this app as it was recommended by the APTA. I browsed and attempted to use the exercise library they have. It is not what I wanted for my patients. I was caught unprepared to find out that a day prior to the end of trial period. I was billed the full year membership. Worst they dont respond to your email that you are canceling your membership. Therapists be warned. It i were to compare it to what medbridge has this program is a 1/100. I am not kidding.

23 maggio 2025
Non scritta su invito
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Risposta di The Prehab Guys

We’re truly sorry for the frustration this has caused, especially that you haven’t heard back from us yet — we completely understand how disappointing that can be.

Please know that you should be receiving a follow-up email from us shortly regarding your account. In the meantime, we kindly ask that you check your spam or junk folder to ensure our messages haven’t been missed.

We appreciate you giving the platform a try and are sorry to hear it didn’t meet your expectations. While we aim to provide a valuable resource for clinicians, we recognize it’s not always the right fit for everyone — and we want to make sure this situation is resolved fairly.

If you have any lingering concerns or would like us to take another look at your cancellation request, feel free to reach out directly at support@theprehabguys.com. We're here to help.

Thank you for your patience,
The Prehab Team

Valutata 1 stelle su 5

AVOID until they fix the terrible user interface.

Vast exercise librbary (though repetitive and somewhat difficult to navigate) is completely crippled by the absolutely horrible user interface. Slow to load when scrolling through videos, web interface freezes far too often forcing you to refresh and then you lose all the videos you had selected to create a program. I would avoid paying for this until they fix it. Tried on both Chrome and Safari browsers and had the same terrible experience. Absolutely terrible user experience and I wouldn't recommend it for now.

16 aprile 2025
Non scritta su invito
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Risposta di The Prehab Guys

Thank you for taking the time to share this feedback. We’re really sorry to hear about your experience — this isn’t something we’ve been seeing reported, so we’d love to learn more and look into it right away.

Our goal is to make the Exercise Library as easy to use and reliable as possible, and we take performance issues seriously. If you’re open to it, please reach out to us at support@theprehabguys.com so we can better understand what’s happening and work on a solution.

We truly appreciate you helping us improve.

Valutata 5 stelle su 5

Thorough knowledge and effective

Dorian was a thorough, detail orientated & knowledge PT who knew exactly how to craft a recovery program that took into account my sport & prior injuries. With the guidance I’m back to full sport within 6 weeks and am feeling great.

3 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Charged double monthly

I was encouraged via the app to pay for an annual membership and that my monthly membership would cease. Unfortunately due to being a new parent I hadn’t checked that my monthly membership had stopped being for deducted for at least 6 months. On bringing this double charging to the attention of Pre-Hab they took no responsibility and indicated that it’s Apple fault!!!

29 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Therapist Opinion

As a therapist the rehab exercise library is unmatched anywhere. Not just the number of exercises but the clear explanations, ensuring correct execution for clients. I look forward to future developments.

18 giugno 2024
Non scritta su invito
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Risposta di The Prehab Guys

Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that you are enjoying our service! As a therapist, your appreciation of our rehab exercise library means a lot to us. We're especially pleased that you find the clear explanations helpful for ensuring correct execution for your clients.

We look forward to continuing to support you with future developments and enhancements to our offerings. If you have any suggestions or additional feedback, please don't hesitate to let us know.

Valutata 5 stelle su 5

An ounce of prevention.

I seem to always be injuring myself and I find the idea of prehap attractive as i would rather not injure myself to begin with. I find the exercises and slow progressions better than my local physios and their knowledge is up to date with the latest studies.
I bought the app because it motives me to do injury prevention and it works because i'm actually doing them.

5 febbraio 2023
Non scritta su invito
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Risposta di The Prehab Guys

This review is amazing! Thank you Anomika for recommending the [P]rehab app and sharing your story. We're so glad to hear the app helps to motivate you & keep you healthy!! Don't hesitate to reach out if we can ever assist you with anything else!

Valutata 5 stelle su 5

Soy Fisioterapeuta y utilizo la…

Soy Fisioterapeuta y utilizo la aplicación de Prehab, es muy completa, tiene muchísimos ejercicios con material sencillo que me ayuda a mandar trabajo complementario

31 ottobre 2022
Non scritta su invito
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Risposta di The Prehab Guys

¡Muchas gracias por las amables palabras y el apoyo Javier! ¡No dude en comunicarse si necesita ayuda!

Valutata 5 stelle su 5

Excellent Corrective Exercises

I am an active aging retired triathlete. I have been to Physical Therapy off and on for the last 3 years.
I love to swim, bike and run for fitness these days.
I have had multiple wear and tear injuries to neck, low back, groin, hamstrings, shoulder and knees.
I am an exercise physiologist so I value corrective exercises and have found the Rehab exercises to be excellent as well as progression in all programs.
I have found the app more useful than PT and less expensive in the long run!

15 settembre 2022
Non scritta su invito
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Risposta di The Prehab Guys

WOW this review is amazing, thank you for sharing your story and having so many nice things to say about our new app & our programs! Our goal is to share the value of learning & doing the right exercises at the right time, and more importantly how to safely & accurately progress those exercises! We believe everyone around the world deserves high-quality PT education & exercise, and we're so glad to hear we've had a positive impact on you!

Valutata 5 stelle su 5

As a massage therapist and yoga teacher…

As a massage therapist and yoga teacher who has followed the founders for over 3 years via Instagram, I have appreciated their sound application as well as explanation of both the why and how we do preventative work now to benefit us down the road. I am excited about this next generation of Prehab Guys an app that allows you even more in-depth information, application and interaction within a community of “pro activity”, thank-you LeAnn N, Birmingham, AL

13 settembre 2022
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Risposta di The Prehab Guys

Thank you so much for the kind words & support over the years LeAnn!! It means the world to us when other professionals value & respect our work! If you've enjoyed our content on Instagram, you're going to absolutely LOVE the new app - it has everything we could possibly offer, organized in a clean & concise way!

Valutata 5 stelle su 5

Have been dealing with Rhomboid pain…

Have been dealing with Rhomboid pain for years and recently within the last couple months it got worse. Everyday dealing with limited mobility and headaches; till i found the video on how to fix the pain. The first time i could barely twist now after a week of consistently doing the exercises i have full mobility and the pain as well as headaches have gone away.

28 luglio 2022
Non scritta su invito
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Risposta di The Prehab Guys

Hi Jeff! We are so happy to hear that you headaches and mobility have been resolved by following our exercises in our videos and programs! The key to getting rid of pain is learning how to take control of your health and body! You now have the tools (ie exercises and education) do to this for the rest of your life, great stuff!!!

Valutata 4 stelle su 5

It’s a good program that may not have been totally right for me. My flexibility and range of motion…

My flexibility and range of motion improved within two weeks and my legs are definitely stronger. Unfortunately my knees are not great. They were feeling great until Phase 3. I think it was too much for my knees, particularly too much lunging. It probably would have been better for me if I had stayed with the exercises in Phase 2 longer and worked out every other day or cut down to three days a week plus one easy day.
There are lots of good exercises. The program also helped me realize the importance of stretching and foam rolling. The Prehab guys were accessible for questions and offered supportive feedback. I am sure this program has and will help a lot of people. Just pay attention to your limits and change it up if you need to.

24 giugno 2022
Non scritta su invito
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Risposta di The Prehab Guys

Hi Cheryl! I am happy that your flexibility and motion has improved, as has your leg strength! Everyone will progress through our programs at a different pace, as everybody is different! Our recommendations are just recommendations, and we definitely recommend that you listen to your body and adjust the frequency as you best see fit - like doing phase 2 for longer or changing your workout frequency!

Please let us know if we can help with anything else, and happy prehabbing!

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