Luna Physical Therapy Recensioni 

My complaint is with Luna as a company, NOT my physical therapist.

My treatment took place from March - May 2026, and only just settled my account in November.

Luna submitted claims to my insurance amounts that seem excessive to me, then repeatedly failed to respond to the insurance company's requests for additional information. I had to intervene, coordinate communication between them, chase billing updates, and ultimately remind Luna that I still owed them money.

What should have been a straightforward billing process became months of unnecessary stress and poor communication, and administrative inefficiency.

Dealing and recovering from an injury is difficult enough. Patients should not have to manage Luna's billing department for them.

I am thoroughly unimpressed with Luna and would not recommend their services.

Sarah is very good she has helped me a lot. She is kind and patient.

The first day I was supposed to receive physical therapy the physical therapist never showed up. She called and scheduled it for 5 days later. It is crucial after a knee replacement to begin therapy right away. The next week I was to receive therapy and I went to the doctor the same day, got x-rays and was real sore and tired. I called the therapist and asked her if she could reschedule. They've never called me back since. They mentioned something about a $90 cancellation fee. A fee which they did not provide to me when they canceled without notice. This business seems more about making money than caring about their patients or they would have been over to help me. I still haven't been able to find anyone. But please skip this place. It's really not worth your time. They call themselves a concierge. That's funny to me. Anyway their loss.

Therapist works well mobility issues and is very friendly. Workout feels complete when she is finished.

They contacted me to schedule my physical therapy and asked me to schedule a time for them to call me back. I have done that now five times and they have yet to call me back. Apparently their company is a joke, ran by clowns.

They always text and when I made an telephone appointment, they say they called, but there is no missed call ever. And no spam filter is set up diverting their calls...I've been on hold with them (i called them) for 10 minutes currently waiting for my "Luna Concierge" to help me (who apparently will be with me shortly). I keep being offered a call-back or I can continue to wait on the line, and when I choose to stay on the line, nothing happens, just more elevator music. I refuse to choose the callback option to start the cycle again...of lying about calling, etc.

I scheduled an appointment to register and set up my first appointment today at noon and they still haven't called me. I tried calling the number and I cannot get a hold of anyone.

I scheduled another appointment call for 1pm as well and no one called me. As you can see from their reply they aren't taking responsibility and are trying to blame it on spam blockers.

Charina Bloomstein is a top notch physical therapist She totally understands what exercise to use for my therapy Her knowledge of physiology is excellent enabling her to determine the problem area and know what therapy will work So far after two weeks and 4 sessions I am making good progress on the healing process Art Middlemist

Luna was very professional. The therapist was friendly and left me with advice and exercises to continue strengthening my ankle. I would recommend Luna services I had my physical therapy from August to October 9 2026.

I just moved to a new area and I’m not real familiar with the streets and driving. That’s why I decided to go with Luna PT. It’s so convenient and Anisha, my therapist, is good and patient and it’s helping me move beyond being stuck after my rotator cuff surgery. She is very knowledgeable about the procedure I had and the exercises I need to be doing.

My partner needed in home PT in recovering from hip replacement.Although they have contracted PT employees, this is a bait and switch service. They bill medicare and your private insurance if they accept it for "Ala Cart" treatment without disclosing it in advance or during treatment. Further when you inquire about obtaining their service they ask for all your health coverage and proceed to tell you it is "In Network". I look forward to a response from MGT to dispute my statement.

It would have been nice if the Company actually responded to my post. The key points being, never informed me that each exercise done would be billed separately with a specific co-pay vs. a set co-pay I am currently paying at a facility outside my home which offers more intensive treatment and the issue of having their personnel inform me I am in network. In discussing this with their feedback team previous to this post they also refuse to address these issues.

Great experience. Jackie was knowledgable about many aspects of my surgery and recovery, and took the time to listen to and address my concerns. Her physical therapy routine has also worked wonders. 5/5

I tried to schedule an appt with Luna for home pt after breaking my fingers. Dealing with the robovoice that answered the phone was completely frustrating and difficult. After I tried to hang up, the voice continued on my end of the phone for TWENTY MINUTES. I couldn't get it to stop no matter what I did. It was like 2001, a Space Odyssey.
Finally a human called me back. After all of that, they told me they didn't have a therapist available to treat me. I was emphatic with the human that the robovoice was not working properly and needed repair ASAP.

Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST
Didn't like: difficulty reaching a person at Luna to update insurance information if needed. After an hour of waiting, being hung up on, and rudeness, I am preferring to hire the PT on my own. ZERO STARS FOR SERVICE!

Edited to add resolution at end of comment.

If I could rate this negative infinity I would. These people are so dishonest, and they purposely hide the fact that they WILL charge you more if you have insurance even if your insurance won't cover it, even though they have an option to pay less if your deductible is high, but they don't tell you that outright. I spoke to an agent in the phone who snarkily said "Well we didn't HIDE it from you. If you had asked about it we would have told you." To which I responded "How can I ask about something I don't know about?!" Then she realized I wasn't going to be pushed around, hopefully realized it was an idiotic thing to say, and said she'd forward me to her supervisor.
They also have an INCREDIBLY confusing billing page, which has still not been explained well to me. And it's taken well over a year to even tell me how much it was going to cost, after I had had A YEAR OF APPOINTMENTS ! They even say on their website that they won't book you until you know how much it will cost, which also isn't true. So now I have to deal with all this headache and it is ridiculous how much they scam you.

The only reason I went with Luna was because my original physical therapist, who is amazing, was working with them. We'll never again. Save yourself the trouble. AVOID AT ALL COSTS!!!

Update: I stand by my original review and the experience I described. However, I do appreciate Luna's willingness to rectify their mistake. Someone from their billing department reached out to me directly, acknowledged my concerns, and adjusted my pricing to the self-pay rate that I should have been offered to me from the beginning. I appreciate their willingness to work with me and ultimately reach a fair resolution, and I think it's important to acknowledge that effort. That said, my original experience and concerns remain unchanged, and based on my overall experience, I would not recommend Luna Physical Therapy to anyone.
I initially rated it one star, but added one to reflect them rectifying their mistake and mistreatment of me.

As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one available to assign to my physical needs. Wasted my time and now has all my insurance info. Shame on her and the company...What a horrible experience she put me through. I thought they were there to help people. I guess they feel they have the option to pic and choose who they will accept. Funny thing Is I never had to go through this the first time I signed up with them... Shameful... just shameful.

Chris AO sooooo thorough, helpful, competent!!!

SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network.

They covered my mother's care with just a $20 copay for 2025. We continued in 2026 under the same model. After 6+ months, they said the insurance ran its course.

Fine, except then they hit us with more than $1,000 bill!!

They auto-deducted from my elderly mother's bank account. Said it was out-of-network even though they never told us there was a change or a balance... and no balance showed on our customer portal.

The actual care was decent. They use an Uber model with therapist contractors who aren't well-paid, so your care may vary, but there's no excuse for their deceptive billing system.

Nobody seemed to care or tried to help us. They just referred us to the insurance company. They need to take responsibility to inform clients if there is a balance pending, insurance changes, etc.

I had high hopes for Luna PT at home. I had reversed shoulder replacement and was in need of physical therapy at home was paramount since I was not able to drive. The first person they sent me totally disregarded anything that I had told intake was required. On our first visit, she was over an hour late, without a call. When she finally rushed in, she was full of excuses and told me that she was the person that took this area of Raleigh and that she was really the only choice available. She also told me that her other clients, present and past, loved her so much they would give her gifts. She was constantly late, sometimes up to an hour or more without calling. Then she would rush in, dump a bunch of stuff on me, and rush out. It was rare that she would put any of the exercises on the Luna app to follow. There was never a game plan. It felt like it was very rushed and disjointed. I asked for another therapist. I did get another therapist that I saw twice. Although I liked her, she wanted me to purchase a professional PT table. After a no-show for our third appointment, I was finally able to get a hold of her. She said she was quite ill, going to urgent care and would contact me later. I never heard from her again. During this time a dear friend of mine went into hospice and died. I did not contact Luna until after my friend‘s death (roughly 2 weeks) only to find out that I had been discharged without any notice or contact from the PT or Luna. I did not have a good encounter with this company, or with their PT‘s. I had asked for corporate to call me and discuss the situation, but they never did call or follow up with me. Sadly, I would tell you to not use this company.