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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... Leggi di più

Valutata 5 stelle su 5

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... Leggi di più

Valutata 5 stelle su 5

I ordered a gearbox for a multi point locking system which was delivered promptly. The new gearbox was faulty, but after contacting Taylor, he sent out a replacement with no quibbling which arrived t... Leggi di più

Valutata 5 stelle su 5

I had to change an old PVC door lock mechanism which is not made anymore. Website was great in identifying the replacement, ordered one and arrive promptly. I had some issues but their technical suppo... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. anche in
  3. Fornitore di serrature
  4. Negozio di ferramenta

Scritti dall'azienda

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

287 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(287)

46 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Initially disappointed but now very impressed

The item I ordered arrived in 2 days, which was fine but I wanted to purchase additional items and tried to use the on line chat. Unfortunately nobody answered and I was forced to place the order without additional items. Rather frustrating, I did get an email apology but it was too late to make a difference.

UPDATE: I'm impressed that they obviously do care about their customers and I have received emails from a Director offering help and advice and explaining what went wrong. Thank you for taking the trouble.

15 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Old uPVC Door Mechanism/Gearbox

I was looking for an old upvc door mechanism/gearbox. Sent an email with pics and dims to technical support and had a reply from Taylor explaining that the model I had was discontinued and advised a suitable replacement. I sent many emails asking questions and Taylor responded quickly and with good information. Based on the service Taylor gave, I ordered the part I needed along with other items. Great service!

11 ottobre 2024
Non scritta su invito
Logo di GB DIY Store

Risposta di GB DIY Store

Thank you for your kind words! We're especially pleased to hear that our staff member Taylor was helpful. We strive to go the extra mile for our customers and are glad it shows. We appreciate your support!

Valutata 5 stelle su 5

Great product & service

Great product, great service and very quick delivery.
Thank you very much.

1 ottobre 2024
Non scritta su invito
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Risposta di GB DIY Store

Speed and efficiency are key! We appreciate you highlighting our quick delivery and great service. We're always working to improve the customer experience, so feedback like this is invaluable. Thanks again for choosing GB DIY Store.

Valutata 5 stelle su 5

Excellent service and great value…

Excellent service and great value quality goods. Thank you.

9 ottobre 2024
Non scritta su invito
Logo di GB DIY Store

Risposta di GB DIY Store

We're delighted you're happy with your purchase! We carefully select our products to ensure quality and value for our customers. Thanks for taking the time to share your feedback - it means a lot to us.

Valutata 3 stelle su 5

Ordered for first time from this…

Ordered for first time from this ordered locks for my front door an received a empty piece of plastic wrapping with nothing inside reported it to royal mail an tried to get in touch with GB DIY store but know one answers sent an email I did get a response they sent a new one out in royal mail again came the following day however royal mail slungvthe package outside in the street witch because off what I had ordered this was not secure I would have been happy to pay the extra to have special delivery or courier for this item to make the delivery secure I have now received item but was left outside in street I understand this is not gby fault but adding the option for special delivery paying extra would be helpful for items such as this

11 ottobre 2024
Non scritta su invito
Logo di GB DIY Store

Risposta di GB DIY Store

Hi Scarlett, we have responded to your email. I understand from your email that the package you received was damaged and the items you received were not inside the packaging. In response to your email, I assured you that a replacement set of locks has been sent out on Friday and will be with you the next working day. Please look out for these items and also check our response in your emails. If you need anything else please do let us know.

Valutata 5 stelle su 5

exactly what i wanted

exactly what i wanted , good description , great price best by far on internet even sparkworld were 50% dearer, next day delivery GREAT company !!! have let all friends know

25 settembre 2024
Non scritta su invito

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