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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... Leggi di più

Valutata 5 stelle su 5

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... Leggi di più

Valutata 5 stelle su 5

I ordered a gearbox for a multi point locking system which was delivered promptly. The new gearbox was faulty, but after contacting Taylor, he sent out a replacement with no quibbling which arrived t... Leggi di più

Valutata 5 stelle su 5

I had to change an old PVC door lock mechanism which is not made anymore. Website was great in identifying the replacement, ordered one and arrive promptly. I had some issues but their technical suppo... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. anche in
  3. Fornitore di serrature
  4. Negozio di ferramenta

Scritti dall'azienda

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

287 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(287)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service from GB DIY.

Excellent service from GB DIY.
I had a broken centre lock mechanism on my front door and contacted GB DIY who were extremely helpful in identifying the correct replacement part.When I went to collect the replacement they swapped the damaged part out on my multipoint locking faceplate at no extra cost.Service over and beyond.Definitely a 5* company to deal with

25 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Paid extra for fast delivery not…

Paid extra for fast delivery not received for four days not impressed

9 settembre 2026
Non scritta su invito
Logo di GB DIY Store

Risposta di GB DIY Store

Hi Chris, we’ve checked your order and can see it was placed on 18 August and dispatched that same afternoon using Royal Mail Tracked 24. Royal Mail’s tracking records delivery on 19 August, the following day.

Could your review relate to a different order? If this is the order you mean and it reached you later than the tracking indicates, please get in touch so we can look into this for you.

Kind regards,
GB DIY Store

Valutata 5 stelle su 5

GB DIY Store experience

A detailed, accurate diagram of the required item on the company's website aided me in choosing the correct item.
The item was despatched quickly but courier Fedex passed the package to an unidentified alternative courier for delivery so Fedex's quoted delivery date was not met, no alternative date was advised and tracking on the Fedex site became inoperative.
The item was delivered 3 days after Fedex's quoted day. GB DIY Store carried out their part correctly, Fedex's actions caused me some worry, however I would order from this company again when necessary.

14 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

Excellent company to deal with, purchased 44m Wedge Rubber Glazing Gasket Seals to re seal 2 bay windows, great pricing and fast delivery, highly recommended.

17 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Just what we needed

Our new-build home came with a thumb-turn lock on the inside of the front door. Unfortunately, our young son (Autistic) and very clever managed to unlock it and get outside, with his twin sisters trying to follow him, which was extremely dangerous.

After searching for a solution, we came across this company and found exactly what we needed—a high-security replacement lock. It was very easy to fit, works perfectly, and is one of the smoothest and easiest locks I’ve ever used from both the inside and outside.

So far, we’ve had no issues at all, and it has given us much greater peace of mind. Hopefully it continues to perform well for years to come. I would definitely recommend both this product and this company.

22 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

First Class customer service

I ordered a gearbox for a multi point locking system which was delivered promptly. The new gearbox was faulty, but after contacting Taylor, he sent out a replacement with no quibbling which arrived the very next day which was perfect.
Thank you Taylor, it was great dealing with you.

29 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

I had repaired the door 3 times

I had repaired the door 3 times, the lock was on its last legs, I didn't think I could get parts and a new door was looming. I then saw the tag line for the company that explained it would more than certainly be the gearbox. I searched the extensive list of spares with precise drawings showing the measurements. I found one that matched all the dimensions. When it arrived it was simple to replace and now the door works perfectly. Great company with spot on advice to replace just the gearbox, thank you

23 aprile 2026
Non scritta su invito

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