gassafetycerts.com Recensioni 952

TrustScore 4.5 su 5

4,4

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Valutata 1 stelle su 5

Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant. Then the contractor they initially instructed was only prepared to carry o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The yearly on time reminders. The prompt turn around once the job offer gas been accepted as well as discounts offered is second to none that I know.

Valutata 5 stelle su 5

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had new Boiler fitted 3 weeks ago Boiler firm did not supply CP12, although reminded during installation. Then quoted £180 for CP12. This seemed very high so Googled and found Gassafetycerts + fi... Leggi di più


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

952 recensioni

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Valutata 5 stelle su 5

Very good

Very good. I booked in EICR and Gas Safety checks. Both engineers came round when agreed, were very friendly, and the certs came back to me in a timely manner. Thank you!

8 gennaio 2025
Valutata 5 stelle su 5

Easy peasy

Wow!
Pay online and they do the rest.
I used this service for a tenant gas cert.

I was a little worried at first, as it didn't happen straight away, but it was all sorted. (It was the tenant who didn't book them in for ages)

I hope they remind me next year :-)

18 luglio 2024
Valutata 1 stelle su 5

I am shock with the terrible service…

I am shock with the terrible service provided by the company. Firstly, they have missed two appointments for a gas an a electrical certificates.

Secondly, the electricians that came to the house to carried out a check, left some electrical sockets unplugged from the wall. Which it is extremely dangerous. After, I raised a complaint with the Gas Safety Certs company, they mentioned that this is not their responsibility, as they outsource these services.

In relation to the gas certificate, over 2 weeks have passed since it was made, and nonene has provided me with the certificate.

As a result, I paid for a Gas and an Electrical certificates and after 2 months , i have not yet been provided with any of these. which it is unacceptable, considering nonene from the Gas Safety Certs has contacted me.

AVOID this company!!!!

19 dicembre 2024
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Risposta di gassafetycerts.com

Hello Esteban,

Thank you for bringing this to our attention, and we sincerely apologise for the experience you've had with our service. This is not the standard of service we aim to provide, and we take your concerns very seriously.

We have immediately escalated this to our electrical team, and a manager will be in touch with you soon to address the issues regarding the electrical sockets and ensure this is resolved. Additionally, I have personally emailed the team handling your Gas Safety Certificate to expedite this matter and will follow up to ensure you receive it without further delay.

Your feedback is invaluable in helping us improve, and we deeply regret the inconvenience caused. Please rest assured that we are taking steps to prevent such occurrences in the future.

Thank you
Hayley
Customer Service Manager

Valutata 5 stelle su 5

Easy and Quick

Simple to use and the gas engineer didn't even need me to be present when he did the gas safety tests for the certificate. The cost maybe a little high but the service was excellent

10 dicembre 2024
Valutata 5 stelle su 5

Very satisfied

A bit of trepidation after British Gas just simply never turned up and finding these guys online but the whole process went very well. The inspector turned up at the date and time booked, was very polite and we had our certificate later that day.

Would use again and highly recommend.

23 novembre 2024
Valutata 1 stelle su 5

I missed the gas engineer by 15 minutes…

I missed the gas engineer by 15 minutes because my father was outside on his way back. When I tried to call the gas man, he was unhelpful and refused to come back, stating he had other jobs. He also wanted to charge an additional £60 on top of my initial £140 for another call-out. I contacted customer service to explain the situation, but they responded slowly and wanted me to pay again. Overall, it was a very frustrating experience.

Highly will not recommend and stay away from this company if you don’t want to get ripped off.

Bad service avoid……!

16 novembre 2024

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