I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I accidentally selected the wrong colour for my order of garden furniture so sent a message to customer service to see if the order could be updated. James was super speedy with responding/amending my... Leggi di più
L'azienda ha risposto
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Leggi di più
L'azienda ha risposto
The bed was delivered quickly and the quality for the price is really exceptional. I got the Tewin Vintage Hospital bed frame in black. It’s solid and looks stylish.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informazioni di contatto
318 Melton Road, LE4 7SL, Leicester, Regno Unito
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service and great recliners . Very pleased
Ordered two recliners after extensive research on other on line suppliers . The system was seamless from start to finish , easy ordering, perfect delivery advised all the way although I think the delivery company ringing me a 7.30 in the morning to advise of a delivery the following day was a bit much. On assembly I had a slight problem which James and Monica in the customer service team dealt with without any fuss. I’m very happy with my purchase .
23 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Frank
Thank you so much for your detailed review—we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you’re happy with your recliners. It’s also great to know that our customer service team were able to quickly assist you with the assembly issue and get things sorted without any hassle.
We do take your feedback on the early morning call on board, as we understand how that could be inconvenient, and we’ll certainly pass this on to the courier.
Thank you again for your kind words and for choosing to shop with us—we hope you enjoy your recliners for a long time to come!
Kind regards,
Furniture Online
I haven’t received my bed yet!!
I haven’t received my bed yet!!! Ordered it on April 8th…
Your courier is hopeless - 45 minute wait to speak to a person and even then they couldn’t give me a delivery date as the only do their schedule once a week!!
Disappointing
24 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Belinda
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting since April 8th.
We’d like to reassure you that this is not the level of service we aim to provide. We work closely with our delivery partners to ensure orders are delivered within the expected timeframe, and we also do our best to keep customers updated throughout the process.
Unfortunately, we’re unable to locate your order from this review alone, so we can’t check the status just yet. Could you please send us an email with your order details at sales@furnitureonline.co.uk? Once we have this, we’ll investigate the delay as a priority, liaise with the courier on your behalf, and provide you with a clear update as soon as possible.
We appreciate you bringing this to our attention and would really like the opportunity to put things right.
Kind regards,
Furniture Online
Spoke to James on the phone was very…
Spoke to James on the phone was very helpful and and understanding. Highly recommend.
23 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi
Thank you for your wonderful review.
We’re really pleased to hear that your experience speaking with James was helpful and positive. Providing clear and understanding support is something we always aim for, so it’s great to know this came across.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Furniture Online
Great quality and good price.friendly…
Great quality and good price.friendly delivery men. Good communication and speedy delivery
21 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Glynis
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality and value of your purchase, and that our delivery team made a positive impression. It’s also great to know that our communication and delivery speed met your expectations.
We really appreciate your support and hope you enjoy your furniture for years to come.
Kind regards,
Furniture Online
Absolutely brilliant customer service
Absolutely brilliant customer service
The furniture arrived really fast
Lovely furniture too
11 aprile 2026
Risposta di FurnitureOnline.co.uk
Hi Stacey
Thank you very much for your wonderful review.
We’re so pleased to hear that you had a great experience with our customer service and that your furniture arrived quickly. It’s also lovely to know that you’re happy with the furniture itself.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We hope you enjoy your new furniture!
Kind regards,
Furniture Online
James on the CHAT line is great
I contacted Furniture online via the CHAT system.
JAMES answered me. He was very helpful and told me The Maddison dual motor armchair is expected to be available on the 27th May. I am so pleased to hear that. I will be back in touch. Olive Clark
21 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Mrs Olive
Thank you very much for your kind review.
We’re delighted to hear that James was able to assist you promptly and provide helpful information regarding the Maddison Dual Motor Armchair. It’s great to know that your experience with our chat service met your expectations.
We look forward to hearing from you again soon, and please don’t hesitate to get in touch if there’s anything further we can assist you with.
Kind regards,
Furniture Online
I ordered 4 dinning chairs in a colour…
I ordered 4 dinning chairs in a colour I'd searched online for hours, I managed to find them in the "Furniture Online" website to my delight. I had superb service from placing the order to delivery within 2 days. Outstanding choice of furniture on the website along with superb value. Highly recommend and hopefully will be buying here again as and when I need too. Thank you 10/10
26 marzo 2026
Risposta di FurnitureOnline.co.uk
Hi py
Thank you so much for your wonderful review.
We’re delighted to hear that you were able to find exactly the dining chairs you were looking for and that you were pleased with both the service and the quick delivery. It’s great to know the experience from ordering through to delivery met your expectations, and that you’re happy with the value and choice available on our website.
We truly appreciate your recommendation and kind words. We look forward to serving you again whenever you need anything in the future.
Kind regards,
Furniture Online
Superb chair
All phones enquiries were answered by knowledgeable and polite staff, a definite welcome was that the staff were not pushy with the sell and seemed more interested in my needs
Thanks for the stress free experience
8 aprile 2026
Risposta di FurnitureOnline.co.uk
Hi Tom
Thank you very much for your kind feedback.
We’re so pleased to hear that our team provided helpful and polite support and that you felt comfortable throughout the process. Creating a relaxed, no-pressure experience while focusing on what truly suits our customers is exactly what we aim for.
We really appreciate you taking the time to share your experience, and we’re glad we could make things stress-free for you. If you need any further assistance, we’re always here to help.
Kind regards,
Furniture Online
Great service delivered on time indicated
Guys from delivery service very good at their job no mess removed all packaging.
17 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi John
Thank you very much for your wonderful feedback.
We’re delighted to hear that our delivery team made such a positive impression and ensured everything was handled smoothly, including removing all the packaging for you. We’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your experience, and if there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi Mrs Gay
Thank you for your great review.
We’re really pleased to hear that your order arrived on time and exactly as expected. Providing a smooth and reliable experience is very important to us, so your feedback is truly appreciated.
We hope you enjoy your purchase, and please don’t hesitate to get in touch if we can assist you in the future.
Kind regards,
Furniture Online
Item as advertised
Item as advertised, delivery excellent, delivery drivers top class, polite, respectful and very helpful.
4 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Karan
Thank you for your wonderful review.
We’re delighted to hear that the item met your expectations and that you were pleased with the delivery experience. It’s especially great to know that our delivery team made such a positive impression — we’ll be sure to pass along your kind comments to them.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
They’ll take your money but do not care.
It’s not arrived yet and contacting the company is hard work. They’ve replied to one of my emails once when they were ready to deliver but haven’t replied since I told them that it couldn’t come that day. I’m close to cancelling the order and using somewhere else that values their customers rather than just taking their money.
18 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Greg
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating delays and difficulty in communication can be. We always aim to respond promptly and work closely with our customers to arrange a suitable delivery date, so we’re concerned to hear this has not been your experience.
As we’re unable to locate your order details from this review, could you please email us at sales@furnitureonline.co.uk with your order information? This will allow us to look into the situation thoroughly and assist you as quickly as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Furniture Online
Comfortable recliner
This was our fourth recliner from this company which says it all really. They are reliable always deliver quickly and have very good customer care. The recliners are well made and are a great price compared to other sites.
7 aprile 2026
Risposta di FurnitureOnline.co.uk
Hi
Thank you so much for your continued support.
We’re truly delighted to hear that this is your fourth recliner from us — that really does mean a lot. It’s great to know that you’ve consistently been happy with the quality, value, and service we provide.
We always aim to offer reliable delivery and helpful customer care, so your feedback is very much appreciated and will be shared with the team.
Thank you again for your loyalty, and we hope you continue to enjoy your recliners for years to come.
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi Dr Norman
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and value of the item. It’s always great to know our products are meeting expectations.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Good product. However...
I like this chair in general. Good quality fabric and colour. It's mostly comfortable, reclines well and the massage aspect works very well for as long as I want.
All very good.
With one caveat.
It's lower than I expected and is fixed. I'm having to sit lower than I'd like, and getting out is a chore, which is a shame.
7 aprile 2026
Risposta di FurnitureOnline.co.uk
Hi Rajan
Thank you for your thoughtful review.
We’re really pleased to hear that you’re happy with the fabric, colour, reclining function, and massage feature — it’s great to know these aspects are working well for you.
We’re sorry to hear that the chair height hasn’t met your expectations. We understand how important seat height is for overall comfort and ease of use, especially when getting in and out of the chair. Your feedback is very valuable, and we will certainly pass this on to our product team for consideration.
If there’s anything we may be able to assist with, please don’t hesitate to get in touch with us directly — we’d be more than happy to help.
Thank you again for your feedback and support.
Kind regards,
Furniture Online
Comfy and good looking chair
Comfy and good looking chair, however, the chair heating is only in the lumbar area, for which I deduct one star.
7 aprile 2026
Risposta di FurnitureOnline.co.uk
Hi Pawel
Thank you for your feedback—we’re really pleased to hear that you find the chair comfortable and stylish.
We appreciate your comments regarding the heating feature. The heating is designed to focus on the lumbar area to provide targeted support where it’s most commonly needed, but we understand this may not meet everyone’s expectations.
Thank you again for sharing your thoughts, and we truly value your feedback as it helps us continue to improve our products.
Kind regards,
Furniture Online
When sat on it move back to easy I had…
When sat on it move back to easy I had to keep pulling it in position. I will grant you it’s soft it’s moving all the time
23 marzo 2026
Risposta di FurnitureOnline.co.uk
Hi Mavis
We’re sorry to hear about the issue you’ve experienced and appreciate you bringing this to our attention.
So that we can better understand what’s happening and provide the most suitable resolution, could you please send us some photos or a short video of the fault to sales@furnitureonline.co.uk? This will allow our team to assess the movement issue you’ve described and advise on the best way forward.
We look forward to hearing from you and getting this resolved for you as quickly as possible.
Kind regards,
Furniture Online
I chose the Chicago Recliner as it had…
I chose the Chicago Recliner as it had style and did not look old fashioned. It arrived with what looked like it had been already opened and then repacked, upon assembly I found a fault. I spoke with customer services and they agreed to send me a replacement and collect the faulty chair. Within a few days the replacement arrived and it was fantastic just what I was hoping for. Furniture Online were excellent in handling my situation and the chair is everything I could have wanted. Five Stars!
11 aprile 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi David
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’re pleased with the Chicago Recliner and that it met your expectations in both style and comfort. At the same time, we’re very sorry for the initial issue you experienced, but we’re glad our customer service team was able to resolve this promptly and arrange a replacement to your satisfaction.
It’s great to know the new chair is exactly what you were hoping for, and your kind words about our service truly mean a lot to us.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope you continue to enjoy your recliner.
Kind regards,
Furniture Online
It worked great for me!
A simple, efficient service. Select, buy, pay, receive. Much less than a week!
16 marzo 2026
Risposta di FurnitureOnline.co.uk
Hi Phil
Thank you for your fantastic feedback! We’re delighted to hear that you found the whole process simple and efficient from start to finish. It’s great to know your order arrived so quickly as well.
We really appreciate your support and hope to serve you again soon!
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi Angela
Thank you so much for your lovely feedback! We’re really pleased to hear that you were happy with both the service and delivery. It means a lot to us that you would choose to shop with us again, and we look forward to serving you in the future.
Kind regards,
Furniture Online
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.