furmoo.com Recensioni 

Frustrating customer service, shipping delays, and misleading "sale" tactics.

I purchased a pair of Furmoo Enclosed Moodles after an AI recommendation. When I placed the order, I received a confirmation stating they were in stock and would be sent straight away. Instead, I was left waiting for weeks with zero communication, having to repeatedly follow up just to find out where my order was.

When they finally arrived, they were not fit for purpose as they would not stay up on my feet while walking. I returned them in good faith, but the company refused a cash refund, offering only a store credit instead.

They cited an online policy stating "no refunds on sale items." However, their "New Year Sale" pricing has been continuously advertised via Google for nearly five months, suggesting this is simply their standard retail price. Under the New Zealand Consumer Guarantees Act (CGA), items must be fit for purpose, and a store policy cannot override your statutory rights—even on a discounted item.

After I firmly challenged them on their legal obligations under the CGA and Fair Trading Act, they finally backed down and agreed to a cash refund. However, they still deducted the original $10.19 postage fee from my payout. While the slippers look nice, the entire customer service experience was incredibly disappointing, dishonest regarding stock levels, and required entirely too much effort just to get them to comply with standard New Zealand consumer law. Shoppers should be very wary before buying here.

It took ages for my Furmoo slippers to arrive, but it was definitely worth the wait. The quality, design and craftmanahip of these slippers is off the scale - by far the best slippers I've ever owned! Extremely good value for money. 10 out of 10 in every respect!

I purchased a pair of UGG slippers. They’re absolutely beautiful and so well-made. I wanted them delivered superfast and the whole staff ensured that this happened for me. Couldn’t be more happy. Highly recommend.

Have had my slippers for nearly 12 months. I had a full knee replacement late last year and was advised to wear supportive shoes and slippers and that were my “furmoo” filled all the requirements. I felt safe and the none slip soles. I wore them every where every day and still do . I thought I would treat my self to a new pair this year

First order, the giddy goat toat and the furmoo duffle bag: wait time was longer than "21" working days. They preach about quality of work however my totes lining had ripped withn the first week paid $255 on sale, thank god i didnt pay full price.

Seems like they just send the 2nds with sales. The duffle bags stitching was so poor I couldn't use the shoe compartment as it was stitched together. This was replaced however I didn't bother to contact them for a refund on the goat tote due to getting called by Shelley herself who tried to give me a round of f***s after I had sent an enquiry regarding an address change since the postage took so long. Her manner is aggressive rude and EXTREMELY unprofessional. Her behaviour and attitude towards her customers who pay high end money for mediocre quality is appalling. She makes nice stuff but she cannot run a business at all. Her focus is on herself not her customers. Also you can't even leave an honest review as she has them screened and deleted. You do not get sent proper updated tracking info either as all my orders still say pending.

Second order: 2x sheep skin tartan slippers and a Diaz satchel: 1 pair of slippers and the bag were a gift to take to Australia to my terminally ill cousin who's kiwi. I thought she would like a gift from a kiwi company and the nostalgia from the tartan slippers. Had to follow up about postage times. I ordered them and waited 34 working days for delivery. I couldn't wait any longer for the handbag for her as I had left the country. That was delivered when I wasn't home and that took 38 working days. I don't even want the bag myself and i sure as s**t are not paying the postage to send it to Australia after I return home in a month. Absolutely ridiculous the so called 21 delivery time frame.

I absolutely refuse to spend anymore money at Furmoo. You can buy better quality bags from Wrangler. Shelley is the worst business woman I have ever come across. Stop having so many sales if you cannot keep up with demand. How about you actually make sure you have stock in your inventory so it can be shipped ASAP. Do not bother wasting time and money with Furmoo when you can find the same if not better elsewhere. Wasted my money and time.

OMGoodness my slippers have just arrived today , and they are brilliant, so soft , colourful , my feet just melted in them.
Super stoaked to support local companies , didn’t realise you where so close to home🥰
Delivering was super quick , info sent regularly.

I have had a couple of bags in different styles and they have been absolutely fantastic! Quality 5 star and style is always a fashion statement that everyone comments on. Just purchased another and can’t wait till it arrives xxx

Fast delivery. Quality handbag. Helpful staff.

The slippers are magnificent very comfortable and beautifully fitted, worth waiting two months for it.
but the communication with the customer service is extremely poor very frustrating and lacks explanation

Very disappointed- website stated 7-21 working days for delivery. 21 days later, ZERO communication other than stating “21 working days for delivery.”
Also, the Facebook page deletes negative/critical comments regarding delivery delays, and does not respond to questions, other than to say “Thank you for being patient with us.”
Zero guarantee it will be here for Xmas- seeing that I have seen from Facebook that others from 11 October and the 23 October are still waiting.
Furmoo- much, much better communication is needed, and if you do not have the capacity to fulfil orders on time- don’t take them. These delays are unacceptable, especially seeing that in a trustpilot response dated 27 Nov, you stated that delivery times were back to normal!
I have been able to get a refund, which is very good.

5 weeks after ordering x 3 pairs of slippers I emailed to ask about my order. Generic answer, 21 days to make etc etc. Spent over $400, was told in order would receive a free gift - x 3 Chupa Chups.....
One pair was so very different to the pictured example, even colour was different. Sent another email and basically told I could return for a refund. Suppose I would have to pay postage. These scuffs were for my daughter and she refuses to wear them as she dislikes them so much. Very disappointing responses and general customer care. I went to leave a review on their website but the reviews have been removed.
This company really needs to look at their customer care and be honest about delivery times - why does it take a minimum of 21 to make a pair of slippers?
Very unhappy and will never purchase from them again.

Delivery of my slippers took 35 working days - 7 weeks!!!!! Ordered 2 Oct - received 20 Nov. Be prepared for a long wait. The slippers themselves are okay.

Love Foomo…. Love FURMOO! Wonderful choices, quality products. My sister bought 2 bags, I’ve bought 2 bags. Beautiful quality.

I wrote a review on the website but it's disappeared, or been removed. Brought a purse prefect purse holds upto 18 cards. I've had it couple of years or so the card areas at the front of the purse have slacked and the cards fall out. I haven't over stuff the card areas at all "just wear" but gosh thought I'd have this wallet for years everything else on the wallet is still perfect apart from those card holders with is dangerous for loosing cards so purse is now not useable waste of money.

I love my Furmoo slippers so much I bought another pair, and 3 for friends

Excellent well made slippers. My feet have never been so happy. Excellent customer service.

DO NOT PURCHASE FROM THIS SHOP unless you like extended shipping times, pre-order delays, no communication. When you do ask whats going on. The response you get is indignant and almost - but not quite rude.

The response you get will say "its on our website". Yes, yes it is on the odd product or buried so deep you dont see it unless you are specifically looking.

If you want to cancel the dodgy sale, they then penalise you for doing it.

So here is my take on it. They are dropshipping retailers. They take orders at a bloated price, make orders to India or China and then the orders are made and shipped.

Lots of lies about being made locally from imported materials, shipping lies etc etc.

Dont be an idiot like me.

BUY ELSEWHERE

Took one month to finally receive my moodles BUT I LUV them….gorgeous, quality, fun …. Just luv luv luv em.

Won a beautiful wool blanket in a competition. Great quality that you don’t see often these days. It is one with bears on it. Double sided. So pleased with it. Check out the other great products. So happy and very grateful.

Purchased a pair of the Classic Tart Sheepskin Moodles, which are so stunning and comfortable. Love the colours too. Well worth the wait.