Fredrick Edwards Limited Recensioni 

216
TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

Absolutely ridiculous. Had numerous of calls from this Stacey harrssed each day been in hospital for operation and yet still phoned me whilst been in hospital repeating same thing over and over again.... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

One of the biggest con I ever been involved. I was unlucky to fight them in the court as I could not afford the solicitor and legal team national help line and citizens advise buerogh was useless. M... Leggi di più

Valutata 1 stelle su 5

The agent there called LYN is rude dismissive and patronising! They are untrustworthy, disrespectful and massively unprofessional. They won’t listen and choose to respond to some emails and ignore o... Leggi di più

Valutata 1 stelle su 5

Complete scam if they cold call u beware!!! Absolute parasites. Quite how they are getting away with using moriarty law to debt collect and apparently force entry (which is harassment and illegal) is... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Consulente fiscale

Scritti dall'azienda

Fredrick Edwards offers a professional, customer focused service to claim back overpaid tax from HMRC. We explain our process in simple to understand terms and don't use jargon. We've helped thousands of customers claim millions of pounds in overpaid tax.


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

216 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,3

Tutte le recensioni

(216)

69 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I just wish I had read the reviews…

I just wish I had read the reviews before I got involved with this company 😡 They take advantage of honest people who agree for them to claim money back in my case from HMRC on a no win no fee and they would do everything 😂 absolute lie They start by asking for more information which you don’t have they then hound you to ring Financial Companies for more details you cannot get this is when they send out scaremongering demand letters for not cooperating After hours on the phone at my own cost and trying my very best to get the information needed by them they then increase their demands and use the reason non payment of first demand which was for non cooperation This was because HMRC had changed procedures and won’t deal with a third party not my fault but of course they then use the “You signed the agreement “ It’s all about scamming money I ended up paying £72 only because my husband had enough of me worrying and making myself ill so he negotiated that if they closed account we would pay first demand. I urge anyone to STAY AWAY from Fredrick Edwards they are not nice people .

20 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

this company COLD CALLED ME iam a oap…

this company COLD CALLED ME iam a oap they said NO FEES TO PAY it was during me having to shield because i suffer with COPD no problem mr horne will try and recover some tax, i have little money, are you sure no fees, yes mr horne. this scamming company are taking me to court, they keep adding charges, i cant let this company carry on doing this

29 aprile 2023
Non scritta su invito
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Risposta di Fredrick Edwards Limited

Hi Raymond
Many thanks for your comments, but unfortunately they are incorrect.

We offered our services to you and explained our fees before the agreement was sent to you. Both you and your wife signed the agreement to confirm you were happy to go ahead and this also confirmed you were happy with our terms that detailed our fees.

Then you failed to cooperate with us so your case was closed and you were charged a fee.

You continued to ignore our calls and emails so the debt was pursued and additional charges were added.

You still ignored us so the debt was outsourced to a third party who tried to come to a payment arrangement with you.

You still didnt pay so now legal proceedings have been issued against you.

All you need to do is call Judges Demand, agree the payment plan and make the payments as offered and that will be the end of the matter.

As you can see, we have done nothing wrong. Its you that has ignored all our communications which is why you have been charged.

Therefore, please call Judges Demand to resolve the issue.

Valutata 1 stelle su 5

avoid this company like the plague

avoid this company like the plague, your not safe from charges even when your deceased, no remorse just add late payment charges when you cant provide the information they require which should be done by them. no win no fee what a joke wish i had read the reviews before i paid my late fathers fee, you dont get reviews like this by doing a good job, all you get is we have done nothing wrong you have a contract with us even when your deceased, its not the money its the principal and how they sucker you in and wont let go until you pay up to avoid further fees, im sure martin lewis would love to do a review on this disgraceful company, will look forward to the usual sarcastic reply from the review specialist they have working for them .( oh no not another factually incorrect review)

18 aprile 2024
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Risposta di Fredrick Edwards Limited

Hi Steve

Thanks for confirming who the case was for.

The review you have left is factually incorrect.

We hadnt been notified your father had passed away and asked you to provide a copy of the death certificate.

Once you did this we explained what information was required so the case could be finalised and you agreed to obtain the information and come back to us.

Then you started to ignore us so the case closed due to your non cooperation and the case closed and an invoice was sent for the closure fee.

You called us when you received the invoice and we re-iterated what information was needed but we still didnt receive it, therefore the invoice has escalated.

You have now paid the invoice and the matter is closed.

Valutata 1 stelle su 5

If I could I would give them no stars…

If I could I would give them no stars very unprofessional company that just bullying, they ill advised me and said i lied about my case, which I never did I asked them for recording of our telephone conversations because I know exactly what I said when I gave the information. They gave me a bill for cancelling my case even though they cancelled it not me on a no win no fee. I have repeatedly emailed them with no response other than them saying they not playing ping pog over email.

29 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Whatever you do..do not use this fraudulent company

Whatever you do..do not use this company they are a fraudulent company who say they will provide you a service for reclaiming you PPi tax back and phone you up telling you that you need to phone the HMRC and claim you signed up with another company which they say is in their t's &C's and then use a recovery company called judges demand threatening that they are taking you to court to freeze your assets and put ccj's on your record unless you pay. They starting trying to charge me £29 because they say I signed up with a 2nd company and now it's gone up ton£209.97 for admin charges. I phoned the HMRC and they told me this company are not FCA registered and did not submit the ppi documentation after asking for it twice and then they try to charge you through threats from a recovery company called judges demand. Fraudulent stay away if you are of right mind. I'm reporting them to the legal ombudsman to stop other people from suffering the same fate

1 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

SCAM

Just got a bill from Judges Demand saying we owe £250 to this company we signed up last year on a no win no fee basis they have not contacted us at all, have tried there email that doesn’t work and wait on the phone that nobody picks up. Stay away go to a professional company. My point is you say you sent emails texts I have checked her phone and found none of these so why do you advertise NO WIN NO FEE and charge £250 for doing absolutely nothing?

12 febbraio 2024
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Risposta di Fredrick Edwards Limited

Hi Paul

Many thanks for your comments which are factually incorrect.

We are not a scam Company.

Both you and your wife voluntarily signed up to use our tax reclaim service in February 2023.

Before your claim could be submitted to HMRC we needed to double check the details supplied were correct. We sent texts and emails to your wife asking her to call us. She ignored the communication requests so we tried to call her. She either hung up on us or ignored our calls. Due to this your claim was closed due to non cooperation and an invoice for our services was emailed to her for payment.

Again she ignored our email so we sent reminder emails which were also ignored. Due to this additional charges have been added and again we tried to call her.

Again she either hung up on us or ignored our calls.

Due to the persistent non cooperation the debt has been outsourced to Judges Demand to collect the debt owed.

Please contact them direct to pay the balance due.

Update-14/02/2024
We have all the evidence the texts and emails have been sent to her, you've even confirmed her email address to us so we know the email address is correct. She has also hung up on us.
A No Win-No Fee agreement has terms that state you will cooperate when asked to do so. You haven't, which is why you have been charged.
As stated before, I suggest you contact Judges Demand to arrange payment.

Valutata 1 stelle su 5

PLEASE DON’T

Just had an invoice for £72 for a cancelled claim. There is a reason why this company has one Star and has many complaints. Comes across as a no win no fee business and it’s not.

Please don’t do business with this company.

31 gennaio 2024
Valutata 1 stelle su 5

Low life Scammers- don't use this company- spread the word on all forms of social media

They claim to obtain all the historical documents on your behave, this is a lie ! they don't- you have to spend ages trying to obtain bank statements from 20 years ago- then when you cannot fin them, they claim your in breach of contract then, fees, solicitor's letter, court proceedings start.
They got 1 star, because they are no minus options !!

4 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

INSTEAD OF ME GETTING MONEY I ENDED UP PAYING THEM MONEY

I was told I had to contact the Tax office for information for my claim, I tried on a number of occasions but couldn’t get through because I couldn’t provide this information they cancelled my claim and are charging me and now taking me to court for the sum of £459.65
I have a family and Temp full time I’ve also helped my mum who is battling cancer I had an operation on my foot yesterday and am off work and if I don’t work I don’t get paid
So it seems I will have to borrow this
PLEASE STAY AWAY FROM THIS COMPANY
I WISH I READ TRUST POILOT BEFORE SIGNING UP

Answer to your reply
I didn’t answer my phone for 2 months because I moved address you had an incorrect number for me and my Hotmail got hacked it was me that connected you after I picked up mail from my old address

Yes I did agree to contact the tax office but could never get through during my lunch break and as I already stated my mum had cancer so she was my priority not calling the Tax Office

As stated previously I was taking care of my mother she was more important than responding to you lot at that time
My mother is 80 years old and had an hysterectomy as well as undergoing radiotherapy and then chemotherapy
I still had to work and take care of my own family

Thank you for you compassion and understanding as I already advised in my original review my mother was not well

29 novembre 2023
Non scritta su invito
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Risposta di Fredrick Edwards Limited

Hi Sharon

Many thanks for your review which is factually incorrect.

Firstly, it took us 2 months to get you to answer the phone and when you finally did, we explained what we needed and why.

You agreed you would call HMRC and we asked you to come back to us, which you never did.

We continued to call you and send you reminders via email and letter, all of which you ignored.

We invoiced you for not cooperating, even then you ignored us.

We sent you further reminders, sent you texts, emails and also left messages asking you to call us. Again, you ignored all our communications.

Therefore you were charged for not cooperating as it's you that broke the terms that you'd agreed to.

A simple call to us to update us would have stopped your case getting to this stage.

I find it strange that you can find the time to leave a 1 star review for something that was your own fault, but don't have the time to reply to emails or pick up the phone!!

Valutata 1 stelle su 5

Terrible experience

Terrible experience. Was called while on holiday and asked about marriage tax credit. I gave them the information they requested to the best of my ability. 14 months later was sent an email to say request denied and needed ro pay £70 which I refused. I've now had to settle for £210. These are hard times and to get stung like this hurts. I can't say if I signed anything but certainly wasn't informed of having to pay for a service.

9 novembre 2023
Non scritta su invito
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Risposta di Fredrick Edwards Limited

Hi Paul

Many thanks for your review which is factually incorrect and I will explain why.

You and your wife were happy to sign up to claim Marriage Tax Allowance in August 2022. You then completed our verification call and your claim was submitted to HMRC.

Due to backlogs at HMRC, it took some time to receive a response, but when we did, we wrote to you and your wife and advised that HMRC had stated the information you had provided was incorrect.

You didnt contact us so your claim was closed due to your non cooperation and you were invoiced for our services.

You replied to the emailed invoice and stated you didnt remember signing up.

I sent you the full history of your claim via email and asked you to call us so we could discuss the claim. You replied to advise you were on holiday and would respond when you returned on 10th August 2023.

Despite several reminders via email and us even trying to call you to resolve the issue, you have not called us.

Therefore the charges raised are correct as you have broken the terms of the agreement.

Valutata 1 stelle su 5

We have been emailed a letter from…

We have been emailed a letter from solicitors saying we didn't pay our bill but being as we have never signed any paperwork I don't know why we received a bill anyway

9 novembre 2023
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Risposta di Fredrick Edwards Limited

Hi David

Many thanks for your review which is incorrect.

You instructed us to claim a tax refund for you, which we were successful in achieving.

We emailed our invoice to you. On receipt you called us and confirmed you'd received it and you would make payment.

Despite several emailed reminders, you didnt pay our invoice. We have called and left messages on your mobile to arrange payment before additional charges were added.

You didnt call us back so we sent further emails to you, which you ignored.

Therefore your debt has been outsourced for debt collection.

I suggest you contact the number on the email you've received and arrange payment so we can bring this matter to a close.

Valutata 5 stelle su 5

Helpful/Professional/Human

Having taken over a matter on behalf of a distressed family member, the matter was reviewed and taken over by Alex Howden. Mr Howden was 100% professional and more over human. He resolved the issue at hand admirably, to which all parties involved were then satisfied with the outcome.

2 novembre 2023
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Risposta di Fredrick Edwards Limited

Thanks for your review Colin.

Im glad we could resolve the situation to your satisfaction.

We pride ourselves in listening to our customers and making sure we treat everyone fairly.

Once again, many thanks.

Valutata 1 stelle su 5

Absolutel con merchants trying to make…

You cannot say I'm wasting tax papers money as I work and pay tax you have no right to say that you just don't like it because you are trying to get money out of me that you hav8 paid to me so that us why I'm not paying

1 novembre 2023
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Risposta di Fredrick Edwards Limited

Hi Belinda

Many thanks for your review which is 100% incorrect.

You have been provided with a full explanation as its YOU who has signed with numerous tax claims companies, this information has been confirmed by HMRC.

We've referred you to HMRC who will provide you with all the relevant information and you haven't contacted them.

We've done everything to resolve the mess that you have caused but you don't bother picking up the phone.

Stop signing with multiple companies, all you're doing is wasting tax payers money.

I'm not even going to respond to your edited review as we've gone round in circles with you for months. Your debt will be outsourced for legal action to be taken against you.

Valutata 1 stelle su 5

Stay away

Please stay away from this company as they are not helpful. They will say you owe them money and they will say all details are correct. PLEASE DONT GO NEAR THIS COMPANY
WHAT COMPANY REPLYS TO ALL THERE BAD REVIEWS WITH SUCH COLDNESS

6 ottobre 2023
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Risposta di Fredrick Edwards Limited

Hi Dawn

You are fully aware why you were charged.

Both you & your husband signed our authority to claim marriage tax allowance but you didnt cooperate when we asked you to.

You sent us repeated emails stating you'd never signed with us. We replied to every email and provided the agreement that you and your husband signed.

Then you paid our invoice, so you don't have a complaint.

Please don't contact us again.

Valutata 1 stelle su 5

83% 1 star reviews tells you all you need to know. Avoid

I will pay, after delaying for as long as possible, the £108 they claim we owe them for providing 'incorrect information', but only so that we don't incur further fees. My previous review here was removed, no doubt at the insistence of this disgusting scam outfit, so I will reiterate that if anyone from this company ever rings you, tell them to 'go away', using whatever form or words suit you best. Yes, I will pay, to save my family further expense,but as a published writer with many social media followers, I will make sure as many people as possible know the nature of this organisation. How do their employees sleep at night?

18 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Thankyou for reply but you know full…

Thankyou for reply but you know full well when you have been contacting me I have been at work & why should I get the information for you as you are supposed to da everything that's why you take the fee. Judges demand got in touch for a payment not to help me & yes my data has been shared and I will be going straight to the ombudsman & I don't want to be contacted by conning merchants so please stay away from this company

3 ottobre 2023
Non scritta su invito
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Risposta di Fredrick Edwards Limited

Hi Shahida

Thanks for your second review.

I find it strange that you state you couldn't answer our calls as you were in work, but when you've declared your income to the Court you've stated you work part time. Also, our call centre is open until 7pm so there is ample opportunity to call us when you're not in 'work'.

We won't be contacting you again as we'd rather work with customers who appreciate the great service we provide.

Valutata 1 stelle su 5

Refer to Ombudsman

Appalling company to deal with. All started to claim back tax a couple of years ago, to which I received about £40 so wasn't worth the time anyway. They contacted me to do another tax return so I advised to go ahead, they then started to request P60's etc that i was unable to get my hands on. Then they decided that because i couldn't get my p60 from the year they requested that they would send me a bill for £72.00 so i made a complaint, this obviously come back in their favour as it was always going to as they just try to get money out of people for no reason. They have now decided I owe them over £100. So i am referring this to the ombudsman - I can see there are lots of bad reviews on here so my advice to everyone is to take them to the ombudsman, they will have a charge from the ombudsman for every complaint they receive. i will continue to leave this review everywhere i can so that people have the right info before ever deciding to use your company.

further to your reply, i am a customer, which im sure you're aware of, as ive had the same issue with you that the majority of your reviews state. i have sent the proof to trustpilot anyway.

Crazy how trustpilot have verified my review now after showing them proof. Just proves to everyone who reads this that you’re not trustworthy what so ever.

Hopefully this review will stop people having to deal with you.

3 ottobre 2023
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Risposta di Fredrick Edwards Limited

Hi Mat
You are aware you are not a customer of Fredrick Edwards Limited.
You do not exist in our system at all so you must be a customer of a different Company.
I suggest you contact the Company direct.


Update...
Once Trustpilot have received your 'proof' they will see you are NOT a customer of ours & remove your review.

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