Tracy was superb in helping us with carpet samples and making decisions about our final choice. She was also very encouraging and assuring about how much help the carpet fitters could provide, as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The store in Dragonville Durham. Jason and Anthony these two lads are the nicest and most helpful. Would recommend this store in a heart beat. Went above and beyond to help a young girl with a new bab... Leggi di più
L'azienda ha risposto
Very disappointed with Franks Flooring. The staff at the Washington store were rude and unhelpful. The fitters did a poor-quality job, especially considering the premium price. To make matters worse,... Leggi di più
L'azienda ha risposto
Visited the Bishop Auckland store today and was helped by Nathan,very lovely man. He was super helpful and had us sorted in less than 10 minutes with a matched quote and what we needed
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di tappeti e moquette
- Installatore di moquette
- Ditta specializzata in pavimentazioni
- Negozio di materiali da pavimentazione
- Negozio di articoli per il rinnovamento della casa
- Fornitore di pavimentazioni in legno e laminato
Scritti dall'azienda
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
Informazioni di contatto
49 Russell Street, DL1 1PT, Darlington, Regno Unito
- info@frankstheflooringstore.com
- frankstheflooringstore.com
4,3
Eccellente
455 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bishop Auckland store - Julie
Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time
28 novembre 2025
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Risposta di Frank's The Flooring Store
Hi,
Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!
Thanks,
Team Frank's
Amazing
Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!
28 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Eva,
That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.
Thanks,
Team Frank's
Warren was very helpful spot on
27 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Janet,
Amazing! Thanks so much for sharing your positive experience with Warren.
Thanks,
Team Frank's
Warren was very helpful!
Warren was very helpful and made the experience very easy and enjoyable.
26 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Luke,
Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!
Thanks,
Team Frank's
great service from warren
great service from warren. helped me choose a carpet within budget at a great deal so thank you.
16 novembre 2025
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Risposta di Frank's The Flooring Store
Hi,
We love to hear it! Thanks so much for sharing your positive experience with us.
Thanks,
Team Frank's
Julie at Bishop Auckland
Julie at Bishop Auckland, was lovely very polite answered all of my questions and reassured me about my worries to do with the carpets
25 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Amber,
That's great to hear! We'll be sure to pass on your positive feedback to Julie, she'll be happy to know she was such a huge help.
Thanks,
Team Frank's
Julie at bishop aukland
Julie at bishop aukland absolutely amazing customer service and very helpful with our choice
25 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Connor,
Thank you for taking the time to leave such a positive review about your experience with Julie at our Bishop Auckland store. We'll pass on your comments.
Thanks,
Team Frank's
Always ask for Julie in Bishop auckland
What a lovely lady (Julie)that helped me today in the bishop auckland branch
Very polite and helpful given the best options for my budget.
Will be coming back
25 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Hayley,
Amazing to hear! We will pass on your lovely words to Julie at our Bishop Auckland store. She'll be over the moon to know what a help she was.
Thanks,
Team Frank's
Warren was absolutely brilliant from…
Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.
1 settembre 2025
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Risposta di Frank's The Flooring Store
Hi David,
That's great to hear! We really appreciate you taking the time to let us know about your great experience with Warren. We'll pass on your kind words.
Thanks,
Team Frank's
SUPERB AND HELPFUL REDCAR OUTLET
Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?
21 novembre 2025
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Risposta di Frank's The Flooring Store
Hi,
We love to hear it! Thanks for taking the time out of your day to leave such positive feedback about your experience with Ian at our Redcar store.
Thanks,
Team Frank's
Great Service from Julie thank you so…
Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.
21 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Karen,
That's what we like to hear! We'll let Julie know how helpful she was. We appreciate you leaving this positive review about your experience.
Thanks,
Team Frank's
great service from Julie at Bishop…
great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.
21 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Sharon,
We appreciate you taking time out of your day to leave this positive review. We'll pass on your feedback to Julie!
Thanks,
Team Frank's
Ian is an absolute gent and wonderful…
Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.
21 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Paul,
Thank you for leaving such a positive review. We're so glad to hear Ian was a huge help during your experience at Frank's The Flooring Store. We'll pass on your kind words.
Thanks,
Team Frank's
Amazing service in the Guisborough…
Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient
20 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Rosie,
Thank you for kind words! Lorraine at our Guisborough store will be thrilled to know how helpful she was to you. We'll pass the message on.
Thanks,
Team Frank's
Excellent service.
Excellent choice of carpets.
Len, was extremely helpful and knowledgeable.
20 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Lisa,
Amazing to hear! We're so glad you had a great experience with Len at our Bishop Auckland store. We'll be sure to let him know how helpful he was.
Thanks,
Team Frank's
Jules at Bishop Auckland
Jules was very helpful and explained everything in detail to me. Very friendly lady and excellent service. Really appreciate all the help I received and my flooring is beautiful!
19 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Jess,
Thanks so much for taking the time to leave such a lovely, positive review about your experience with Julie at our Bishop Auckland store. We'll pass the message on!
Thanks,
Team Frank's
Nathan at Coulby Newham
Visited the Coulby Newham store and was advised by Nathan, his knowledge of the products were amazing , he also advised on fitting arrangements which were very welcome, a very pleasing experience, it's easy to see why the staff "love carpet's " will be back soon
14 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Jim,
We're so pleased to hear you had a great experience at our Coulby Newham store with Nathan. We'll pass on your positive feedback!
Thanks,
Team Frank's
Great choice
Great choice, great prices!
Spoke to Julie in the Bishop Auckland store who was very helpful and really made the process easy.
18 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Helen,
Thanks for taking the time to leave us a review! We'll be sure to let Julie know how helpful she was.
Thanks,
Team Frank's
Warren was very knowledgeable
Warren was very knowledgeable about the products and which carpet would be appropriate for each room. The company has a wide and varied range of quality carpets.
4 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Malcolm,
That's what we like to hear! We appreciate you taking time to leave this positive feedback and mention Warren. We will pass on your kind words.
Thanks,
Team Frank's
Warren helped me some much took the…
Warren helped me some much took the stress out of my shopping experiance gave me a good price and advice thankyou warren
16 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Lisa,
Amazing! Thanks for your positive feedback. Warren will be thrilled to know what a help he was for you.
Thanks,
Team Frank's
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