Tracy was superb in helping us with carpet samples and making decisions about our final choice. She was also very encouraging and assuring about how much help the carpet fitters could provide, as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The store in Dragonville Durham. Jason and Anthony these two lads are the nicest and most helpful. Would recommend this store in a heart beat. Went above and beyond to help a young girl with a new bab... Leggi di più
L'azienda ha risposto
Very disappointed with Franks Flooring. The staff at the Washington store were rude and unhelpful. The fitters did a poor-quality job, especially considering the premium price. To make matters worse,... Leggi di più
L'azienda ha risposto
Visited the Bishop Auckland store today and was helped by Nathan,very lovely man. He was super helpful and had us sorted in less than 10 minutes with a matched quote and what we needed
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di tappeti e moquette
- Installatore di moquette
- Ditta specializzata in pavimentazioni
- Negozio di materiali da pavimentazione
- Negozio di articoli per il rinnovamento della casa
- Fornitore di pavimentazioni in legno e laminato
Scritti dall'azienda
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
Informazioni di contatto
49 Russell Street, DL1 1PT, Darlington, Regno Unito
- info@frankstheflooringstore.com
- frankstheflooringstore.com
4,3
Eccellente
455 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Julie was very attentive
Julie was very attentive. Highly recommend.
30 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Aimee,
Thanks for taking the time to leave this lovely feedback. We will pass it on to Julie!
Thanks,
Team Frank's
Brilliant sales perosn
Numerous occasions I have been to franks at ryhope in Sunderland. Each time I have been served by Graham. He is so friendly polite and professional. Nothing is a bother and he will always do his best to help you. He is always so pleasant and makes you feel welcome. I would just like to say what a great job he does. To be honest all the staff are nothing but helpful and Barbara who I spoke to on th phone was so lovely as well. Big thank you to Graham and everyone at franks.
14 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Claire,
That's fabulous to hear! We really appreciate you taking the time to leave positive feedback. We'll pass on your kind words to Graham and Barbara.
Thanks,
Team Frank's
Julie at bishop auckland branch was…
Julie at bishop auckland branch was more than happy to show me all the products and found the exact carpet I was looking for and ordered it for the next day couldn't be happier. Service was second to none. Very much appreciated.
16 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Stuart,
Amazing to hear you had such a great experience in-store with Julie. We'll pass on your kind words. Have a great Christmas!
Thanks,
Team Frank's
Brilliant service from Julie at Bishop…
Brilliant service from Julie at Bishop Auckland when choosing our new rug. Such beautiful designs to choose from, she really knew the stock and suggested something we hadn't seen and it was exactly what we were looking for! Thank you Julie!
10 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Amber,
We really appreciate you leaving such kind words about your experience with Julie at our Bishop Auckland store. We'll make sure she knows she made your experience great!
Thanks,
Team Frank's
Quality and professional with franks carpetd a willing…
Quality and professional with a willing to help. GREAT CUSTOMERXSERVICE and quality workmanship.
10 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Victor,
Thank you so much for your kind words!
Thanks,
Team Frank's
Brilliant!
Brilliant!! Service with a smile thank you so much Julie!
10 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi John,
Thanks for your kind words! We'll let Julie know she made your experience great.
Thanks,
Team Frank's
Julie is absolutly brilliant
Julie is absolutly brilliant. She help every single time when we needed carpets. She always smiling and welcoming.
9 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Lenicka,
What kind words! We really appreciate you taking the time out of your day to tell us about your positive experience with Julie at our Bishop Auckland store.
Thanks,
Team Frank's
Mal at the coulby newham branch was…
Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes
27 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Katie,
Amazing to hear! We're so glad Mal was able to make your experience at Frank's The Flooring Store a great one. We'll pass on your kind comments.
Thanks,
Team Frank's
Len was brilliant and very patient with…
Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring
7 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Michael,
We really appreciate you taking the time to leave such positive feedback about your experience with Len. We'll pass on your kind words.
Thanks,
Team Frank's
Huge choice of carpets and the…
Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again
5 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Stanley,
Thanks for your positive feedback and we're so glad the slight issue you had was resolved so promptly by our team.
Thanks,
Team Frank's
Len was very helpful
Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.
4 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Lisa,
We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!
Thanks,
Team Frank's
Julie from the bishop Auckland branch
Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.
3 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Laura,
That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.
Thanks,
Team Frank's
Julie at bishop auckland was excellent…
Julie at bishop auckland was excellent very helpful thankyou julie.
2 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Paul,
We love to hear it! Thanks for sharing.
Thanks,
Team Frank's
Julie at franks flooring bishop…
Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)
3 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Rebecca,
That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.
Thanks,
Team Frank's
Fantastic customer service went above…
Fantastic customer service went above and beyond - thanks Paul
2 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Stacey,
Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.
Thanks,
Team Frank's
5☆ for James
James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!
1 dicembre 2025
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Risposta di Frank's The Flooring Store
Hi Abi,
We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!
Thanks,
Team Frank's
Warren was absolutely class sorting…
Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much
1 maggio 2025
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Risposta di Frank's The Flooring Store
Hi Leanne,
Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.
Thanks,
Team Frank's
Steve for a gold star ⭐️
Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.
29 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Michelle,
That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.
Thanks,
Team Frank's
Great experience at the bishop Auckland…
Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len
29 novembre 2025
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Risposta di Frank's The Flooring Store
Hi Chloe,
We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!
Thanks,
Team Frank's
Risposta di Frank's The Flooring Store
Hi Ash,
Thanks for your positive review! We appreciate it.
Thanks,
Team Frank's
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