Frank Mobile Recensioni 

552
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Very fast and positive response to a small problem I found with the phone I purchased. I would recommend Frank Mobile to others for good quality customer service. Thank you.

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

552 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(552)

69 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

iPhone 12

Looked at the adds on fb liked wat I saw the purchased an iPhone 12 mint condition recieved it in not time flat
Then opened it & went wow I really couldn’t tell if it was refurbished & works like a brand new phone excellent quality service & delivery highly recommended Frank mobile cheers Allan Perth wa

6 agosto 2023
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Risposta di Frank Mobile

Thank you for supporting our business and leaving us such a great review!

Valutata 5 stelle su 5

Fully functioning phone at less than…

Fully functioning phone at less than half the retail???? Absolutely yes!
Feels good on the ethos too to know I'm recycling a little 🌳🌳🌳
Came with heaps less rubbish to throw out as plastics, cute microfibre cloth and just the essentials!!! Thank you so much

6 agosto 2023
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Risposta di Frank Mobile

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us and we appreciate your kind words.

Valutata 3 stelle su 5

Not as eco-friendly as described

The phone arrived very quickly and the condition was as described.

However, it had not been thoroughly cleaned and there was a lot of what I would describe as 'gunk' around the three lenses - obviously the previous owner had used a special protective case for the lenses which is great - but please Frank, check the phone carefully and clean it thoroughly before sending it out to a valued customer! Especially when that customer has paid over $1800 for a phone in 'pristine' condition!

The phone was wrapped in a polyester cleaning cloth, which was really strange. Other reviewers have said their phones were wrapped in an "eco friendly tea towel."
Frank must have run out of tea towels the day mine was packaged....

The parcel was supposed to be signed for - as expected for an item of significant value. Unfortunately mine was left in the mailbox up on the street. Fortunately I found it before someone else did!

23 luglio 2023
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Risposta di Frank Mobile

Hi there,

We're sorry that you aren't totally satisfied. Please get in touch with our customer support team via our email address, befrank@frankmobile.com.au, and they will address your questions or concerns in 1-2 business days. Please send clear photos if possible.

We do require a signature for delivery - we're sorry if AusPost violated our contract regarding this.

Valutata 5 stelle su 5

Would highly recommend

I bought an iPhone 13 in mint condition. Easy buying experience, quick delivery and arrived wonderfully packaged. The phone itself was in near-perfect condition and the battery life is super long. I'd definitely purchase from them again.

19 giugno 2023
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Risposta di Frank Mobile

Thank you, we're thrilled to hear you are happy!

Valutata 5 stelle su 5

Excellent service

Although the matter could not be resolved, the efforts of Genti, your customer service representative, and his manner were superlative. I felt he really tried to help. He is an excellent ambassador for your company.

16 luglio 2023
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Risposta di Frank Mobile

Thank you for your great feedback!

Valutata 5 stelle su 5

Fast and Easy

I decided I needed to upgrade from my Iphone XR after it could no longer make it through the day without dying! After looking at my options I decided to go with the Iphone 14 Pro from Frank Mobile because they had a great EOFY sale on that was hard to argue with. I ordered it on the 26th and I was super shocked when it was delivered by Auspost 2 days later on the 28th! I wasn't expecting it to arrive so fast. In fact it sat in my room for over a week whilst I waited for the case to arrive haha.
It came wrapped in just a microfibre cloth tied with twine and a charging cable and was placed in a box with some packing peanuts. It was nice to not see any plastic but I wasn't sure whether it would still be protected. Thankfully everything was in 'mint' condition, just like I had ordered.
The battery health is at 98% and the phone is just like new. I couldn't be happier. A super easy experience, I would definitely recommend.

24 giugno 2023
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Risposta di Frank Mobile

We really appreciate you taking the time to leave us your amazing review. It means a lot to the whole team!

Valutata 4 stelle su 5

Satisfactory Outcome

There were a couple of issues with the refurbished iPhone 13 that I ordered. They were polite and quick to respond to my emails. They paid for the return postage and were happy to offer an exchange or provide a full refund.

19 luglio 2023
Non scritta su invito
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Risposta di Frank Mobile

We're sorry to hear the phone wasn't as perfect as expected, but glad to hear our support team made for an easy warranty claim.

Valutata 5 stelle su 5

Avoiding buying a new phone?

I’ve been avoiding buying a new phone for years. YEARS. I couldn’t face the inflated prices, the aggressive sales tactics and the (frankly) boring details about phone upgrades. Yawn. But after my 1982 model really started misbehaving I knew I had to act. Enter Frank Mobile. The process was easy, straightforward. And I got exactly what I needed, nothing more - nothing less.

26 giugno 2023
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Risposta di Frank Mobile

Thank you for your kind feedback!

Valutata 5 stelle su 5

Surprisingly Satisfied

I recently purchased a refurbished iPhone 13 Pro Max with 256GB of storage in mint condition, and I couldn't be happier with my choice. This device has exceeded my expectations in terms of performance, features, and battery health. However, what surprised me even more was that my order was fulfilled by OzMobile instead of the expected FrankMobile.

What truly caught me off guard was the battery health of the refurbished iPhone 13 Pro Max. Despite being a used phone, it arrived with an impressive 94% battery health. This indicates that the battery is in excellent condition and has retained its capacity remarkably well. I was pleasantly surprised to find that the battery easily lasts me a full day with moderate to heavy usage, allowing me to rely on it throughout the day without constantly searching for a charging outlet.

In terms of build quality, the refurbished iPhone 13 Pro Max arrived in mint condition, reflecting excellent craftsmanship and attention to detail. Although it was OzMobile who fulfilled my order instead of the expected FrankMobile, I have no complaints regarding the device itself. The premium materials and sleek design exude sophistication and durability. The inclusion of a Ceramic Shield front cover adds an extra layer of protection against accidental drops and scratches. The water and dust resistance further add to the device's resilience.

18 luglio 2023
Non scritta su invito
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Risposta di Frank Mobile

Thank you for your great review! We have emailed you to figure out what happened with the branding mix up. Your phone is definitely from us at Frank. :)

Valutata 5 stelle su 5

Recommend

Very happy with the phone I received! Has been a few months now, and am very satisfied. Loved the linen t-towel the device came packaged in :)

20 febbraio 2023
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Risposta di Frank Mobile

Thanks so much for your amazing review!

Valutata 5 stelle su 5

Love my “new” phone!

Love my “new” phone. I like the minimal packaging and helping the environment as well as not paying full price for an upgrade. Phone was in perfect condition and fast delivery. Would definitely purchase from Frank again.

27 giugno 2023
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Risposta di Frank Mobile

Thanks for supporting our business!

Valutata 5 stelle su 5

Great service

Great service. Quick to arrive. Love that everything is upcycled and recyclable. Thanks

26 giugno 2023
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Risposta di Frank Mobile

Thank you for this great review!

Valutata 5 stelle su 5

I purchased a phone for myself and my…

I purchased a phone for myself and my 92 year old mother.
Website easy to use and pick what phone we required
Service was quick and received what we paid for. Thank you.

25 giugno 2023
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Risposta di Frank Mobile

Thanks so much, we hope she likes it!

Valutata 5 stelle su 5

Phone arrived as stated

Phone arrived as stated. Near new condition and works perfectly. A little disappointed the battery only has 93% charge capacity but it is, as stated it would be, over 83% capacity

18 giugno 2023
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Risposta di Frank Mobile

Thank you for the great review! If your battery drains below 80% health within the warranty period we're happy to help.

Valutata 5 stelle su 5

Great experience all round

I loved the whole experience using Frank. The easy to use, well-designed website. The competitive pricing. The super quick shipping, and high quality product I received. I'm no stranger to buying refurbished iphones, but Frank felt different - it didnt feel as dodgy as some of the other places and I knew it was a company I could trust to deliver what they had promised. Thanks team!

21 giugno 2023
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Risposta di Frank Mobile

Thank you so much for your great review!

Valutata 5 stelle su 5

Fantastic, prompt service

Great service from Frank Mobile when I called them. They went out of the way to get a phone to me quickly for an overseas trip. It arrived in 2 days and ‘mint’ condition was like brand new. Would definitely buy from Frank mobile again!

20 giugno 2023
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Risposta di Frank Mobile

Thanks very much for your feedback!

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