I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più
L'azienda ha risposto
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Fornitore di pavimentazioni in legno e laminato
- Grossista di mobili
- Negozio di arredi e di design d'interni
- Negozio di articoli per il rinnovamento della casa
- Negozio di tappeti e moquette
Scritti dall'azienda
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Informazioni di contatto
Unit 9 Newbury Works , BA3 5RX, Coleford , Regno Unito
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Eccellente
220 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service timely delivery…
Great customer service timely delivery - smooth transactional purchase and amazing good value product
27 marzo 2025
Risposta di FranklyFlooring&Furniture
Thanks so much for the great review!
We’re really glad everything went smoothly and that you’re happy with the product and service. It’s always great to hear when we’ve hit the mark on value and delivery.
Appreciate you choosing us and we’d love to help again whenever you need flooring in the future!
Ordered the karndean heritage flooring…
Ordered the karndean heritage flooring explained it would be 6-8 week delivery because of the product arrived just over 4 weeks later
Definitely use frankly flooring again
12 marzo 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your kind feedback!
We’re delighted to hear that your flooring arrived earlier than expected and that you're pleased with the service. We always aim to keep our customers updated and deliver as quickly as possible, especially with lead times like this, so it’s great to hear we hit the mark.
We truly appreciate your support and look forward to helping you again in the future.
Risposta di FranklyFlooring&Furniture
Thank you for the review! were glad you like your new carpet :)
Easy and smooth transaction
The flooring was easy to order online. It arrived promptly and was well packaged.
14 marzo 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi
thank you for the review, could I ask what we could have done better to receive 5 stars? we are a family run team so we are always looking for ways to improve. we hope you love your new flooring. :)
Excellent transaction and customer…
Excellent transaction and customer service throughout will be using in the future as my go to flooring supplier
Many Thanks
Duncan
3 marzo 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Duncan, thanks for the review they really do mean a lot!
Great service
Very easy to order, competitive price and delivery right on time!
18 marzo 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thanks for the review, we hope you love your new flooring!
Smooth experience
Easy to order, spoke to Tyler and then ordered online. Delivered via courier on time. Yet to lay, but quality looks good and best on price.
17 marzo 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for the kind review, we hope the install goes well!
Good selection
Good selection, very competitive pricing and excellent communications around delivery schedule.
29 gennaio 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for the review, its very appreciated! we hope you love your new flooring!
Very helpful and quick responses
Very helpful and quick responses. Pleased with the product too.
26 novembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
thank you for the review, we are happy your experience was a positive one and love that your pleased with the flooring!
Excellent Experience
I've recently placed two orders with Frankly Flooring and have been very pleased with their service. Many suppliers refuse to deliver to the Highlands but Frankly Flooring managed it in only a few days each time. Excellent price, too. Recommended!
13 gennaio 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Elizabeth, thanks for the review its really appreciated, being family run and half of our family being from the highlands means we are more than happy to :)
Really simple purchase
Really simple purchase. No issues at all. Very happy with the product and service.
3 ottobre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
thank you for the review, we hope your loving your new floor! ;)
Easy to use service with great…
Easy to use service with great communication from the start
14 novembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Jamie, many thanks for the review, we hope you’re loving your new floor!
highly recommended
After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again
31 ottobre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!
Service and response was generally very…
Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good
20 settembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Andrew, many thanks for the review, we hope you love your new flooring!
Bit of a mixed review
Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.
19 settembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.
I Would recommend this company
I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.
10 ottobre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!
Beautiful flooring quick efficient…
Beautiful flooring quick efficient delivery + driver exceptional A*
29 ottobre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Carole, thank you for the review, we hope your loving your new floor! ;)
Absolutely amazing.
Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.
10 ottobre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Clay, thanks for the lovely review! enjoy your new floor :)
Just the job
Great price, easy ordering and good communication from Simon with delivery made on the date indicated.
14 novembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for the review, we hope you love your new floor!
Knowledgeable sales staff
Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!
30 settembre 2024
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Hi Hannah
thank you for the review, we really appreciate it and hope you love your new flooring! :)
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