FranklyFlooring&Furniture Recensioni 

221
•
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più

Valutata 5 stelle su 5

I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più

Valutata 1 stelle su 5

only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali da pavimentazione
  2. Fornitore di pavimentazioni in legno e laminato
  3. Grossista di mobili
  4. Negozio di arredi e di design d'interni
  5. Negozio di articoli per il rinnovamento della casa
  6. Negozio di tappeti e moquette

Scritti dall'azienda

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

221 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

Tutte le recensioni

(221)

125 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Knowledgeable sales staff

Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!

30 settembre 2024
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Risposta di FranklyFlooring&Furniture

Hi Hannah

thank you for the review, we really appreciate it and hope you love your new flooring! :)

Valutata 5 stelle su 5

Great service and Great product

Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍

20 settembre 2024
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Risposta di FranklyFlooring&Furniture

Hi Les,

Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)

Valutata 5 stelle su 5

Easy to deal with with fast efficient…

Easy to deal with with fast efficient service and carpet looks great

20 settembre 2024
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Risposta di FranklyFlooring&Furniture

We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.

Valutata 5 stelle su 5

Sometimes a great price and great service is possible ……

Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.

18 settembre 2024
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Risposta di FranklyFlooring&Furniture

Thank you so much for taking the time to leave such a detailed and kind review!

We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.

Valutata 5 stelle su 5

Good price and delivered when the sales…

Good price and delivered when the sales lad said so no problems
Not fitted yet so cant comment on product also delivery driver refused to take large wooden pallet back with him so stuck with that now😳

16 settembre 2024
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Risposta di FranklyFlooring&Furniture

Hi Dave,
thank you for your review, we're pleased you were happy with the over all experience, I'm sure you will love the floor once fitted! apologies about the pallet, we use an external company for this who don't take them back sadly.

Valutata 5 stelle su 5

Good price and service

Good price and delivery was as scheduled. The Karndean flooring looks amazing. Tyler was very helpful with ideas for the extra boxes of flooring and the return process was very smooth. Will definitely buy from these guys again.

2 settembre 2024
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Risposta di FranklyFlooring&Furniture

We’re really pleased to hear everything went to plan — from pricing and delivery to how amazing your Karndean flooring looks

Valutata 5 stelle su 5

Great communication

From me ordering the wrong product code online through to the correct product then not being in stock for 5 weeks from the producer , Tyler replied promptly and efficiently to my queries by email and phone . Great customer service and competitive prices of goods .

9 agosto 2024
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Risposta di FranklyFlooring&Furniture

Hi Nicki.
Thank you for your kind review. We really hope you enjoy your new flooring.

Valutata 5 stelle su 5

Good price and quick delivery

Advertised Karndean flooring in stock and at a good price.
Ordering and delivery straightforward and updated with delivery day on request.

26 luglio 2024
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Risposta di FranklyFlooring&Furniture

Hi Jonathan, thank you for the review, we’re pleased your happy with our service and hope you love your new floor once it’s fitted!

Valutata 5 stelle su 5

Brilliant

Cannot believe how good this turned out.
Ordered 30m2 of saxony carpet on Thursday.
Delivered free to my door next day.
Great quality carpet at a fabulous price.
WELL DONE FRANKLY FLOORING!!

19 luglio 2024
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Risposta di FranklyFlooring&Furniture

Hi David, thanks for the lovely review, we’re glad you love your new carpet! Enjoy!

Valutata 5 stelle su 5

I recently purchased Karndean from…

I recently purchased Karndean from Frankly flooring and couldn’t be happier with my experience! The quality of the flooring is outstanding and exactly as described. Delivery was fast, and the customer service was exceptional. The team kept me updated every step of the way. I would highly recommend this company for anyone looking for high-quality flooring.

30 maggio 2024
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Risposta di FranklyFlooring&Furniture

We’re really glad to hear you had a great experience from start to finish

Valutata 5 stelle su 5

Best price on the net and great service.

Absolutely delighted with my new Karndean floor. Franklyflooring was the best company on the net for price and as I found out for service too.

10 aprile 2024
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Risposta di FranklyFlooring&Furniture

That’s so lovely to hear — thank you!

We’re absolutely delighted that you’re loving your new Karndean floor. It’s great to know we came out on top for both price and service — that’s exactly what we aim for.

Valutata 5 stelle su 5

Great service

Really pleased with a Karndean order placed with Frankly flooring. After much research this company was the best value.Communication about delivery options was great. Would definitely recommend

23 maggio 2024
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Risposta di FranklyFlooring&Furniture

We’re really pleased to hear you’re happy with your Karndean order and that we could offer the best value after all your research. Great to know the communication around delivery worked well too.

We truly appreciate the recommendation

Valutata 5 stelle su 5

Great price compared to competitors and…

Great price compared to competitors and excellent communication via e-mail

9 aprile 2024
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Risposta di FranklyFlooring&Furniture

Thanks so much for the great feedback!

We’re really pleased to hear you were happy with both the pricing and the communication throughout your order. That’s exactly what we aim to deliver every time.

Valutata 3 stelle su 5

Good prices, but communications a let-down

I placed my order on a Friday for a number of boxes of Karndean flooring. The order went through and was confirmed by email. The following Wednesday, we were wondering when the product would be dispatched because we were hoping to receive it soon to begin work. I phoned the company and was told that the product was currently out of stock, and would need to be ordered from Karndean, meaning a total wait of 3 weeks for the delivery. While I understand that products go out of stock and need to be re-ordered, I would have liked to have been notified of this at point of purchase to manage expectations. If I hadn't phoned, I'm not sure when I would have been notified of the delay. Frankly Flooring had the best price, so we have kept our order with them, but in the meantime we have bought 2 boxes we need more urgently from another company.

20 marzo 2024
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Risposta di FranklyFlooring&Furniture

Thank you for taking the time to share your experience — and we’re really sorry for the lack of communication around the stock availability.

You’re absolutely right — we should have let you know about the delay as soon as the order was placed, especially since it required a lead time from Karndean. Keeping customers informed is so important, and we completely understand how frustrating it is to find this out only after reaching out yourself.

We really appreciate you sticking with us despite the inconvenience, and we’re glad we could still offer the best price. Your feedback is incredibly valuable, and we’re reviewing our processes to make sure updates like this are shared more promptly moving forward.

Valutata 5 stelle su 5

Order

Ordered Tuesday evening flooring delivered Thursday can’t ask for better, very friendly service too. Highly recommended.

7 dicembre 2023
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Risposta di FranklyFlooring&Furniture

Thanks so much for the fantastic feedback!

We’re thrilled to hear your flooring arrived so quickly — that’s exactly the kind of service we aim to provide. Great to know you found the team friendly too!

Valutata 4 stelle su 5

An update to my previous review

An update to my previous review. I was eventually called back and delivery date confirmed. All done by phone rather than email confirmations, so didn't have anything to track, but driver called 15mins in advance, so was able to arrange for someone to be at house for delivery. Has all worked out in the end and for a reasonable price. Can't wait to see the flooring down now.

31 ottobre 2023
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Risposta di FranklyFlooring&Furniture

Thanks so much for the update — we’re really glad everything worked out in the end!

Apologies again for the earlier lack of communication. We're happy we were able to confirm the delivery and coordinate things smoothly on the day. It's great to hear everything arrived as expected, and we hope you absolutely love the flooring once it's down!

We appreciate your patience and understanding — and thank you again for giving us the opportunity to help with your project.

Valutata 5 stelle su 5

I cannot recommend frankly flooring…

I cannot recommend frankly flooring enough. They went above and beyond ensuring my order got delivered via the courier when i ran into some trouble with this taking place, Frankly flooring kept in touch with myself via email and phone until the carpets were successfully delivered. I unfortunately experienced a delay in the goods being delivered which was no fault of Frankly Flooring, this was down to the carrier. I requested a refund for the postage due to the delay of delivery, frankly flooring ensured this would be reimbursed . Thank-you again Frankly Flooring!

26 aprile 2023
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Risposta di FranklyFlooring&Furniture

Hi Laney, you’re so welcome thanks for the patience you showed in allowing us to chase and get sorted as well. We hope you love your new carpets thanks for the great review!

Valutata 5 stelle su 5

Hardwood & Carpet

I ordered hard floors for my hallways and carpets for the four flights of stairs in our Victorian property. The company were very efficient and dealt with our order in an incredibly prompt manner. All the communication with the staff was superbly professional, The cost was a fraction of other companies we had received quotes from. Was overall completely satisfied and the halls and stairways look Fantastic. Will most definitely use again.

15 marzo 2023
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Risposta di FranklyFlooring&Furniture

We’re thrilled to hear you were happy with both the service and the value — especially on such a big project for your hallways and staircases. It’s great to know everything was handled promptly and professionally, and even better to hear that the finished result looks fantastic

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