I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più
L'azienda ha risposto
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Fornitore di pavimentazioni in legno e laminato
- Grossista di mobili
- Negozio di arredi e di design d'interni
- Negozio di articoli per il rinnovamento della casa
- Negozio di tappeti e moquette
Scritti dall'azienda
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Informazioni di contatto
Unit 9 Newbury Works , BA3 5RX, Coleford , Regno Unito
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Eccellente
220 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Produkt bardzo ladny, zadowolona, polecam
Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
25 giugno 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.
Great products and prices
Great products and prices, delivery was efficient. Would recommend.
11 giugno 2026
Risposta di FranklyFlooring&Furniture
Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.
Risposta di FranklyFlooring&Furniture
Thanks for taking the time to leave a review. It's great to hear everything went smoothly and that you'd recommend us. We hope to be able to help again in the future.
Stop selling things you don’t have it’s…
Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best
6 giugno 2026
Risposta di FranklyFlooring&Furniture
We're sorry to see your review, as it doesn't reflect what happened in this case.
After investigating your concerns, we confirmed that the product you received matched the exact item ordered on your original purchase. Millie took the time to review everything with you, providing the order details and evidence to show that the correct product had been dispatched.
Once this was clarified, you were able to place a new order for the product you had originally intended to purchase, and we were pleased to help you with that.
We always aim to resolve any issues fairly and as quickly as possible, and we're glad we could identify the cause of the problem. We appreciate your custom and wish you all the best with your project.
Risposta di FranklyFlooring&Furniture
Thanks for your review. Glad everything arrived quickly and was exactly as expected. We appreciate your order and hope to see you again
Ordered some underlay and they…
Ordered some underlay and they delivered it quite quickly.
17 maggio 2026
Risposta di FranklyFlooring&Furniture
Thanks for your review! Glad to hear your underlay arrived quickly. We appreciate your order and hope to see you again in the future.
Great customer service
Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍
8 maggio 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thanks for your kind review. We're pleased everything went smoothly, from answering your questions to getting your order delivered quickly. It's great to hear you were happy with the service and the price. Thanks again for choosing Frankly Flooring.
What wonderful customer service this…
What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you
28 febbraio 2026
Non scritta su invito
Incorrect Flooring Colour Delivered – Order Issue
Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.
13 maggio 2026
Excellent job
20 maggio 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your review. We’re really pleased everything met your expectations and appreciate you taking the time to share your feedback with us.
Risposta di FranklyFlooring&Furniture
Thank you for the great feedback. We’re delighted you were happy with the service and really appreciate you taking the time to leave a review. Enjoy your new flooring!
Risposta di FranklyFlooring&Furniture
Thank you for your kind feedback. We’re really pleased you were happy with the service and speedy delivery. It’s greatly appreciated and we hope to help you again in the future.
Quick delivery and great support.
24 aprile 2026
Risposta di FranklyFlooring&Furniture
Thank you for your review. We’re delighted your order arrived quickly and that our team could provide the support you needed along the way. We really appreciate your feedback and your custom.
Please be kind to yourself - buy elsewhere
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.
As an addendum, do note that the response from the company is froth and bubble. No resolution offered from them taking responsibility for what is sold, merely a generic reply to appear as though my complaint mattered. It would surely have been far better ro have kept silent.
6 aprile 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your feedback. We’re sorry to hear you remain dissatisfied with the outcome of this matter.
At no stage was it our intention to question your integrity, and we regret if our communication came across that way. We always aim to investigate concerns thoroughly and fairly while also following the manufacturer’s guidance and our published terms and conditions.
We appreciate that this experience did not meet your expectations and thank you for taking the time to share your comments.
As a flooring supplier & installer…
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10
27 aprile 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
That’s brilliant feedback — especially coming from someone within the flooring trade. We’re really pleased we’ve been able to help you out with Karndean on multiple occasions, while also delivering quickly and competitively. Your 10/10 rating genuinely means a lot to the whole team. Thanks again for your continued support.
Easy to order
Easy to order - deliver times were accurate- excellent communication
6 aprile 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your feedback. We’re delighted the ordering process was simple, the delivery timings were accurate, and that our communication kept everything running smoothly for you. We really appreciate your support and hope to assist you again in the future.
Floortastic service
Great communications very fast to respond to emails really cannot fault the service I received when dealing with a small delivery issue, I wish more companies were this easy to deal with. Prices are good and ordering is a very simple process.
13 aprile 2026
Risposta di FranklyFlooring&Furniture
Thank you for such a detailed and thoughtful review. We’re especially pleased to hear that the communication and support stood out when resolving the delivery issue. We always aim to make things as straightforward and stress-free as possible for our customers, so your comments really mean a lot to us. It’s fantastic to know you found the ordering process simple and the pricing competitive too. We truly appreciate your support and hope to help you again in the future.
Risposta di FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with the flooring and felt it offered great value for money. It’s also great to hear our communication helped make the experience a positive one from start to finish.
Communication was excellent and items…
Communication was excellent and items received earlier than expected
23 marzo 2026
Risposta di FranklyFlooring&Furniture
Thank you for your feedback. We’re really pleased you were kept well informed throughout and that your order arrived even sooner than expected. We truly appreciate you taking the time to share your experience with us.
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