I had a missing connector/adapter for a set of fans I'd bought, and wasn't able to source this from vendors or on used market. Fractal Design's support in helping was fantastic in all respects (cheers... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought a Fractal Refine chair and, after only around 20 days of use, it developed a creaking noise when rotating. I contacted Fractal Design support, explained the issue and provided the request... Leggi di più
Lodged a ticket about an issue with my scape headset, got a real reply within 24hrs where I was told a replacement part would be shipped as soon as they where available. A week or so later I get an em... Leggi di più
PC Gehäuse und Design sind ausgezeichnet. Support aufgrund einer defekten Front große Klasse. Schnelle Neulieferung. Generell stellen gute Produkte zwar den wichtigsten Aspekt eines Unternehmens dar... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fractal Design is a PC gaming brand based in Gothenburg, Sweden. Since its inception in 2007, Fractal has developed hardware and equipment that fuse Scandinavian design, user-first innovation, and precision engineering. Today, Fractal offers products that reimagine the environment and experience of gaming for a worldwide community.
Informazioni di contatto
Victor Hasselblads Gata 16, 421 31, Västra Frölunda, Svezia
- fractal-design.com
4,7
Eccellente
106 recensioni
Non risultano inviti alla recensione recenti
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Le persone hanno visualizzato anche
I damaged the headphone port on the…
I damaged the headphone port on the front panel of my case by tripping on a cable, and contacted support about purchasing a replacement part. Support (both phone and email) was very professional, responsive, helpful in getting me a replacement shipped out ASAP. Great case and incredible support experience. Thank you Fractal Design!
13 dicembre 2019
Non scritta su invito
Fantastic company and customer service
Fantastic company, after buying my case a couple of years ago I asked about a replacement side panel since mine was pretty scratched up as it's plastic and didn't take well to anything touching it. They offered me a replacement right away! Excellent!
19 novembre 2019
Non scritta su invito
Sent replacement screw for case panel free of charge within a week
I sent them an email saying I lost one of the screws to my Meshify C case, and they offered to send me the screw free of charge. My email was replied to within a day, with a link to a order replacement form.
The customer support was very friendly and helpful.
I cannot speak for how they would deal with missing orders or faulty parts from an initial purchase, however their replacement system was excellent. Though I doubt if it was the entire side panel that was damaged I would receive a new one. Nonetheless it was brilliant customer service and in an era of paper pushers I am glad there is still some logical simplicity left in the world.
24 maggio 2019
Non scritta su invito
worse customer support i had doesnt…
worse customer support i had doesnt respond to my ticket for so long after finding the leak in my package they just closed my ticket and started ignoring me great support from this company
nothing but Thiefs. stay away from this company
now im without my 360mm rad and my money since i cant return my item back to amazon to get a replacement.
STAY Away
27 marzo 2018
Non scritta su invito
Fantastic company
Fantastic company. Despite my case being over 3 years old, after contacting the company about how to order some cable which was defective when I did apply too much pressure, I was pleased to know that they would send the part free of charge, Didn't expect it, just being able to order a spare part, which from most of the manufacturers is almost impossible, that was a pleasant surprise. Built quality is many levels above some so called premium brands. A+++
19 novembre 2017
Non scritta su invito
Great costumer service! And great case too!
My front audio-jack was giving me some trouble with my Fractal Design Define R4. The case is more than 2 years old, so I messaged their support team to see if I could get to buy a new audio/mic-jack component to the front end of the case. Within 30 min. I received an e-mail, saying that I should send my serial number and address, and they would send me an replacement audio-kit which would arrive in around 7 days free of charge! Now that is amazing costumer service and I just wanted to thank the support team over at Fractal Design for helping me out! Also, I really enjoy the case!
21 settembre 2017
Non scritta su invito
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