Fractal Design Recensioni 

Top product and excellent customer support.

I recently bought a Fractal Meshify C case since I've heard a lot of good about the product and needed to upgrade from my old anemic case.
I have to say, the product was as expected and works perfectly.
I had a small issue where one of the rubber grommets was missing from one of the hard drive bays, however fractals customer support was very quick and just sent me a replacement straight away. Top-notch customer support.

6 out of 5 Stars!!
i asked where i can get a sparepart and the answer was: "the piece is on its way to you!"
awesome!

I bought a 2nd hand computer with a Fractal Design case. On delivery I saw the glass side panel was broken. Both case and parts are out of production, so no store in the Netherlands had the glass panel. I contacted the Fractal customer service and within 2 days I got a new panel delivered to my home address! And free of charge. Exceptional service!!

I have bought two products by Fractal Design (a computer case and fan) and sadly both of them had flaws. Yes, their products are designed in Sweden, but manufactured - probably cheaply - in China.

The customer service was OK and therefore I give this company two stars.

I've had the Define R6 for a number of years now, and I'm still convinced it's the best looking case I have owned. I have a 240mm rad on the front along with a disc drive directly above, and I did not run in to any spacing issues. Cable management is a breeze. The ability to hook my drives behind the ATX base without requiring any kind of bulky housing is wonderful. The fans that came with the case are also excellent quality, and silent. Their support is unbeatable, and any time I've had issues they have been able to send over a spare part! Highly recommended.

Köpte en färdigbyggd dator. Bra specs osv, men jag stör mig lite på RGB och så, skickade till kundsupport och fick en solid panel gratis

Ps; När panelen kom med UPS 1 dag senare märkte jag att den var för fel sida av skalet, skickade ett till support mail och lärde mig att man kan byta sida på panelerna med bara en skruvmejsel

Tack Tim

Had two fractal design cases, which have both been excellent. After losing a thumb screw for one I contacted support and offered to pay for the screw, since I thought any warranty my case came with would have already expired. I received a response within three hours notifying me that a replacement screw would be sent to me free of charge.

best customer service ever.

I've reached out to fractal when my glass panel broke.
They managed to answer my request and ship my replacement in less than 24 hours.
I received the package in less than 72 business hours.
Really top notch customer service.

thanks Fractal Design.

Purchased a define r6 from Amazon, they sent the wrong version without the USB C header. Reached out to FD support, Anton responded within 24 hours, problem solved and a header is on it's way. 10/10

I've researched Tom's of etiz omand this is NOT etiz!!! This still had me hallucinating and crying. Absolute horrible time stay away fro that guy iij t is definitely NOT ETIZOLAM!!!!

So I broke ny side panel and sent them a message ejere i could buy one and then I just recived one for FREE evne I Broke it best customer service ever

The costumer service is awesome... I bought a fractal design s28 aio from proshop.dk. There was a some small, but important parts missing for me to able to mount this new cooler. (It was a demo model that Proshop used in their down showroom) Proshop wouldn't/couldn't send me the missing parts but I then reached out to fractal design and got in touch with their swedish shop
Their response was; we'll send you the complete kit for free!
I LOVE this kind of service. Thanks to Fractal Design in Sweden!

Brian, Denmark

Recently decided to give my Define R5 some upgrades and discovered I was lacking screws to fit the case. After struggling to find the info online from other users, I emailed customer support. They let me know exactly which screws I needed and even offered to send some for free if I couldn't find them elsewhere. Thanks for your help Shane @ Fractal. Cheers

I'm currently building in the Define R6 - USBC and it's a truly excellent case. The modularity and expandability is exceptional and the build quality is some fo the best I've worked with.

Having spent a lot of time working with Corsair and Deep Cool cases, this has made for a wonderful change.

Got like 8 years old case. I broke down couple buttons and ports in front panel. Contacted them and got new ones. Everything works great :)

Vector RS Led was defective, troubleshooted it myself and opened a support ticket updating every step I did, eventually I solved it and the problem was due to a faulty PCB, even after I solved it myself using rubber grommets they still offered to send a new PCB.

I ordered a replacement panel over 2 months and still no word or updates. This is a trend for this company. Decided to go with NZXT. Couldn’t be happier

I broke my define C glass plane accidentally last month. Then I contacted the support immediately. In the same day I got their response. They were so kind that they agreed to send me another plane free of charge and redirecting me my local distributor. I am satisfied with their responsiveness and effectiveness.