ForwardBuy.com Recensioni 

433
TrustScore 3.5 su 5

3,7

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Valutata 1 stelle su 5

Never respond to emails even after following up with them multiple times. Charged me excessive shipping costs for a 1 kg item, leading to shipping costs exceeding the original price. Will never use th... Leggi di più

Valutata 5 stelle su 5

I have used their services twice now. Perfect experience both times! Communication is fast and informative. They keep asking what I want to do if something comes up. The only downside is that I can'... Leggi di più

Valutata 5 stelle su 5

Everything went well and smoothly! Payed for me super fast and arrived at the warehouse fast aswell! Fees are reasonable prices and shipped fast! Little inconvenience is fees when it arrived to me tha... Leggi di più

Valutata 5 stelle su 5

I honestly wasn't sure whether or not to trust this company since I'd never heard of it until I started researching how to get a package from Malaysia to me in the US. I'm glad that I found ForwardB... Leggi di più

Dettagli dell'azienda

  1. Servizio di corriere

Informazioni fornite da varie fonti esterne

ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

433 recensioni

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3,7

Tutte le recensioni

(433)

28 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I asked twice if they deliver parcels…

I asked twice if they deliver parcels to Ukraine. They confirmed twice that they do. But when the goods were in Singapore, they said they could not deliver them to Ukraine. I had to deliver them to Poland to another intermediary, pay him extra money for sending them to Ukraine, and also fill out customs paperwork. I do not recommend this service to anyone!

1 luglio 2024
Logo di ForwardBuy.com

Risposta di ForwardBuy.com

Dear Customer - We sincerely apologize for the inconvenience caused. Due to unavailability of shipping providers currently, we were unable to ship to your destination.

Valutata 5 stelle su 5

forwardbuy is 100% safe and reliable

forwardbuy is 100% safe and reliable! 💕💛 if you’re looking to shop for goods and products overseas in Singapore, India, and Canada. ✅

I wanted an item in Singapore on Carousell.com and forwardbuy provided 5 star service. ⭐️ They replied quickly to emails. 💫 Order cancellation is also stress free they refunded me immediately when I had to cancel my order before. 🙏😮‍💨 Definitely recommend and enjoy using forwardbuy when I want to shop overseas. ☺️ 🛍️ They are a honest and genuine business as well as your online shopping buddy! 💛Simply Tell the item ,website, and country and they will handle everything. 😊🙏

25 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Expensive Shipping

I bought a boots to be shipped to Japan and the shipping cost turns out to be SG$216, which is extremely expensive. and i know there must be cheaper options. I sent a reply regarding this matter and got no replies so far about solutions. So in the end i still may have to pay for the most ridiculous amount of shipping cost i have ever experienced.

27 maggio 2024
Non scritta su invito
Logo di ForwardBuy.com

Risposta di ForwardBuy.com

Dear Customer. We thank you for your feedback. As explained to you through email, shipping cost is based on highest of actual weight and volumetric weight (using dimensions). Your item's shipment cost is expensive due to the dimension of the item which beyond our control.

We noted that our team has already assisted you to ship the item via economical option to Japan. We strive our best to reply to all emails within 2 business days and we request your kind understanding. Do let us know if any other assistance is required. We will do our best.

Valutata 4 stelle su 5

Reliable

Overall a good experience. Once they got my package, they shipped it really fast, it actually arrived a few days earlier than it estimated. Customer support will always get back to your questions if you email them, but when they’re available to reapond to emails could be made clearer. For instance, after sending an email you should receive an automated “You have emailed us outside business hours, we operate during 7:00am-2:00pm in our time zone. We will get to you ASAP”. For our benefit they could also send a copy of their receipts for when they buy an item for us. Finally, the shipping cost was pretty expensive. I had about a $300 order and shipping was almost an additional $150. That’s probably not something totally in their control, it’s the decision of FedEx or whatever shipping company they use, but it’s an important disclaimer to add. The shipping weight was almost 7x the actual weight of the items I bought, but I don’t know how that worked out. Maybe there’s some minimum weight an item must be. Use their shipping cost calculator, it is pretty accurate. Ultimately, I got my item and they responded to my emails so I’m satisfied.

3 maggio 2024
Valutata 5 stelle su 5

5* service!

Used this company a few months back and had a great experience. I was shipping odiferous materials and most other companies were either trying to charge me a premium or were claiming couriers would not handle the package. Forward buy shipped my goods with no issues and my items reached me in perfect condition.. I will be using them again this week. One thing I would say is I would prefer if they used DHL to ship my items this time as FedEx run a bad service here in the UK. My items moved quickly through the network in India (Thanks FedEx India) but when it got to the UK it took them ten days to deliver and they kept lying about missed deliveries. Apart from that my experience with ForwardBuy was top notch! Thanks guys!!

12 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

I am very pleased

I am very pleased. Everything went according to plan. I used the assisted purchasing service and was not disappointed. The cost was affordable the forwarded shipping was fast and the communication was good with prompt responses and status updates. This was my first experience with forwardbuy.com but it will not be my last.Thanks again.

1 aprile 2024
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. They replied to all my emails in a timely manner. Shipping costs are very reasonable compared to other companies. Continue the great work.

2 aprile 2024
Valutata 5 stelle su 5

Fast communication and great packaging

Fast communication and great packaging. I had a few questions and they responded quickly. Their packaging was phenomenal; I didn't expect all of my purchases to be in a small box yet it was there, wrapped and undamaged! Thank you bruh

23 marzo 2024
Valutata 5 stelle su 5

Forwardbuy is amazing!

Forwardbuy is trustworthy. I’m from the U.S. :) I used Google lens/images to search for an item I really wanted that was no longer manufactured from hello kitty. I ended up finding one left available on a Singaporean app called Carousell. The seller was difficult when I tried to ask her if she sell it to me through other methods. Carousell mainly sells with meet up only method.. which is bummer if you don’t live in that country. I even offered her extra money and she ignored me sadly! However, I was adamant about getting the bag, I did some googling, and discovered forwardbuy. It looks professional and honest so I tried it out for myself given my situation.

Their website explains the options they give you well. Forwardbuy is able to purchase the item for you with ‘shop for me option’. Be mindful if you are overseas the time difference. They will reply during Singapore working hours. I was patient and noticed this! Forwardbuy replied to all my emails throughout the buying process and shipping. This was the fastest shipping ever too honestly. My hello kitty bag arrived in 2 days after getting shipment confirmation. Not sure if it was because I only had one item but I was impressed and happy with how useful this service was for me. Also happy I found a seller who had the bag with authentic tags on it and for bargain price of only 25 usd. :)

they were able to get my difficult seller to respond swiftly in 1 day after contacting her with price agreement and arrangement to pick the item up after 1-2 days. Everything went smooth and couldn’t believe how easy everything was once I got one of their personal shoppers involved in the process. Thank you to the man who picked my item up and delivered it your an angel. lol

If u need items ordered from Singapore or india they have ur back! :)

7 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Superb!

FedEx lost my package, so they sent me a replacement at no additional charge which arrived promptly!

31 gennaio 2024

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