Liam Taylor Build and Installation Engineer, he went above and beyond to resolve the outstanding issues with our new install. Give this man a pay rise, for his manner, ability to listen and under... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Horrific level of service. Incompetent, tardy and stroppy. Hours spent chasing resolution of a basic issue. 2 phone calls and 7 emails later. Still no response. *** UPDATE *** A... Leggi di più
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Robbie Holland delivered really helpful training on our Horizon Contact phone system. He was clear, patient and made sure we understood each feature, and followed up afterwards with a training video a... Leggi di più
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The speed of correcting the error that was made is the reason for the 4 stars. However, the error should not have happened in the first place. Our call flow had been removed causing patients to be u... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi per le imprese
- anche in
- Consulente informatico
- Fornitore di energia
- Provider di servizi per le telecomunicazioni
- Servizi per le aziende
- Servizio di telefonia e internet
Scritti dall'azienda
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Informazioni di contatto
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, Regno Unito
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4,1
Molto buono
3K recensioni
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Focus are so helpful and communicative…
Focus are so helpful and communicative and resolve my issues quickly.
28 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for your wonderful feedback! We're delighted to hear that our team have been so helpful, communicative and quick to resolve your issues.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Really good knowledge
Really good knowledge, experience and enthuisasm
29 giugno 2026
Non scritta su invito
Risposta di Focus Group
Good morning Andrew,
Thank you for your feedback! We're pleased to hear that the knowledge, and enthusiasm of our team made a positive impression.
Kind Regards,
Louise
Robbie Holland was excellent as always
Robbie Holland was excellent as always, really saved the day and communicated so efficiently!
30 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're delighted to hear that Robbie communicated so efficiently.
We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Ross Bridle - He is a credit to your company
Ross Bridle went above & beyond to fix our complex IT / internet problem. He’s professional, kept us updated, more importantly explained everything in layman’s terms. When he returned to another of our sites, he recommend common sense improvements to get the best out of our IT system within our budget. Ross is a true credit to your company who really cares, Great customer service is what’s it’s about.
30 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Sarah,
Thank you so much for your wonderful feedback! We're delighted to hear that Ross went above and beyond to resolve your complex IT and internet issues across your sites.
It's great to know he kept you updated throughout, explained everything clearly and made practical recommendations to get the best out of your IT system. We'll be sure to pass your kind words on to Ross - he'll really appreciate the recognition.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Excellent training.
The trainer, Robbie Holland, was efficient and knowledgeable about the product and service. Showed all the important bits with advice on how you would use them in real life. Very helpful. Thank you.
30 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Mark,
Thank you for your feedback! We're pleased to hear that Robbie provided such an efficient and knowledgeable training session, with practical real-life advice on how to use the system effectively.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Superb customer service
Was really impressed with the onboarding process, I would recommend Focus.
29 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Andy,
Thank you for your feedback and recommendation! We're delighted to hear that you were so impressed with the onboarding process.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Really struggle to get an engineer out…
Really struggle to get an engineer out and feel we are responsible to carry out actions that we know nothing about.
27 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been struggling to get an engineer out and understand how frustrating this must be.
Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review your case and arrange the appropriate assistance?
Kind Regards,
Louise
Risposta di Focus Group
Good morning Sally,
Thank you for your feedback! We're pleased to hear that your request was actioned so promptly.
Kind Regards,
Louise
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear your issue was resolved quickly.
Kind Regards,
Louise
Really helpful session with Robbie…
Really helpful session with Robbie Holland, answered all our questions and gave us a tour round the system
28 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon April,
Thank you for your feedback! We're pleased to hear that Robbie provided such a helpful session and gave you a thorough tour of the system.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Obi made the differance he stuck to the…
Obi made the differance he stuck to the job until he had sorted it . Very greatful to him
27 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're delighted to hear that our engineer stuck with the problem until it was fully resolved.
We'll make sure your kind words are passed on to the team.
Kind Regards,
Louise
Quick response and action.
27 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that your query was dealt with quickly.
Kind Regards,
Louise
Avoid — Ombudsman upheld my complaint
I would not recommend Focus Group.
I had a long and extremely frustrating dispute with them over a broadband contract. In my experience, the contract position was not explained clearly, and when I later tried to cancel after moving property, I was told different things at different stages.
At one point, I was told the service could end after the notice period with no early termination fee. Focus later changed its position and claimed I was tied into a much longer contract, with a substantial early termination fee.
I challenged this through Focus’s complaints process, but it was not resolved until I escalated the matter to the Communications Ombudsman. The Ombudsman upheld my complaint and found that Focus had not clearly and prominently informed me of the longer contract term or obtained the required express agreement.
Only after the Ombudsman decision did Focus agree to waive the early termination fee, terminate the services without penalty, apply a goodwill credit and refund the remaining credit balance.
This took a significant amount of time, stress and effort to resolve. Based on my experience, I would strongly advise anyone considering Focus Group to read the contract extremely carefully, question any minimum term or waiver wording, and get everything confirmed in writing before signing.
27 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon James,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration and stress this dispute caused you, and we regret that it reached the stage of Ombudsman involvement before a resolution was reached.
We note that the Ombudsman's decision has since been acted upon and the matter resolved accordingly. We appreciate your feedback regarding contract clarity, and this will be shared with the relevant teams as we continually look to improve how we communicate contract terms to our customers.
We wish you well going forward.
Kind Regards,
Louise
The focusgroup techs are very helpful
The focusgroup techs are very helpful, but sometimes, it can take days for a new authorisation key for micollab
24 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that our technical team have been helpful.
We appreciate you flagging the delays, this is useful feedback and we will share it with the relevant team to see how we can improve response times.
Kind Regards,
Louise
No issues or problems with Focus at…
No issues or problems with Focus at all.
We always receive what we ask for and a follow up is sent to confirm we have got what we want.
23 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're delighted to hear that you consistently receive exactly what you need and that our follow-up process works well for you.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Review of John McNamara
Had the Privilege of working with John McNamara over the last few weeks, through plenty of situations his communication, work ethic and way of doing things made the experience effortless where it would have been the absolute opposite if he wasn't the man on the job, great great GREAT! employee you have at this company and i hope it's recognised!
Luke
24 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Luke,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that John made such a positive impact throughout your experience.
It's fantastic to know that his communication, work ethic and approach made what could have been a challenging process feel effortless. We will absolutely make sure John's efforts are recognised - feedback like this means a great deal to him and the whole team.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Focus has been a big let down to us…
Focus has been a big let down to us recently, earlier this month/June we had issues with physical devices, I recall emailing several times, I raised an email to the customer service team to raise a complaint on the 25th June 2026 which still has not been addressed - along side emailing several other members of the focus group team. As we are a GP surgery service like this is not ideal.
23 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you've been experiencing with your devices and completely understand how critical reliable service is for a GP surgery.
We take complaints very seriously and regret that you feel your concerns have not been addressed in a timely manner. We would like to investigate this matter urgently and ensure your complaint is resolved promptly.
Could you please contact us directly at customerservice@focusgroup.co.uk with your account and complaint details so our team can locate your case and ensure it is escalated as a priority?
We appreciate your patience and apologise for the disruption this has caused.
Kind Regards,
Louise
Risposta di Focus Group
Good morning Roland,
Thank you for your feedback! We're delighted to hear you're enjoying the service.
Kind Regards,
Louise
We have been with this company for 10 Years Were Great now Awful
We have been with this company for around 10 years .
They used to be personal and approachable but im assuming they were taken over by a big company and are now just out for money.
I signed up for a contract which at first glance seemed to be no minimum term but couple of years later when I started getting billing problems ( doubled) for no reason they pointed out the tiniest print in terms and conditions 5 years !
Any way now i'm out of term and told them I'm leaving they are Miraculously saying they can reduce my monthly bill by 60 per cent ......so you've been royally F'ing me for 5 years but think im going to stay NOT A CHANCE
Please be warned
24 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Shiralee,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, particularly regarding the billing issues and contract terms, and we understand your frustration after such a long time as a customer.
If you would like to discuss your concerns further, please don't hesitate to contact us at customerservice@focusgroup.co.uk with your account details.
We appreciate your loyalty over the years.
Kind Regards,
Louise
Quick response
Very quick to respond to my telephone problem, people were telling me this morning that they could hardly hear me and the line was crackly.
20 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear that our team responded so quickly to resolve your telephone issue.
Kind Regards,
Louise
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