Liam Taylor Build and Installation Engineer, he went above and beyond to resolve the outstanding issues with our new install. Give this man a pay rise, for his manner, ability to listen and under... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Horrific level of service. Incompetent, tardy and stroppy. Hours spent chasing resolution of a basic issue. 2 phone calls and 7 emails later. Still no response. *** UPDATE *** A... Leggi di più
L'azienda ha risposto
Robbie Holland delivered really helpful training on our Horizon Contact phone system. He was clear, patient and made sure we understood each feature, and followed up afterwards with a training video a... Leggi di più
L'azienda ha risposto
The speed of correcting the error that was made is the reason for the 4 stars. However, the error should not have happened in the first place. Our call flow had been removed causing patients to be u... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi per le imprese
- anche in
- Consulente informatico
- Fornitore di energia
- Provider di servizi per le telecomunicazioni
- Servizi per le aziende
- Servizio di telefonia e internet
Scritti dall'azienda
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Informazioni di contatto
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, Regno Unito
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4,1
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Focus Group
Good morning Chris,
Thank you for your feedback! We're pleased to hear that you received such a smooth and efficient service.
Kind Regards,
Louise
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear that your query was dealt with promptly and resolved quickly.
Kind Regards,
Louise
Risposta di Focus Group
Good morning
Thank you for your feedback! We're delighted to hear that our team are always quick to respond and resolve your queries.
Kind Regards,
Louise
Good customer services
Query was promptly actioned and I was kept updated with the progress
7 agosto 2026
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear that your query was promptly actioned and that you were kept updated throughout.
Kind Regards,
Louise
Helped incredibly quickly with my issue…
Helped incredibly quickly with my issue and without disruption to our working
7 agosto 2026
Risposta di Focus Group
Good morning Courtney,
Thank you for your feedback! We're pleased to hear that your issue was resolved so quickly and without any disruption to your working day.
Kind Regards,
Louise
Very good and informative
Very good and informative training session, Robbie was very helpful and helped us set up the system.
12 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Tony,
Thank you for your feedback! We're pleased to hear that Robbie provided such a helpful and informative training session.
We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
My Ascend training with Robbie Holland…
My Ascend training with Robbie Holland was easy to follow. He was friendly and happy to receive any questions and explained everything really clearly.
Ascend is a great piece of software and I'm really enjoying using it.
Many thanks
Nat Wilson - Challengers
30 giugno 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Nat,
Thank you for your feedback! We're delighted to hear that Robbie made your Ascend training so easy to follow.
It's great to know you're enjoying using Ascend - it really is a fantastic piece of software. We'll be sure to pass your kind words on to Robbie.
Kind Regards,
Louise
Robbie Holland conducted our training…
Robbie Holland conducted our training session when we transferred our telephone system across. The training was clear and concise and the staff team were able to transition across to using the new system fairly seamlessly. The additional documentation and recording of the session were also useful to have.
9 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Zoe,
Thank you for your feedback! We're pleased to hear that Robbie provided such clear and concise training.
It's great to know the additional documentation and session recording have also been useful. We'll be sure to pass your comments on to Robbie.
Kind Regards,
Louise
Risposta di Focus Group
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and completely understand how frustrating it must be.
This is not the level of service we aim to provide, and we would like to investigate this matter further. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review your open issues.
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Weeks and months of unanswered emails…
Weeks and months of unanswered emails and messages to get a PAC code.
Hide/dont disclose vat charges in their quotes.
Ryan, John and others do not read emails or respond.
9 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good morning Harry,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you've experienced.
We would like to investigate this matter urgently. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can take immediate ownership of your case and resolve this without further delay?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Bob was very good
Bob was very good. Understood my request and had it sorted the same day.
Thank you
Debbie
Stellar Healthcare
5 agosto 2026
Risposta di Focus Group
Good morning Debbie,
Thank you for your feedback! We're pleased to hear that Bob understood your request and had everything sorted so promptly on the same day.
We'll be sure to pass your kind words on to him.
Kind Regards,
Louise
Risposta di Focus Group
Good morning Catherine,
Thank you for your feedback! We're pleased to hear that our technician was so helpful and pleasant.
Kind Regards,
Louise
Very quick and efficient to replying to…
Very quick and efficient to replying to emails, solving any issues.
4 agosto 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that our team have been quick and efficient in responding to your emails and resolving your issues.
Kind Regards,
Louise
An utterly useless organisation…
They are the most useless organisation I’ve ever dealt with. They don’t respond to concerns and don’t follow up on queries. I asked for a cap to be put on spending and was told that this was in place. Then got a bill for £300 of extra internet as it appears no cap was ever put in place as promised. An absolute shambles.
4 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Edward,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and completely understand how frustrating this must be. This is not the level of service we aim to provide.
We would like to investigate this matter urgently. Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review the charges and work towards a resolution?
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Worst customer service ever
UPDATE:
3 weeks ago I left this review to which Focua group said they would look into and come back to me. Still
Nothing and no replies to any of my emails still waiting for a credit of £1100 from beginning of July! JUST AVOID AT ALL COSTS!
Worst customer service ever,
1. Sold us a service for mobile phones and over charged us by £1100 for it not being set up correctly. Promised a refund for this and still waiting.
2. Our MD passed away and we asked Focus to divert calls from his number to another, this never happened and 2 years later they tried to charge us over £300 to cancel the line that they never set up properly in the first place.
3. Focus told us a certain phone line of ours was going to be cut off in six months so we needed to cease it. As it was our old fax line number we took the advice given to us. Focus never checked the line before ceasing and this meant we lost our entire in house computer system for nearly a week. We had to pay another company £185 per hour to help us resolve this. Focus didn't do anything and they have actually had the audacity to say it wasn't there fault as line would be cancelled eventually anyway. what a weeks worth of our sales wasn't their fault?!? The other company could not have been more helpful sorting our Focus complete mess!
4. Sent an official complaint letter on Friday, it is now Tuesday afternoon and not had a single response to it just a case that says it is resolved. It is not resolved at all as we are still awaiting £1100 credit, and a reason why they decided to cut of our phoneline before checking it.
They will probably reply to this review asking us to email as they have with ever other 1 star review. I have done this several times and get no reply so what's the point. I have never known such an awful company to work with.
4 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good morning Stacey,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced and we appreciate you bringing these to our attention.
We want to assure you that your concerns have been noted and your case is currently being reviewed in full. A member of our team will be in contact with you directly to work through each of the outstanding matters and ensure they are properly addressed.
We appreciate your patience in the meantime.
Kind Regards,
Louise
Risposta di Focus Group
Good afternoon David,
Thank you for your feedback! We're pleased to hear that the presentation was well explained and demonstrated.
Kind Regards,
Louise
System stable and relaible
System stable and relaible. Funcionality easy to use and provides staff with a good user experience. Training from Adam Hamilton has been great.
3 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're delighted to hear that the system has been stable and reliable, and that the functionality is providing your staff with a good user experience.
It's great to know that Adam's training has contributed to that positive experience. We'll be sure to pass your comments on to him.
Kind Regards,
Louise
Good communication
very responsive but this particular wallboard problem did take a while to sort out but kept in touch along the way to make sure so that was a positive thing
30 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that our team were responsive and kept you updated throughout, even though the wallboard issue took a little longer than usual to resolve.
We appreciate your patience and your positive comments about our communication throughout the process.
Kind Regards,
Louise
Excellent service from Gary Mills
I dealt with Gary Mills who was the most helpful person I have dealt with at Focus. Gary made contact with me, remoted on to my laptop and talked me through everything he was doing. He fixed my issue quickly and updated me along the whole process.
I cannot thank Gary enough for his patience, professionalism and knowledge in resolving an issue that was making it difficult for me to work.
3 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Jo,
Thank you so much for your wonderful feedback! We're delighted to hear that Gary provided such an outstanding level of support and got your issue resolved so efficiently.
It's great to know he kept you informed throughout the process and demonstrated such patience, professionalism and knowledge. We'll be sure to pass your kind words on to Gary - he'll really appreciate it.
Kind Regards,
Louise
Really informative and helpful training…
Really informative and helpful training provided by Adam Hamilton!
3 agosto 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Ryan,
Thank you for your feedback! We're pleased to hear that Adam provided such informative and helpful training.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.