Liam Taylor Build and Installation Engineer, he went above and beyond to resolve the outstanding issues with our new install. Give this man a pay rise, for his manner, ability to listen and under... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Horrific level of service. Incompetent, tardy and stroppy. Hours spent chasing resolution of a basic issue. 2 phone calls and 7 emails later. Still no response. *** UPDATE *** A... Leggi di più
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Robbie Holland delivered really helpful training on our Horizon Contact phone system. He was clear, patient and made sure we understood each feature, and followed up afterwards with a training video a... Leggi di più
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The speed of correcting the error that was made is the reason for the 4 stars. However, the error should not have happened in the first place. Our call flow had been removed causing patients to be u... Leggi di più
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Dettagli dell'azienda
- Servizi per le imprese
- anche in
- Consulente informatico
- Fornitore di energia
- Provider di servizi per le telecomunicazioni
- Servizi per le aziende
- Servizio di telefonia e internet
Scritti dall'azienda
Established in 2003, Focus Group is proud to be one of the UK’s leading independent providers of essential business technology. We deliver end-to-end solutions across telecoms, connectivity, IT, networking, mobile and energy — all under one roof, with a single point of contact and one simple bill. Whether you're an SME, a global enterprise, or part of the public or third sector, we take the time to understand your unique needs and deliver tailored technology solutions that work for you. Our teams are experts in their fields - passionate about delivering the right outcomes and committed to ensuring your operations run smoothly. From keeping your phone systems performing at their best, to optimising your IT, securing your data, and keeping your teams connected, we're here to support you - every step of the way. So you can focus on what matters most: growing your business.
Informazioni di contatto
Focus House, Ham Road, BN43 6PA, Shoreham-by-Sea, Regno Unito
- 0330 024 2000
- info@focusgroup.co.uk
- focusgroup.co.uk
4,1
Molto buono
3K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very very poor internet connection
Very very poor internet connection, we pay over £37 for 30gb if we ever even acheive that, we can receive a full fibre connection now, but they wont increase the speed as they say it costs more as we are in contract. you can get 1130 Mbps from virgin right now for £26. No concern for whether customers receive a good service
24 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Phil,
Thank you for taking the time to share your feedback. We're sorry to hear about the poor internet connection you've been experiencing and understand how frustrating this must be.
Could you please contact us directly at customerservice@focusgroup.co.uk with your account details so our team can review your account and explore what we can do to help.
We appreciate you bringing this to our attention.
Kind Regards,
Louise
Allen is always super helpful and my…
Allen is always super helpful and my issues are resolved immediate
23 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're delighted to hear that Allen is always so helpful and resolves your issues immediately.
We'll be sure to pass your comments on.
Kind Regards,
Louise
The support and comms we receive from…
The support and comms we receive from Focus (Trevor mainly) is brilliant... Keeps tickets updated at all stages and goes above and beyond to support and maintain our phone system
23 luglio 2026
Risposta di Focus Group
Good morning Craig,
Thank you so much for your wonderful feedback! We're delighted to hear that Trevor has been providing such brilliant support and communication.
We'll be sure to pass your kind words on - he'll really appreciate it.
Kind Regards,
Louise
Poor service
Can we please set up a call with the CEO
Sanjeev Ohri @ 07960506506 to discuss the current contract and ongoing concerns
Regards
Sanjeev
22 luglio 2026
Risposta di Focus Group
Good morning Sanjeev,
Thank you for reaching out. We can confirm that we have identified your account and someone from our team will be in contact with you shortly to discuss your ongoing concerns.
We appreciate your patience and look forward to speaking with you.
Kind Regards,
Louise
Not ready
Unfortunately, they are not able to accommodate a fully managed IT service for a global SME yet. While they promise the world, in reality they lack the processes, staff to accommodate the basic needs and SLA's.
15 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for taking the time to share your feedback. We're sorry to hear that our managed IT service hasn't fully met your expectations.
We can confirm that we are aware of your concerns and someone from our team will be in contact with you as part of our ongoing discussions to work towards a resolution.
We appreciate your patience and look forward to speaking with you.
Kind Regards,
Louise
Great service from Mark
Great service from Mark. Continued to investigate the issue until resolved.
22 luglio 2026
Risposta di Focus Group
Good morning Abby,
Thank you for your feedback! We're pleased to hear that Mark provided such great service and persisted until your issue was fully resolved.
We'll be sure to pass your comments on to Mark.
Kind Regards,
Louise
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're pleased to hear that Jason was so helpful in resolving your problem.
We'll be sure to pass your comments.
Kind Regards,
Louise
Sorted my issue very quickly and with…
Sorted my issue very quickly and with patience as communication was a challenge.
21 luglio 2026
Risposta di Focus Group
Good afternoon Paul,
Thank you for your feedback! We're pleased to hear that your issue was sorted quickly and with patience, even when communication presented a challenge.
If you have any further queries, our team are always happy to help.
Kind Regards,
Louise
Dorje Dickins-Eastick is an absolute…
Dorje Dickins-Eastick is an absolute credit to the Focus group company.
He is an absolute credit to the Focus Group and has consistently provided our business with exceptional service. His communication skills are outstanding, and his responsiveness and availability have been second to none.
Nothing has ever been too much trouble, and he always goes above and beyond to ensure our needs are met.
Please pass on my sincere appreciation and thanks for everything he has done. It has been a genuine pleasure working with him.
21 luglio 2026
Risposta di Focus Group
Good afternoon Nicola,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that Dorje has made such a positive impact on your business.
It's fantastic to know that his communication, responsiveness and willingness to go above and beyond have made such a difference. We'll make sure your sincere appreciation is passed on to Dorje - feedback like this means a great deal to him and the whole team.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
Training
We had a really informative and useful training session with Adam. He took the time to understand our requirements and clearly explain the functionality of the new phone system.
21 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Rachel,
Thank you for your feedback! We're pleased to hear that Adam provided such an informative and useful training session, taking the time to understand your requirements and explain the system clearly.
We'll be sure to pass your comments on to Adam.
Kind Regards,
Louise
Resolved in a timely manner as expected
20 luglio 2026
Risposta di Focus Group
Good morning,
Thank you for your feedback! We're glad to hear everything was resolved promptly.
If you require any further assistance, our team are always happy to help.
Kind Regards,
Louise
Very helpful and friendly service
Very helpful and friendly service from Adam Hamilton.
26 giugno 2026
Non scritta su invito
Risposta di Focus Group
Good morning Jasmine,
Thank you for your feedback! We're pleased to hear that Adam provided such helpful and friendly service.
We'll be sure to pass your comments on.
Kind Regards,
Louise
Expert Support
Today I attended a training session with Adam Hamilton, and I found it extremely beneficial. Adam was able to answer all of my questions and guided me step by step through programming our office phones via the portal. Once demonstrated, the system proved to be very easy to understand.
Adam also introduced me to a range of additional features that will provide significant benefits to our business, both now and as we continue to grow. As a growing company, the support provided by Focus is incredibly important to us, and this training session has given me the confidence and knowledge to use the system effectively in line with our business needs.
I would like to thank Adam for his professionalism, expertise, and clear delivery throughout the session.
21 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good morning Toni,
Thank you so much for your wonderful feedback! We're delighted to hear that your training session with Adam was so beneficial and that he was able to guide you step by step through the portal with such clarity and professionalism.
We'll be sure to pass your kind words on to Adam. Thank you again for choosing Focus Group, and we look forward to supporting you as your business grows!
Kind Regards,
Louise
Risposta di Focus Group
Good morning Sharon,
Thank you for your feedback! We're pleased to hear that your request was actioned so promptly.
Kind Regards,
Louise
Marc Evans & Gareth Haydon
Both Marc Evans & Gareth Haydon were very helpful! They sorted the problem quickly and supported me at every step.
16 luglio 2026
Risposta di Focus Group
Good afternoon,
Thank you for your feedback! We're pleased to hear that Marc and Gareth were so helpful and sorted your problem quickly whilst supporting you throughout.
We'll be sure to pass your kind words on to them both.
Kind Regards,
Louise
Excellent service from a Brilliant Team
Excellent service from a very knowledgeable, kind and professional team.
16 luglio 2026
Risposta di Focus Group
Good afternoon Laura,
Thank you for your wonderful feedback! We're delighted to hear that you received such excellent service from our team.
Thank you again for choosing Focus Group!
Kind Regards,
Louise
sound issue
Having recently had a technical issue where my phone sound was intermittent / breaking up unable to hear the caller, I contacted Focus support by using my own mobile to have them help me resolve this very frustrating issue. If my memory is correct I spoke with a very helpful lady think her name was Caitlin ? she instructed me to try a few things over the phone to establish where the fault lay, by the following day my phone line had returned to normal.
16 luglio 2026
Risposta di Focus Group
Good afternoon Carol,
Thank you for your feedback! We're pleased to hear that our support team were able to help diagnose and resolve your phone sound issue so quickly.
It's great to know the advisor walked you through the fault clearly and that everything was back to normal by the following day. We'll be sure to pass your kind words on to the team.
If you need any further assistance, please don't hesitate to get in touch.
Kind Regards,
Louise
Could have done much better.
During a recent hard down time of our systems. The staff were polite but very little action taken at a time when we really needed it. Phone lines still not corrected the following day despite many emails and telephone calls
15 luglio 2026
Risposta di Focus Group
Good afternoon Debbie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you experienced during the system downtime and the lack of urgency in getting your phone lines restored.
We completely understand how critical it is to have issues like this resolved quickly, and we regret that despite your repeated contact, the matter wasn't resolved within an acceptable timeframe.
We have identified your account and have fed your feedback back to the relevant management team. We appreciate your patience and thank you for bringing this to our attention.
Kind Regards,
Louise
Terrible at Billing Correctly
I left a review here about a month ago explaining that we had left Focus Group over a year ago after experiencing numerous billing errors over several years. Out of the blue, we then received another invoice for £12.59.
Following my review, Customer Services contacted me to apologise and issued a credit note, so I assumed the matter had finally been resolved.
However, today I've checked my emails and, unbelievably, another invoice for the exact same amount (£12.59) has arrived.
This is incredibly frustrating. You can waste hours trying to sort these issues out, and there appears to be a serious problem with the billing department. It feels as though the billing system is set up in Focus Group's favour, leaving customers to spend their own time correcting repeated mistakes.
16 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good afternoon Curtis,
Thank you for taking the time to update your review. We are truly sorry to hear that despite the credit note being issued, you have received yet another incorrect invoice.
We completely understand how incredibly frustrating this must be, particularly after already spending so much time trying to resolve these billing issues.
We can confirm that we have identified your account, a case has been raised and this will be investigated as a priority. We will be in touch with you directly to ensure this is resolved once and for all.
We appreciate your continued patience.
Kind Regards,
Louise
Worst decision we made as a company…
Worst decision we made as a company joining Focus. 3 years of no service in some branches, and unreliable service in majority. Same issue with other customers we have personally spoken to.
I would urge you to avoid making the grave mistake of using this company like we did.
1 luglio 2026
Non scritta su invito
Risposta di Focus Group
Good Morning Yassir,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience with our service over the years has been so disappointing.
We appreciate how frustrating ongoing service issues can be, particularly when they impact multiple locations and your ability to operate effectively. We regret that we were unable to deliver the level of reliability and support that your business expected from us.
Feedback like yours is taken seriously and helps us identify where improvements are needed. If you would like to discuss your experience further, our Customer Service team can be contacted on 0330 024 2000 or by email at customerservice@focusgroup.co.uk.
Thank you again for your feedback, and please accept our sincere apologies for the frustration caused.
Kind regards,
Liam
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