FNP Recensioni 

Extremely disappointing product quality and after-sales service from FNP Singapore.

I paid S$155 for a bouquet-and-cake order for my daughter’s 18th birthday—an important milestone that cannot be repeated. What was delivered fell far below the standard reasonably expected at this price.

The bouquet looked noticeably different from the product image. The advertised arrangement appeared soft, elegant, and pastel-toned, while the delivered bouquet included very bright blue filler flowers that substantially changed its overall appearance. One flower stem was also broken when the order was received.

The cake presentation showed an unacceptable lack of care and quality control. The birthday wording on the tag was smudged, printed too low on the tag, and not properly centred or aligned. The cake packaging was also not neatly folded or closed. In addition, the message card contained the careless printing error “From From Mama.”

These were not merely personal preferences. They were visible presentation, printing, and quality-control problems in an order intended for a special birthday.

When I contacted FNP, they relied on a blurry and incomplete delivery photo and maintained that the bouquet was in good condition when delivered. This response did not properly address the broken stem I photographed or the other obvious problems with the order. Instead of acknowledging the issues and offering a reasonable solution, the response left me feeling dismissed.

For S$155, I expected careful preparation, proper presentation, and responsible customer service. I received none of these. The poor quality control was disappointing, but FNP’s handling of my complaint made the experience even worse.

I am sharing edited photographs with personal names and identifying information redacted so that customers can compare the advertised product with what was actually delivered.

I would not trust FNP Singapore with another important occasion.

I placed an order for a cake to be delivered the night before my daughter’s birthday lunch the following day. Unfortunately, what followed was an extremely disappointing experience from start to finish.
When the cake arrived, the Biscoff decoration, which was supposed to be a standing character, was already broken in half. There were also visible cracks at various parts of the cake. I immediately contacted customer service and provided photographs as evidence.
Their explanation was that moisture had occurred during dispatch, causing the biscuit decoration to become soft and break off. They also strangely pointed out that the message card had been securely taped to the box. I am not sure how that addressed the actual issue with the damaged cake.
Instead of offering a replacement, they initially offered me a $15 coupon to use on a future order. I found this completely unacceptable. Why would I want to place another order with a company after receiving a damaged product? A reasonable and customer-focused response would have been to offer a replacement cake, particularly when the cake was ordered for an important family occasion.
Since they had mentioned the message card, I also took a photograph showing that the card itself had not even been properly prepared—the message was visibly off-centre. It gave the impression that very little attention had been paid to the overall presentation.
It took some time for them to respond, and I eventually had to send a reminder before receiving a further response. They then offered to send another cake, but it was of a lower value and was not the same cake I had originally ordered. When I pointed this out, they simply kept repeating that they would deliver another cake the following day. Eventually, I gave up trying to argue and accepted their proposed replacement.
The birthday celebration was a lunch event, so I specifically requested that the replacement cake be delivered earlier rather than later. However, I was told that delivery could only take place between 12pm and 5pm. Despite explaining that the cake was required for a lunch party, they simply repeated the same delivery window. Once again, I had no choice but to accept it.
Unfortunately, the experience became even worse.
The following day, when the replacement cake was supposed to arrive between 12pm and 5pm, it did not arrive within the stated delivery window. At 5:30pm, I contacted them again to ask where the cake was. The only explanation I received was that the delay was due to a high volume of orders and heavy traffic.
The cake eventually arrived at around 10:30pm—more than five hours after the promised delivery window had ended and far too late to be of any use for the birthday celebration.
To make matters worse, the replacement cake had also melted along the side, leaving it looking like a puddle of mess when it finally arrived.
What is most disappointing is not just that something went wrong with the original cake. Mistakes can happen. What matters is how a company responds when something goes wrong. In this case, the response was slow, the initial compensation was inadequate, the replacement was not equivalent to the original order, the delivery instructions were repeatedly ignored, and the replacement cake ultimately arrived several hours late and in poor condition.
This was supposed to be part of my daughter’s birthday celebration. Instead, what should have been a simple cake order became a frustrating and disappointing experience.
This is the first and last time I will order from this company.
Buyers beware.

The help i received from Aina was fast and efficient. She was polite and her responses were on point and really fast! Thank you Aina

The Rakhi delivery was requested for the 18th Aug, it got delivered earlier on the 7th Aug. Though they give a disclaimer on this. Why give a date? A couple days here and there is understandable. The rasgullas were tinned instead of fresh (disappointing) and not mentioned as such in the description. The accompanying card was crushed and receiver had to put it between books to straighten before handing over to person it was meant for.

Had problem with my credit card payment. FNP staff Aina contacted me and help me thru. She was very patience and helpful. Good job 👍

The response was fast and efficient。 Ordering process was clear and had special discount。
This is my second times ordering and will consider again if needed。

Great service from Aina from FNP. The moment i left something in the cart to browse further, she drop a message of assistance and offered further discounts. Top notch service and a world of assurance. Will order from them again .

Ms Aina is very helpful and accommodating. Thanks to her as she assist me from A-Z. She had assist me for few times and the service each time is so good. Thanks Aina

Amazing experience with my first order. Aina was super helpful throughout the process of ordering. Need to say it was my best experience!

Aina and Tanuja are very friendly and helpful with my order at 5 plus pm and they help me to expedite so that the items can be delivered to the birthday boy before he sleep.

Aina was super helpful and friendly! Make the whole process so seamless and quick!

When ordering, i checked with the CS if the message can be written in thai and she said yes. But when the gift was delivered, the message card was empty. Upon checking with the CS, she informed that that system does not support thai so the message was not printed out.
So if there is an issue with the message, shouldn’t they contact me to inform me so that I can replace the message instead of sending a blank card to the recipient?
And as compensation, they offer $10 off for the next purchase. With such service, who would purchase from them again? They have totally ruined the surprise gift!

I always come back to FNP for flowers and gifts for friends, colleagues and family. I wanted to give them a surprise and FNP never fail to help. On 27/7/26, Aina has kindly helped me with the delivery charges as i intended to send 2 bouquets to the same address. Thank you Aina for your prompt assistance. Keep up the good work.

fnp.sg is where I normally order for flowers, hampers and other gift. I am happy with the service which was provided by their customer service Aina who help me with my order today. She is very attentive and polite. Thank Aina for your service.

Good product and fast response. Thank you for accommodating my purchase and prompt support whenever I need it.🫰❤️❤️

Attended by Nisar for a last minute flower bouquet for a grand opening. Response fast & easy. Good customer service make it so simple to order & go smoothly. Thank you

Fast and efficient service! Thank you, Aina, for your excellent assistance with the ordering process.

Aina is very good customer services online, in responding the WhatsApp chat online.
She is very helpful in helping the customer problem during my submission for the purchased items. She gave a quick respond.
Indeed she suggested me for the promotion price.
Good services.
Give Aina best rate 10/10👍👍👍

FNP provide a great follow up service when I face some problem doing my ordering. They try their best to reach me with email, WhatsApp to make sure all my problem solved and get my order done. Aina is super helpful and very grateful for all her help.