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Fleeto Recensioni 174

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TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... Leggi di più

Valutata 5 stelle su 5

Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

174 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Valutata 1 stelle su 5

Fleeto is scammed

New
“”””””Fleeto is scammed company pls beware of this “”””””””
Fleeto company is fruad and scammers for private hire drivers
pls pay attention for all private hire drivers fleeto is a big scammer company they give the vehicle for hire and if you return the car before 3 months even you give advance 2 weeks notice and return the car they not refund your deposit back pls dont hire a car from them i have 3 more collegues as they had a same happened and i am the one of them as he took my deposit and never gave me my deposit so pls make sure when you hireing the var from them they misslead the information and when you return the car they point out new terms and conditions which is they have never manshion when they giving you hire rental agreement.
if someone wana see evidence pls wellcome i got all paperwork with proof
“”””””Fleeto is scammed company pls beware of this “”””””””

2 marzo 2025
Non scritta su invito
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Risposta di Fleeto

Hi Muhammad,

Thank you for sharing your feedback. However, we strongly disagree with your comments, which are unfair and misleading. Fleeto operates with full transparency and has proudly served thousands of private hire drivers across London with honesty and professionalism.

When you sign a hire agreement, the terms including contract length, notice period, and deposit conditions are clearly outlined. Just like with a mobile phone contract, an 18 month term would naturally offer a better rate than a 12 month term, but early termination comes with charges, which are also detailed in the agreement you signed.

Returning a vehicle early without completing the agreed minimum 3 month hire term may result in deductions or loss of deposit to cover costs, as per the signed contract. Should you have wanted a shorter term, we may have been able to adjust it before the start of the agreement. In many cases, we also try to avoid these charges unless there is a clear breach, as our aim is always to maintain good relationships and welcome customers back on hire.

We use a clear system for agreements and vehicle check in and check out reports, with time stamped records automatically emailed to customers for complete transparency.

We also noticed that this same review was posted on another platform, where we have already responded in detail. If you have any genuine concerns or documents you would like to review with us, we are happy to discuss this directly. Please contact support@fleeto.co.uk
and our team will review your case promptly.

Fleeto remains committed to fairness, transparency, and professionalism, as our many long term customers will confirm.

Valutata 1 stelle su 5

Worst customer service

Worst customer service. Called them to get pco hire agreed on price and send documents, when all checks done the guy asking more rental then what we agreed. Later he called me and making stories I told you this and that. Guys please be careful with this company.

20 gennaio 2025
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Risposta di Fleeto

Hi Abi,

We’re sorry to hear about your experience, but we’d like to clarify that all rental prices are confirmed in writing once documents are verified and checks are complete. Occasionally, there can be changes based on vehicle type, insurance criteria, or driver profile, and we always explain these clearly before any agreement is finalised.

We do not change prices after confirmation, and any misunderstanding is never intentional — transparency and fairness are central to how we operate.

If you believe there has been a genuine miscommunication, please reach out to support@fleeto.co.uk
with your details so we can review this properly.

Fleeto has built its reputation on honesty and professionalism, and we’ll always take the time to resolve any concern fairly and respectfully.

Valutata 5 stelle su 5

I'm a new customer and Masum and staff…

I'm a new customer and Masum and staff at Fleeto self drive has from my experience driving for 35 years customer service is outstanding with there polite and caring attitude towards customers.
Nothing is to much trouble and helpful regarding any issues.
I highly recommend to anyone thinking of hire a car short or long term that thay take all the stress and worry from hiring there vehicles.

17 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid Simple Self Drive – Misleading Information and Poor Service

I want to share my experience with Simple Self Drive to help others avoid losing their deposit and wasting time. When I first contacted them to rent a hybrid car, they pushed me towards an electric vehicle, claiming they didn’t have any hybrids available—even though their website clearly showed hybrids as an option.

The information on their website is completely misleading. They advertise a £200 deposit, but in reality, they demanded £500. Additionally, the minimum rental term was listed as 4 weeks, but when I spoke to them, I was told it’s actually 3 months.

After some time, I agreed to their terms. They required the deposit upfront before sending any documents. Once I sent the deposit, I had to chase them with multiple messages before receiving the documents—but even then, not everything I needed was provided.

When I tried to contact them for clarification, their customer service was awful. They repeatedly told me I didn’t understand their system and made it clear that if I didn’t go through with hiring the car, I would lose my deposit. Unfortunately, that's exactly what happened.

In summary, my experience was a complete nightmare. If you’re considering renting from Simple Self Drive, be prepared for hidden fees, misleading information, and terrible customer service. I hope this review helps others avoid the same issues I faced.

8 ottobre 2024
Non scritta su invito
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Risposta di Fleeto

Hi Sorin,

We’re sorry to hear that you feel this way, though we’d like to clarify a few key points to avoid any misunderstanding. We always aim to be transparent and fair with every driver.

There are no hidden fees — all deposits, hire terms, and rates are explained in advance before any booking is confirmed. Vehicle availability and pricing can vary depending on the model, insurance criteria, and driver profile, which is why final details are confirmed during the booking process rather than solely relying on website examples.

All required documents are created individually based on the customer’s submitted information and are always provided before vehicle collection to ensure accuracy and compliance. We also upload the vehicle documents on your behalf to your ride hailing app to make the onboarding process smoother and save time.

Deposits are handled in line with the rental agreement and are refundable where applicable. However, cancellations after a deposit is made are subject to the standard terms agreed at the time of booking.

We appreciate your feedback and are happy to review your case directly if you believe something was not handled correctly. Please contact support@simpleselfdrive.co.uk
and our team will gladly assist.

Valutata 5 stelle su 5

Excellent job done

Excellent job done, the performance of the car improved personally I think SATI is an experience technician and would to patronise him anytime I come for service or repairs. Further more he has the patience to explain and advise you on important issue's of the car.

18 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

My contacts with Ayhan and Abdur Rahman…

My contacts with Ayhan and Abdur Rahman has been a pleasure, professional and very freindly.
Infact the whole experience with Simple Self drive gives me confidence that I will not have any problems as the company is run like a large company should 😊

5 settembre 2024
Non scritta su invito

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