Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... Leggi di più
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Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... Leggi di più
L'azienda ha risposto
I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... Leggi di più
L'azienda ha risposto
The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
Informazioni di contatto
Regno Unito
- fleeto.co.uk
4,6
Eccellente
174 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The service was great and I recommend…
The customer service is utterly awful
26 novembre 2025
Non scritta su invito
Risposta di Fleeto
Thank you for taking the time to leave a review and for sharing your feedback.
We take feedback seriously and would really like the opportunity to understand what went wrong and see how we can put things right.
Please reach out to us directly at support@fleeto.co.uk or on 0208 471 5040 with a few details, and a member of our team will look into this as a priority.
We value our customers and are always looking to improve, so your feedback is appreciated.
Kind regards,
Customer Success Team
I was referred to Fleeto by a friend
I was referred to Fleeto by a friend, who is a repeat customer, how said that their diligence, customer service and knowledge was fantastic.
Thankfully, I took his advice and couldn’t agree more.
Hamza and Yasmin were both brilliant. They answered all my questions and gave great advice. The hire/lease process was simple and all questions were answered immediately.
Hamza and Yasmin were very professional.
I’m currently in a 12 month contract and I have no concerns that I will be well looked after (should I encounter any issues) with these two guys at the end of the phone.
Thank you Fleeto!
25 novembre 2025
Non scritta su invito
Risposta di Fleeto
Thank you so much James for taking the time to leave this review.
We are really happy to hear you had a great experience and that you would recommend us to others. It means a lot. We will be sure to pass your kind words on to Madalina and Hamza, they will be delighted.
Looking forward to working with you again in the future.
Splendid service with good caring…
Splendid service with good caring people who always listen to you and try to resolve any issue related to you.
I would like to mention some of those people names who are always in front of as good service provider called DANIAL, AMIR, HAMZA AND Mr. Bilal, they are simply magnificent to help people.
6 novembre 2025
Risposta di Fleeto
Thank you so much Khurram for your wonderful review!
We are really glad to hear that you felt listened to and well supported. Our team truly appreciates your kind words, and Danial, Amir, Hamza and Mr Bilal will be especially happy to know they made a positive impact.
We are committed to providing the best service possible, and feedback like yours means a lot to us.
If you ever need anything in the future, we are always here to help.
Brilliant customer care service
Brilliant customer care service, nice car! I will always recommend your company!
14 novembre 2025
Risposta di Fleeto
Thank you so much Michael for your great review!
We’re really glad to hear you’re happy with the customer care and the car. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help.
Yaamin Ahmed has been very helpful
Yaamin Ahmed has been very helpful. I appreciate all of the staff’s help that they they were very attentive. The company offers more than all the other companies out there for PC rental. I would recommend it to everyone.
6 novembre 2025
Risposta di Fleeto
Thank you so much Ali for your thoughtful review!
We’re really pleased to hear that Yaamin and the team were able to support you and that you felt well taken care of. Your kind words about our service truly mean a lot.
We’re grateful for your recommendation and are always here if you ever need anything in the future.
Rav4 superb!!!
All great, loved the service. Magnificent all round. Yaamin was great love the service and car. 10/10 all round
13 novembre 2025
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Risposta di Fleeto
Thank you so much Aleksandar for your amazing review 🙏
We’re really glad to hear you loved the service and the Rav4! Yaamin will be delighted to know he made your experience a great one.
Your 10/10 feedback means a lot to us; we appreciate you! If you ever need anything in the future, we’re here to help.
Fletto cars one of the best company in London
Based on my experience in 9 years of renting cars from some companies, fleeto cars is one of the best in London. The entire company mechanism works flawlessly with support, professionalism and understanding in any difficulty that arises. It is available 24/7 to customers. Congratulations to all the dynamic staff in the morning and in the offices and in the garage.
Best regards
7 novembre 2025
Risposta di Fleeto
Dear Mr. Vlasios,
Thank you so much for your wonderful feedback and for taking the time to share your experience. It truly means a lot to us, especially coming from someone with nearly a decade of experience renting cars in London.
We’re delighted to hear that our team’s dedication, professionalism, and around-the-clock service stood out to you. Our goal has always been to make every journey as smooth and stress free as possible, and knowing we’ve earned your trust is the best reward we could ask for.
Your kind words will be shared with the entire team, from our morning staff to the garage crew, who work tirelessly to deliver the Fleeto standard every day.
Warm regards,
Fleeto Team!
Madalina was really helpful and the…
Madalina was really helpful and the service was 10/10 very efficient and reliable definitely it was a pleasant experience at fleeto
6 novembre 2025
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Risposta di Fleeto
Dear Eduardo,
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that Madalina made such a positive impression and that you found our service efficient and reliable.
Your feedback motivates us to keep delivering the same high standards to every customer who walks through our doors. We’ll be sure to pass on your appreciation to Madalina, she’ll be delighted to know her efforts made your visit memorable.
Warm regards,
Fleeto Team! 🚗💨
Superb
Alhamdulilah, perfect all round. Service, the team, the car brilliant all round. Thanks to Yaamin and Hamza for helping me out and getting me this vehicle.
10/10 service!!!
4 novembre 2025
Non scritta su invito
Risposta di Fleeto
Dear Suber,
Thank you so much for your amazing feedback. We’re delighted to hear that everything went perfectly and that Yaamin and Hamza were able to help you get on the road smoothly.
Your kind words mean a lot to the team and reflect exactly what we strive for every day, reliable service, great cars, and a friendly experience from start to finish.
Wishing you many safe and enjoyable miles ahead.
Warm regards,
Fleeto Team!🚗💨
Made me feel like a valued client
I’ve been working with Fleeto now for over six months, and the service and attitude towards customer service is outstanding.
I recently visited the London office to get some work done, and they looked after me exceptionally well, and even supplied breakfast and fresh coffee !!
Long may this excellent customer service continue.
24 settembre 2025
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Risposta di Fleeto
Thank you for such a fantastic review! We're really happy to hear you’ve felt valued throughout your time with us, that’s exactly what we aim for. The team will be pleased to know the breakfast and coffee hit the spot (we do take our caffeine game seriously ☕). Here’s to many more smooth miles together!
Avoid Fleeto
Avoid Fleeto – unfair charges and terrible service
I had a really bad experience with Fleeto. They charged me for excess mileage even though I did not go over the agreed limit. When I asked for proof, they couldn’t provide proper odometer readings or any clear evidence.
On top of that, they added charges for so-called “damages” that did not exist when I returned the car. These were either normal wear and tear or completely made up. No proper photos or inspection reports were shown to me.
Customer service was unhelpful and dismissive throughout — emails and calls were either ignored or met with generic replies. Instead of addressing the issue, they just pushed me to pay.
Overall, I feel scammed. I would strongly warn others to avoid Fleeto. There are many other companies that are more transparent and professional.
24 settembre 2025
Non scritta su invito
Risposta di Fleeto
We’re sorry to hear you feel this way, and we’d like to reassure you that our process is completely transparent and designed to protect both our customers and our vehicles. Every vehicle goes through a check in and check out process that records its condition and mileage before and after hire. These reports, complete with time stamped photos, are automatically emailed to the customer using the email address provided during the check in and check out, giving you a clear record for peace of mind.
If a vehicle is returned with any issue that affects its safety or roadworthiness, we simply ensure it’s repaired before going back out — as any responsible operator would. This process helps maintain high standards and keeps every driver safe on the road.
We always aim to handle matters fairly and transparently, and if you believe something doesn’t seem right, we’re more than happy to go through it with you. Please contact us at support@fleeto.co.uk
and we’ll be glad to review it together.
We appreciate your feedback, as it helps us continue improving and ensuring every customer feels supported and confident in our service.
bad experience
Really bad experience, waste more time with customer service then earning money
21 settembre 2025
Non scritta su invito
Risposta di Fleeto
Hi Gi Man Leung,
We’re sorry to hear about your experience, although we were a bit surprised to see this review, as it’s been nearly a year since your last rental with us and we haven’t had any recent interaction or open issue under your name.
We’d really like to understand more about your feedback so we can review it properly and make sure everything is clear. Please contact us at support@fleeto.co.uk
with your agreement details, and our team will be happy to look into it for you.
We take all feedback seriously and always aim to resolve any concerns fairly and based on accurate information.
I felt very welcomed
I felt very welcomed, gave me the right and correct information. Honest to deal with. I picked a kia sorento the service includes everything in n the deal.
Friendly to deal with and ease of mind.
I personally dealt with Amir & Abdullah
23 luglio 2025
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Risposta di Fleeto
Thank you so much for the amazing feedback! We’re really happy to hear you felt welcomed and got the right information, that’s what we love to hear.
Excellent choice with the Kia Sorento too, solid taste! We’ll make sure Amir and Abdullah see your message (though we’ll have to stop them from bragging about it all week 😄). Thanks again for choosing us and we look forward to seeing you back soon!
Best company in industry
Best company in industry. Their Rent to Buy deals are unbeatable in all London. New cars and best staff. All staff was very helpful and the whole delivery was really smooth
18 luglio 2025
Non scritta su invito
Risposta di Fleeto
Thank you so much for the amazing review! We really appreciate the kind words, the team will be buzzing to hear this.
We do take pride in our Rent to Buy deals (and our coffee fueled commitment to keeping things smooth 😄). Glad to know the delivery went well and the team made a great impression. Thanks again for choosing Fleeto, we’ll keep working hard to stay the best in the game!
Risposta di Fleeto
Thank you for the 10 stars! We’ll take that with a big smile 😄. Really glad you’re happy with the service, we’ll keep doing our best to stay your number one PCO car rental!
Risposta di Fleeto
Thank you for your kind feedback. We’re delighted to hear that Sati made such a positive impression. We’ll be sure to pass along your comments to him; he’ll be very pleased to know his efforts were appreciated.
Rent to buy
recently rented a car from Fleeto and Excellent dealing happy with the service. The booking process was fast and hassle-free, and the staff were professional, friendly, and very helpful.
Abdullah naseer
And ahmed
Are excellent guys thnx
2 luglio 2025
Non scritta su invito
The best pco car rental shop
The best pco car rental shop, couldn’t say anything bad about them. They dealt with me professionally and kindly. All the team members are amazing especially madilyn , forgive me if I spelt it wrong but she was very professional and she knew what she was doing. I would definitely recommend fleeto to others.
Thank you
27 giugno 2025
Non scritta su invito
Risposta di Fleeto
Thank you for the kind words and for taking the time to leave a review. We’re really pleased to hear you had a positive experience with the team. Madalina will be especially happy to hear your feedback as she works hard to make sure every customer feels looked after and supported throughout the process.
We appreciate the recommendation and look forward to assisting you again in the future. Safe driving and thank you again for choosing Fleeto.
Fleeto ignores the law and takes your…
Fleeto ignores the law and takes your money — avoid them
They took £80 from my account without consent, claiming to cover a £75 bus lane fine — but the fine was issued in error, and I had clear proof.
Instead of transferring liability to me so I could appeal (as the law allows), they paid it themselves and charged me more.
Worse: after my rental car was damaged during a criminal attack, they faked a return report without me and sent a huge repair bill.
Fleeto acts against drivers, ignores procedure, and profits from abuse.
Never rent from them.
23 giugno 2025
Non scritta su invito
Risposta di Fleeto
Hi Sergejs,
We understand your frustration, and we actually share similar concerns when it comes to how certain fines are handled by TfL. Unfortunately, bus lane fines are the one type of PCN that cannot legally be transferred to the driver. This is something we explain clearly during the handover process. In these cases, we’re required to pay the fine directly to prevent escalation, and then recover the cost from the driver as outlined in the agreement.
Regarding the vehicle damage, we fully appreciate the difficult situation you were in. However, as the incident occurred while the car was in your possession, we have a duty to repair it promptly to keep it roadworthy and safe for the next driver. Just as with any owned vehicle, repairs are necessary, and we ensure they are carried out properly and transparently.
For clarity, all our vehicle check in and check out reports are completed digitally, with time stamped photos automatically sent to the customer by email. This ensures full transparency in how vehicle condition is recorded.
We also noticed that this same review was shared on Google, where we’ve already provided a detailed response. Our team is still more than happy to go over any remaining concerns — please feel free to contact us at support@fleeto.co.uk
so we can review it together.
Taci
I booked my car today for service and maintenance, it was really great, especially with Mr. Taci, this person is professional and helpful he done great job for me
17 giugno 2025
Non scritta su invito
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