Fleeto Recensioni 174

Very good and fast, Services

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, if the car was all ok, if I had any issues etc. A++ experience so far, thank you Fleeto

Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend

Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been smooth and stress free very happy with this rental.

At the time, a great service was provided. All information was covered and I. Left the business feeling good.

Be very careful before renting from Abdul and Yasmin.
They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real experience.
After return, they inspect the vehicle with what feels like a magnifying glass and then charge excessive fees for the smallest issues.
They also immobilise vehicles and apply penalties for minor issues, including parking disputes, which leaves customers under pressure to pay immediately.
I have rented from many companies over the years, and this has been by far the worst experience. The practices feel designed to generate extra charges rather than provide fair service.
Please read the other reviews carefully and make your own decision — but based on my experience, I would not recommend renting from this company. . The way reviews are handled feels more like a marketing exercise than a true reflection of service quality. Negative reviews receive replies, but in my experience, no meaningful action is taken to resolve the issues.please stay away.It is also my personal belief, based on what I have seen online, that this operation may be connected to several similarly named rental companies operating from the same area (including Pace Rentals and others linked to Freshwater Lane). In my view, this makes it harder for customers to see the full pattern of negative feedback when researching online

Very strange behaviour unnecessary immobilising the vehicle, poor service

Very good service from yaamin. It was very smooth. I really recommend fleeto for other drivers.

Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great

They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.

Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.

Excellent service.
Thank you Madalina

Mandalina made my experience amazing with all the necessary documents and helping with other staff.
Also Amir made everything possible for me

Thanks to Yamin for his dedication and swift customer service.

I have received great service since the beginning of my contract."

A seamless process

Yameen gave excellent customer service, he is very nice and polite.

Unfair Charges & Deposit Refused — Very Poor Service

I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.

That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.

What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.

Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.

In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.

I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).

Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.

It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys

Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.