Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Leggi di più
L'azienda ha risposto
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Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Leggi di più
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Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... Leggi di più
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After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... Leggi di più
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Dettagli dell'azienda
- Officina di autoriparazioni
- Carrozzeria
- Servizio di rimozione delle ammaccature
- Riparazione e manutenzione auto
- Servizio auto
Scritti dall'azienda
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Scritti dall'azienda
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informazioni di contatto
52 Iverson Road, NW6 2QX, West Hampstead, London, Regno Unito
- 0207 372 2222
4,7
Eccellente
301 recensioni
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Extremely Disappointed with Fix Auto's Service
I had an extremely disappointing experience with Fix Auto. My Mercedes EQC was with them for over two months, and yet the repairs were not completed professionally. The incorrect color code was used, leaving my car looking unprofessional and clearly mismatched. To make matters worse, my car was returned with no charge, causing me significant inconvenience and additional costs to arrange recovery and recharging for my electric vehicle.
Despite the excessive time they had my car, the lack of attention to detail and professionalism is unacceptable. After all this, the issues remain unresolved. Communication from Fix Auto has been slow, and their approach to handling complaints shows no sense of urgency.
I cannot recommend their service and will be pursuing a formal complaint to ensure these issues are addressed.
11 novembre 2024
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Thank you everything went very well and…
Thank you everything went very well and smooth. Perfect thank you
8 ottobre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Yeciottien,we appreciate your kind words and are thrilled to hear that everything went smoothly. We strive to provide a seamless experience for our customers. I will pass your comments on to the team. Have a great weekend from all of the team at West Hampstead.
Getting minor repairs completed was very disappointing
Getting minor repairs completed was very disappointing. Nice reception staff but the workshop is very unprofessional; completion dates were missed four times with unbelievable excuses. In addition, the courtesy car I was provided with a very small and very basic manual transmission car emblazoned with the company logo.
7 ottobre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Stewart,
We understand your frustration with the delays and the inconvenience caused by the missed completion dates. We strive to provide a professional and efficient service, and we are disappointed to hear that your experience did not meet your expectations. We appreciate your feedback and will use it to improve our processes and ensure that we provide a better experience for our customers in the future. Regarding the courtesy car this is something that we pay for which is why we have the company logo on them and is to the specification of your insurance company for us to provide a Group A manual.
Have a great day from all at Fix Auto West Hampstead.
Great customer service
The team at Fix Auto -West Hampstead provides excellent customer care. They are very friendly and efficient.
23 settembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Helen, Thank you for taking the time to respond. I will pass your comments on to the team.
Have a great day from all at West Hampstead
Poor quality repair
Customer service overall very good. The problem is the actual repair, the quality is not even close up to the standard, the car does not look as good as new, due to the fact that the repair is visible to the eye. In addition the car was handed back with loose panels in the boot, marks of grease on the panels ( black on cream colour)
18 settembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Ionut, Thankyou for taking the time to respond. We are pleased to hear that our customer service team you were pleased with. I am sorry to hear that you are not pleased with our repair work. We will be in touch to discuss with you and deal with anything you feel is not been dealt with to a satisfactory standard.
Regards Fix Auto West Hampstead
Did a decent job - loan car terrible
Did a decent job, good communications
On negative, loan car was terrible, most specifically, stank of cigarettes despite contract stating it was illegal to smoke in the car - even car seat had cigarette burns and tears.
They did subsequently give it a deep clean but the cigarette smell came back within a day.
11 settembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Ronald, Thankyou for taking the time to respond. We are pleased to hear that you were happy with our repairs and communications. We can only apologise regarding the courtesy car smelling of smoke and its condition. The courtesy car should have been cleaned before going out. it is policy and also against the law to smoke in a company vehicle. However it is impossible to stop customers from doing this despite if we are able to prove they have smoked they can be charged for cleaning or even fined.
We will review the vehicle you had and our policy for cleaning on the back of your feed back.
Have a great day from all the team at Fix Auto West Hampstead
Friendly reliable service from…
Friendly reliable service from everyone.
Kept me informed of progress and any potential delays.
Dropped my car to me when I was stuck at work and couldn't collect.
6 settembre 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Courtney, Apologies for the late response. We appreciate your comments and taking the time to respond. I will pass your comments on to the team.
Have a great day from all at West Hampstead
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Betty, Thank you for taking the time to review us. It is great to hear our CSA team gave you an excellent service. I will pass your comments on to the team. Have a great day from all the team at West Hampstead
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Sima, thank you for taking the time to respond and your kind words. I will pass them on to the team. Have a great day from all the team at West Hampstead.
Good clear communication
Good clear communication
Returned the car ahead of time
Good service
14 agosto 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Morning Christian, thank you so much for taking the time to review us. It's always good to hear how we are performing. I will pass your comments on to the team.
Have a great day from the team at West Hampstead.
Risposta di Fix Auto UK - Fix Auto West Hampstead
Morning Claire, Thank you for your kind words. We are pleased to hear that you had a good experience. I will pass them on to the team.
Have a great day from all the team at West Hampstead
Staff are extremely helpful
Staff are extremely helpful and very friendly. They kept me updated through the whole journey of my repair. I was extremely happy with the works carried out and would 100% use this garage again.
15 agosto 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Lee, Thank you so much for your kind words. Its good to hear that your experience was so positive. I will pass on to the team. Have a great day from all the team at West Hampsead.
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Shiri, Thank you for taking the time to respond. I will pass your comments on to the team. Have a great day from all the team at West Hampstead.
All the staff were very friendly and…
All the staff were very friendly and helpful. Would definitely use their services again.
13 agosto 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Jonah, Thank you for taking the time to respond and your kind words. Apologies for taking so long to thank you. I will pass your comments on to the team. Have a great day from all the team at West Hampstead
They did a great job on the repairs to…
They did a great job on the repairs to my car and their communication was friendly and timely. I would definitely use them again.
1 agosto 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Judith, thank you for your kind words. Its so good to hear that we provided a good service. I will pass your words on to the team.
Have a great day.
Regards
The Team at West Hampstead
More than I expected
More than I expected. Your company staff that I was working with was very understanding, clear and very empathetic. Especially when I told the staff this it is my first time in this situation and I have no experience in this matter as it was a hit and run incident and have knowledge what steps to take once I was referred by my insurance admiral. Staff that I was dealing with were very frank and honest and supportive every step of the way until the car was handed over once repairs was completed.
9 agosto 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Krishna, Thank you for your kind words. It's such a pleasure to hear that our staff have looked after you through out. I will share your comments with the team. have a great day
From all the team @ West Hampstead.
Service Excellence
Had my car repaired after an accident at Fix Auto in West Hampstead and I couldn't be more satisfied with the work done and the overall service received which was beyond my expectations. I would be happy to use them again and most definitely recommend them for any car related work needed.
31 luglio 2024
Non scritta su invito
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Nabeela, Thank you for your kind words. It's always good to hear when we have achieved what we strive for. I will pass your comments onto the team. Have a great day and weekend.
Best regards from all the team at West Hampstead
Car looks good
Car looks good. No problems with picking it up and dropping it off. Very helpful.
31 luglio 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Benita, We are so happy to hear you are pleased with our repairs and the service you received. I will pass your comments on to the Team. Have a great day.
From all at West Hampstead.
The guys at fix auto were very…
The guys at fix auto were very responsive and helpful. They done a fantastic job on my ev even though I know ev cars are tricky.
I would like to thank Jordan personally for his help and assistance.
I would definitely recommend fix auto to any that needs their car looking brand new.
Many thanks guys.
Omar.
24 luglio 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Omar, Thank you for your kind words. I will pass them on to the team and especially to Jordan. Have a great day and weekend
Regards the team at West Hampstead
Amazing service and lovely staff
Amazing service and lovely staff
Would definitely recommend
28 giugno 2024
Risposta di Fix Auto UK - Fix Auto West Hampstead
Dear Sonia, Thank you for your kind words. We are so glad you had such a positive experience. I will pass on to the team. Have a great day.
Regards
Fix Auto West Hampstead Team
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